We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

宏幸 沼澤 通知についてClosed   Amelia   Updated February 24, 2020 at 7:47am   10 Most recent comment from Aleksandar Vuković:Hello again 宏幸I found the issue, and it's rather simple. The % symbol used for %service_name%, %employee_full_name%, %appointment_date_time% and %location_address% were different from %ser ... Aj Amelia Shortcode IDsClosed   Amelia   Updated February 21, 2020 at 8:40am   3 Most recent comment from [deleted]:Hello Aj, Great, glad to hear that you found a solution to your issue If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Debbie van Cleef Display of meeting/service in Apple CalendarClosed   Amelia   Updated February 20, 2020 at 4:19pm   6 Most recent comment from Aleksandar Vuković:Alright Debbie.Can you please go to Amelia settings/Google calendar settings, and check which placeholders (if any) are added to the event header and description?These are the same placeholders used ... mattycl Custom Length AppointmentsClosed   Amelia   Updated February 20, 2020 at 1:45pm   4 Most recent comment from Aleksandar Vuković:Hello mattyclSure, when you open a service, just disable "Show service on site" slider:When you enable this, the customers won't see it, but your staff would be able to create appointments in ba ... Marcos Armenta New UpdateClosed   Amelia   Updated February 20, 2020 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello MarcosIssues like this usually occur when you enable "Show booking slots in client time zone" in General Settings of Amelia, and WordPress' time zone is different from your physical locatio ... Dottie Amelia - featuresClosed   Amelia   Updated February 20, 2020 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello DottieThank you for your purchase.1. Unfortunately, no, you can't have all locations displayed in the drop-down.2. Since you have multiple locations, they will be offered as an option befo ... Lane Mason Benefield Ability to book multiple appointmentsClosed   Amelia   Updated February 20, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hello Lane Mason Benefield, Thank you for your purchase. Unfortunately, there isn't an option to book more appointments at once in Amelia with its current built-in features. Only one appointme ... mustafa al-qaragholy Amelia Booking optionsClosed   Amelia   Updated February 20, 2020 at 11:39am   5 Most recent comment from Aleksandar Vuković:Hello mustafaYou can allow your customers to choose categories only with [ameliacatalog] shortcode. Please take a look at our available shortcodes here.The black background is probably a conflict ei ... Paul Vulturar Bad register link for new customersClosed   Amelia   Updated February 20, 2020 at 11:37am   6 Most recent comment from Aleksandar Vuković:Hi again PaulHave you checked your SPAM or JUNK folders? Since I received an e-mail, you should also. The plugin cannot selectively send out e-mails, so if it works once, it should work in all cases. 宏幸 沼澤 Zip codeClosed   Amelia   Updated February 19, 2020 at 4:38pm   7 Most recent comment from [deleted]:You are welcome. Hopefully they will help out with the issue that you have.If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Anica Layout notificationsClosed   Amelia   Updated February 19, 2020 at 3:29pm   2 Most recent comment from [deleted]:Hello Anica, Thank you for your purchase!Unfortunately, HTML editing in the Notifications message field is not possible in Amelia with its current built-in features. You can only use the editing opti ... Andrew Change "appointment' labelClosed   Amelia   Updated February 19, 2020 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello AndrewThank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate this string. It ... finn kyhn the time lenght of a bookingClosed   Amelia   Updated February 18, 2020 at 4:31pm   2 Most recent comment from [deleted]:Hello finn kyhn, Thank you for your purchase. The services can have maximum duration of 24 hours, there isn't an option to create a service in Amelia with a duration of week or more, unfortunat ... cskasler Design ASAPClosed   Amelia   Updated February 18, 2020 at 4:27pm   2 Most recent comment from [deleted]:Hello cskasler,  Thank you for your purchase.  Unfortunately, there aren't options to change the things you want in Amelia with its current built-in features. This would require customization ... Remco Borsato After adding event, event not visible on the backendClosed   Amelia   Updated February 18, 2020 at 3:17pm   2 Most recent comment from [deleted]:Hello Remco Borsato,  Could you please tell me which event is it / for which dates? Also, you can't see it in Amelia -> Events page, right?Please provide me a temporary WP-admin login for your ...