Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hello,
I am not happy with this product. The does not do what is expected or promised.
I st my working hours, bur time slot in the front calendar will not match them. I even turn off "show booking slots in client time zone" but it still will not work. An d time zone is really a big component to me, which I am not willing to compromise given where my clients are located. Please, issue my a refund asap.
Thank you,
Hello leoleukam,
Sorry for replying a bit late, we are not working on weekends.
Could you please check have you set your city timezone in your WordPress General Settings? Since this setting/timezone applies to Amelia as well and if it isn't set to your timezone there can be a mismatch between the front-end and the back-end time slots (and Google calendar if it is set to your timezone as well accordingly).
If you still want to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you received in the e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from your purchase you will see the "Request Refund" button (if you don't see it on the screen please scroll to the right).