We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Georgia Ferguson Customize Order Details emailClosed   Amelia   Updated May 15, 2020 at 12:19pm   2 Most recent comment from [deleted]:Hello Georgia, Unfortunately, there aren't options to change the information on the receipt in Amelia. Those information are the same as on the cart/checkout page, so if you want you can remov ... Nicholas Bozzo Appointment NotificationsClosed   Amelia   Updated May 15, 2020 at 11:13am   9 Most recent comment from [deleted]:Hello crackalackmusic, Glad to see that it works. No, I haven't changed anything, just created a test employee and connected it to my Google calendar. Please be sure that you save an Event i ... Bill Moffatt Google Calendar SyncClosed   Amelia   Updated May 15, 2020 at 11:10am   9 Most recent comment from [deleted]:Hello heroseven7, If the events in the employees' Google calendars are with status Busy and the option Remove Google Calendar Busy Slots  in Amelia -> Settings -> Google calendar settings is ... Sajan Nair Redirect URIClosed   Amelia   Updated May 15, 2020 at 11:05am   4 Most recent comment from [deleted]:Hello Sajan Nair, You are welcome.Please contact your hosting about that, let them know that you are having issues with accessing your database. This can be the cause that your website is not perfor ... Amit IntegrationClosed   Amelia   Updated May 15, 2020 at 10:03am   4 Most recent comment from Aleksandar Vuković:Hello AmitIt shouldn't cost you anything.You can take a look at Zapier's pricing - there's a FREE option I see there, so up to 5 ZAPs it should be cost-free. Georgia Ferguson Skip confirmation page?Closed   Amelia   Updated May 15, 2020 at 9:25am   8 Most recent comment from [deleted]:Hello Georgia, Thank you for letting us know. We aren't aware of that behavior as we set the integration to work with WooCommerce in the way Amelia prices are seen in the whole process, but it ... Candice Recurring BookingsClosed   Amelia   Updated May 15, 2020 at 7:03am   15 Most recent comment from Aleksandar Vuković:Hello Georgia.Sure, here you go:Please access this script: ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php and comment line 604, in the "addTo ... Enzo Failed to save cron eventClosed   Amelia   Updated May 14, 2020 at 5:17pm   26 Most recent comment from [deleted]:Great, Enzo Thanks for letting me know and I am really glad to see the issues that you had are gone and you can go on with your website nowbest of luck with your business!You are welcome! Don't ... Batiste Google agendaClosed   Amelia   Updated May 14, 2020 at 3:05pm   12 Most recent comment from [deleted]:Hello Batiste, There isn't a possibility to have two strings on the front-end for one string in the back-end, unfortunately. This is one string in the po/mo files and you can't have two var ... Brian Knechtly Google Calendar IntegrationClosed   Amelia   Updated May 14, 2020 at 12:33pm   2 Most recent comment from [deleted]:Hello Brian, No, you don't need to have a GSuite for the Google sync in Amelia. Just a regular Google account. You can follow the instructions that are provided in our documentation to sync Amel ... Damian Shaw Couple of setup issuesClosed   Amelia   Updated May 14, 2020 at 11:33am   4 Most recent comment from Aleksandar Vuković:Hello DamianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thank you for your suggestion. We carefully follow customers ... Samer RefundClosed   Amelia   Updated May 14, 2020 at 10:24am   6 Most recent comment from [deleted]:Hello Benjamin, Unfortunately, we encountered some technical difficulties with accepting payments for SMS recharge through PayPal. We are working on resolving this issue, or switching to another  ... CME633 Meier Company settings - Adresse FieldClosed   Amelia   Updated May 14, 2020 at 10:02am   4 Most recent comment from [deleted]:You are welcome, Christoph. Great, glad to see that! If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Isabelle can't create employeeClosed   Amelia   Updated May 14, 2020 at 9:21am   10 Most recent comment from Aleksandar Vuković:Hi again IsabelleThanks, I got it.Somehow, during the installation only 8 Amelia tables were created in your database:There should be 39, so I deleted the plugin and installed it again. After that ... Haley Ashby How to add breaks to employees?Closed   Amelia   Updated May 14, 2020 at 7:54am   2 Most recent comment from Aleksandar Vuković:Hello HaleyThank you for your purchase.Which version of the plugin do you have? If it's not v2.6, please update it. (you should see Work Hours and Breaks radio boxes as you can see in my screensh ...