We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andreas Friedrichs CVS ExportClosed   Amelia   Updated February 24, 2020 at 3:18pm   2 Most recent comment from [deleted]:Hello Andreas Friedrichs,Unfortunately, there isn't a possibility to export customers' data for events in Amelia with its current built-in features. I will add your feature request to our l ... Axel Register UsersClosed   Amelia   Updated February 24, 2020 at 3:12pm   2 Most recent comment from [deleted]:Hello Axel, The Customer Panel is the only option for the customers to login to the front-end and the customers can't create profiles there unfortunately, there isn't an option to sign up. ... Donald McGuinn Front End Dashboard FeatureClosed   Amelia   Updated February 24, 2020 at 2:41pm   2 Most recent comment from [deleted]:Hello Donald McGuinn, Apologies for replying late, we are not working on weekends.  Customers can access the front-end of Amelia through the Customer Panel feature and you can find all the informati ... Cole Greer Google Calendar Busy Slots not syncing with AmeliaClosed   Amelia   Updated February 24, 2020 at 2:15pm   3 Most recent comment from Aleksandar Vuković:Good news, ColeThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Andreas Friedrichs Be able to edit email for "added / skipped attendee of an event or appointment"Closed   Amelia   Updated February 24, 2020 at 2:09pm   2 Most recent comment from Aleksandar Vuković:Hi again AndreasEvery new attendee should be emailed if you enabled the notification for events in Amelia's Notifications window.Please correct me if I misunderstood. Andreas Friedrichs Email to attendees of an event or appointmentClosed   Amelia   Updated February 24, 2020 at 2:08pm   2 Most recent comment from Aleksandar Vuković:Hello AndreasI'm not sure what you mean. There are predefined events emails templates in Notifications. Is this not what you're looking for?If not, please explain in a bit more detail. alex Bug in extra displayClosed   Amelia   Updated February 24, 2020 at 1:58pm   6 Most recent comment from [deleted]:Hello Ian,Thank you for sharing your solution for this issue to other users.  Candi Christman I can't make an appointment for someone on the back end. How do I register Amelia?Closed   Amelia   Updated February 24, 2020 at 1:09pm   2 Most recent comment from [deleted]:Hello Candi Christman, Apologies for replying late, we are not working on weekends. It is hardly possible that sometimes an appointment is created and sometimes not in the back-end. Could you please ... Filip Wierzbiański Can't translate customer panelClosed   Amelia   Updated February 24, 2020 at 1:05pm   4 Most recent comment from [deleted]:Hello Filip, You are welcome. Great, glad to hear that!Please note that you need to add these two files (.po and .mo) - the folder for Polish language - when you update Amelia again since they won& ... Candi Christman remove the word; AnyClosed   Amelia   Updated February 24, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello CandiThank you for your purchase.You can either hide the drop-down with some CSS, if you don't want your customers to actually choose the employee. Or, you can install Loco Translate, fin ... Glenton Samuels Direct SMS platform integrationClosed   Amelia   Updated February 24, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello GlentonThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The only way to use SMS notificat ... Dottie Customers not showingClosed   Amelia   Updated February 24, 2020 at 10:58am   4 Most recent comment from [deleted]:Hello Dottie, Apologies for replying late, we are not working on weekends. Thank you for the credentials. Could you please enable the option  'Automatically create Amelia Customer user ' ... Declan Kennard Theme ssuesClosed   Amelia   Updated February 24, 2020 at 10:34am   7 Most recent comment from [deleted]:Hello Declan, Apologies for replying late, we are not working on weekends. Great, glad to hear that the issue is gone! If you have any other questions or concerns feel free to open a new ticket and ... 宏幸 沼澤 グレーアウトして入力ができませんClosed   Amelia   Updated February 24, 2020 at 10:06am   9 Most recent comment from Aleksandar Vuković:Hello again 宏幸I believe the issue should be resolved now.Please take a look, and let me know. Darrin Notification schedulerClosed   Amelia   Updated February 24, 2020 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello DarrinThank you for your purchase.It doesn't really matter what you set the recurrence to be. It can be twice a day, which simply means the cron job will run twice a day. The emails will be ...