As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Debbie van Cleef Amelia shortcode button not visible in Beaver BuilderClosed   Amelia   Updated January 8, 2020 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hello Debbie.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and s ... Jrm57 Email placeholderClosed   Amelia   Updated January 8, 2020 at 1:21pm   6 Most recent comment from [deleted]:Hello Jrm57, Unfortunately, the employees can't cancel the appointments from a URL in the notifications, only the customers. Sorry if I misunderstood your question somehow. I didn't realize ... Tania & John employee loginClosed   Amelia   Updated January 8, 2020 at 1:11pm   4 Most recent comment from Aleksandar Vuković:Hi again Tania.Happy new year to you too!Well, the customer cabinet should be released tomorrow, but unfortunately, the employee cabinet won't be released for another 2 months or so, unfortunatel ... Helene Goldberg Appointment DurationClosed   Amelia   Updated January 8, 2020 at 1:08pm   6 Most recent comment from Aleksandar Vuković:Great news, Helene.I'm glad to hear that's what you were looking for.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Taylor Event IssueClosed   Amelia   Updated January 8, 2020 at 12:06pm   4 Most recent comment from Aleksandar Vuković:Hi ChristophI see you opened a separate ticket, so I'll send you the file there. Dave Clark Several issuesClosed   Amelia   Updated January 8, 2020 at 10:48am   13 Most recent comment from Aleksandar Vuković:Hi again Anthony.I logged in successfully this time, and tried to send a test e-mail. This is the response I received:It responded with the 500 Server Error.The page mentioned in the response https ... Máté Booking appointmentClosed   Amelia   Updated January 8, 2020 at 9:12am   3 Most recent comment from Aleksandar Vuković:Hello Máté, hello Stéphane.Thank you for your purchases.Have you connected your employees to the Google Calendar? If so, are the times that appear as not-available set as "busy" in the Google Ca ... Roshan Sujeebun How to create a service "yoga Course" for a duration of 1 day or 2 days course, and assign dates to the eventClosed   Amelia   Updated January 8, 2020 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello Roshan SujeebunThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, you can on ... ronelghana Adding events on the frontendClosed   Amelia   Updated January 6, 2020 at 5:28pm   2 Most recent comment from Aleksandar Vuković:Hello ronelghanaThank you for your purchase, and for your kind words about Amelia.However, I don't quite understand what your suggestion here is. If I understood you correctly, you'd like ... Luzmar Fernandes Integration with StripeClosed   Amelia   Updated January 6, 2020 at 2:13pm   5 Most recent comment from [deleted]:Hello Luzmar Fernandes, I am sorry to hear that you have the same issue again. But, unfortunately, I can assure you that this is not a bug in our system, since no one has ever complained that they ha ... Sajedul Woo-commerce integrationClosed   Amelia   Updated January 6, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello Sajedul, Thank you for your purchase. Only one booking can be done in Amelia at once. So, unfortunately, you can't add more bookings/items to the WooCommerce cart and pay them alltogether ... Alec Can I add "google recaptcha" as part of the custom field of the customer sign-up form ?Closed   Amelia   Updated January 6, 2020 at 12:32pm   2 Most recent comment from [deleted]:Hello Alec, Unfortunately, there isn't a possibility to add a Google recaptcha as a custom field or on its own in Amelia as it is. If you have any other questions or concerns feel free to open a ... Carrie Drephal Hiding Event Booking OptionClosed   Amelia   Updated January 6, 2020 at 11:34am   2 Most recent comment from Aleksandar Vuković:Hello CarrieThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Unfortunately, if you create an ev ... bispawel mandatory fieldsClosed   Amelia   Updated January 3, 2020 at 4:25pm   3 Most recent comment from [deleted]:Hello Paul, Thank you for your purchase. Unfortunately, these fields are absolutely mandatory when creating services so you can't disable them. In Amelia, services are assigned to employees and ... Maria Johnston bookingClosed   Amelia   Updated January 3, 2020 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello Maria.Thank you for your purchase.You can create several classes, of course. You should create them as Services, and assign your employees to those services.Our plugin currently support time slo ...