We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Simon Hume Shortcode to display 1 recurring eventClosed   Amelia   Updated December 20, 2019 at 1:56pm   6 Most recent comment from Aleksandar Vuković:Hello Karen.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though. I will forward this to ou ... Ernst Lüdemann Checkbox whether to receive Notifications or notClosed   Amelia   Updated December 20, 2019 at 12:25pm   2 Most recent comment from Aleksandar Vuković:Hello Ernst.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can either disable notificatio ... Ryan Vincenti Change Notifications to "Form Submission" FormatClosed   Amelia   Updated December 20, 2019 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello Ryan.Thank you for your purchase.Can you please share some more info on the request? Where should the format be included, in the header of the e-mail? The data you're mentioning (name, ph ... Mehdi redirectionClosed   Amelia   Updated December 19, 2019 at 1:30pm   4 Most recent comment from Aleksandar Vuković:Hi again Mehdi.Understood. Sorry to hear that you won't be needing the plugin, but totally understandable.We have a 15-day money back guarantee, so you need to log into http://store.tms-plugins. ... Stæven Frey LocationsClosed   Amelia   Updated December 19, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello Stæven.Thank you for your purchase.Unfortunately, you can only assign locations to your employees per time slots. Meaning, you can have multiple locations, and then go to Employee's work ... Kristian Kalajdzic Display calendar day-view on a pageClosed   Amelia   Updated December 19, 2019 at 12:39pm   2 Most recent comment from [deleted]:Hello Kristian, Thank you for you purchase!We are glad to hear you are happy with our pluginUnfortunately, it is not possible to show a list of appointments on the front-end. The appointments are on ... m2r0 Amount to pay in notificationsClosed   Amelia   Updated December 19, 2019 at 12:38pm   8 Most recent comment from Aleksandar Vuković:Hi again m2r0.We haven't had a request like this in the past, but I'll forward it to our development team. They will include it in our ideas list, so if it appears in customer requests more ... Luis EventsClosed   Amelia   Updated December 19, 2019 at 11:21am   7 Most recent comment from Aleksandar Vuković:Hello Luis.Seriously Aleksandar? You knew there's a known issue with this from previous tickets and didn't start with that?I'm sorry, but I don't understand what you're refer ... Shane special emails to be sent to complete list at onceClosed   Amelia   Updated December 19, 2019 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello Shane. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. At the moment we don't have any notifications which wou ... Grant Ice cant't add attendees to EventsClosed   Amelia   Updated December 18, 2019 at 4:37pm   10 Most recent comment from [deleted]:Great, glad to hear that!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Justin Plugin FunctionalityClosed   Amelia   Updated December 18, 2019 at 12:23pm   2 Most recent comment from Aleksandar Vuković:Hello JustinThank you for your purchase.Amelia currently offers only appointment and event bookings. So, there are no bookings for multiple days, at the moment, and I believe that is something you wo ... Jose Antonio Moreno I can't activate the full versionClosed   Amelia   Updated December 18, 2019 at 10:44am   8 Most recent comment from Aleksandar Vuković:Great news, Jose AntonioYou're welcome.Glad I could help. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rui Duarte CouponsClosed   Amelia   Updated December 18, 2019 at 10:12am   2 Most recent comment from [deleted]:Hello Rui, 1. When you create a coupon you choose services/events that this coupon can be applied to. So, you can choose one service here without any issues. You would need to send the coupons direct ... atws Amelia ErrorClosed   Amelia   Updated December 18, 2019 at 9:52am   4 Most recent comment from [deleted]:Hello atws, Could you please update Amelia to its latest version? It is 2.3.2. We had a bug in the system unfortunately with Sorting the services, so maybe this is connected somehow to that. My sugg ... m2r0 ProblemClosed   Amelia   Updated December 18, 2019 at 9:47am   15 Most recent comment from [deleted]:You are welcome. Sorry again for any inconveniences this have caused. If you have any other questions or concerns feel free to open a new ticket and we will gladly help,