As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Kevin Tracy Start week on Sunday, not MondayClosed   Amelia   Updated March 5, 2020 at 9:05am   4 Most recent comment from [deleted]:You are welcome, Kevin. Glad I could help. If you have any  other questions or concerns feel free to open a new ticket and we will gladly help, Alex Office365 IntegrationClosed   Amelia   Updated March 4, 2020 at 10:46am   2 Most recent comment from [deleted]:Hello Alex, Thank you for your purchase. I am sorry that I have to disappoint you for this one but, unfortunately, Office 365 synchronization with Amelia will not be implemented soon. We do have i ... alfio Effective translationClosed   Amelia   Updated March 4, 2020 at 9:36am   2 Most recent comment from Aleksandar Vuković:Hello alfioI suppose Labels Settings are enabled in Amelia Settings. They override the .po files for Service and Employee strings.Please disable Labels Settings, and it should be resolved. Laura Moreno google calendar viewClosed   Amelia   Updated March 3, 2020 at 6:03pm   4 Most recent comment from Aleksandar Vuković:Hi again LauraYou're welcome. Sorry I couldn't provide a positive response.We're developing the plugin constantly, so I'm the future this too may be included. I have forwarded the ... tHOMAS booking optionClosed   Amelia   Updated March 3, 2020 at 12:58pm   2 Most recent comment from [deleted]:Hello Thomas, Thank you for your purchase. The work hours of the employees in Amelia are set weekly and for weeks in advance. Some of our users use the Special days option for this purpose - to set ... Sitely Email placeholder for chosen payment methodClosed   Amelia   Updated March 3, 2020 at 12:24pm   2 Most recent comment from [deleted]:Hello Sitely, Unfortunately, this isn't possible in Amelia with its current built-in features and it isn't planned for now as it haven't been requested by our users until now. But I w ... Manon change fontClosed   Amelia   Updated March 3, 2020 at 11:50am   4 Most recent comment from [deleted]:You are welcome, Manon. Great, glad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Christine Baker Marriage Changing available appointment from the default hoursClosed   Amelia   Updated March 3, 2020 at 10:27am   4 Most recent comment from [deleted]:Hello Christine, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and ... Kevin Tracy Hide calendar after finishing bookingClosed   Amelia   Updated March 3, 2020 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello KevinI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.This would have to be done as a custom solution, which is not i ... Susanna Townsend Coupons Not ShowingClosed   Amelia   Updated March 3, 2020 at 10:01am   2 Most recent comment from Aleksandar Vuković:Hello again SusannaHave you enabled coupons in Payment settings? Donald Schaffer Show location, not count on eventsClosed   Amelia   Updated March 3, 2020 at 9:01am   4 Most recent comment from Aleksandar Vuković:Good news, DonaldThanks for double checking that. I did not scroll to the bottom of the page, so I missed that issue.I'm glad to hear it's working as expected now.If you have any further que ... mattias export events attendeesClosed   Amelia   Updated March 3, 2020 at 8:58am   2 Most recent comment from Aleksandar Vuković:Hello MattiasThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers are working on inc ... Anupa Panjabi supportClosed   Amelia   Updated March 2, 2020 at 5:01pm   28 Most recent comment from [deleted]:You are welcome, Anupa. Glad to hear that. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. SYS support Default timeslotClosed   Amelia   Updated March 2, 2020 at 2:42pm   2 Most recent comment from [deleted]:Hello Maarten Ligthart, Could you please tell me have you enabled the option 'Use service duration for booking a time slot' in Amelia -> Settings -> General Settings? If yes, please disable ... Florian Moreno Stripe order customer name displayClosed   Amelia   Updated March 2, 2020 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello FlorianThank you for your purchase.Please download the beta version of Amelia attached to my response.When you install it, you need to go to wp_options table in the database, and search for "ame ...