We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Barry how to show the list of services and catalog properly like your demo?Closed   Amelia   Updated May 13, 2020 at 7:20pm   2 Most recent comment from Aleksandar Vuković:Hello BarryThe first two screenshots show Services inside Categories on our Sports Demo page. There, categories are shown just like in the third screenshot:It's only when you enter these categor ... Claire Royer Royer Link services to a single place & change fields orderClosed   Amelia   Updated May 13, 2020 at 5:15pm   6 Most recent comment from Claire Royer Royer:Hello,Okay thank you for the info and the great work done with Amelia.(You can close the ticket, I'm not sure how to do it) Karabo Email placeholderClosed   Amelia   Updated May 13, 2020 at 4:59pm   5 Most recent comment from [deleted]:Hello Karabo, Thank you for the credentials. I logged in and copy/pasted the placeholder to the notification, made it bold. I created one test employee and created one appointment. In the notific ... YutaSato About setting business hours after 24:00Closed   Amelia   Updated May 13, 2020 at 4:24pm   2 Most recent comment from [deleted]:Hello YutaSato, Thank you for your purchase. Please note that the available time slots are set by configuring the employees' work hours, not the company work hours' in the Amelia -> Setti ... Bill McLester Extra ServiesClosed   Amelia   Updated May 13, 2020 at 1:27pm   2 Most recent comment from [deleted]:Hello Bill McLester, Thank you for your purchase. In order to get the extra information in the email notification, you need to add placeholders for all extras to the notification, and then in the e ... Claire Royer Royer Compatibility with TransposhClosed   Amelia   Updated May 13, 2020 at 1:10pm   2 Most recent comment from [deleted]:Hello Claire,We are not aware of that plugin's functionality so I can't tell why those characters are added. We haven't had such a complaint so far, maybe it is some conflict. Unfortun ... Steve Changing names e.g. Booking to AppointmentClosed   Amelia   Updated May 13, 2020 at 1:06pm   2 Most recent comment from Aleksandar Vuković:Hello Steve!Thank you for your purchase.You can change those in file ..wp-content/plugins/ameliabooking/src/Infrastructure/WP/Translations/FrontendStrings.php on lines 72 and 74.When you change this, ... Barry How can I improve event view?Closed   Amelia   Updated May 13, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hello Barry, There isn't a possibility to have the same details for Events that you have for Services in Amelia. Events are a separate feature and have different functionalities than the Service ... killex55 category not showingClosed   Amelia   Updated May 13, 2020 at 11:16am   9 Most recent comment from Aleksandar Vuković:I see killex55I will forward the suggestion to our development team, and hopefully they'll see it as a useful upgrade. Amol Email NotificationClosed   Amelia   Updated May 13, 2020 at 11:10am   8 Most recent comment from [deleted]:Hello Amol, Thank you. I logged in and I saw that the test mails work in Amelia. Please look at the attachment. Then I went to test the plugin that you have for SMTP - SMTP Mailer, since if you h ... Nik20 customer reviewsClosed   Amelia   Updated May 13, 2020 at 11:05am   2 Most recent comment from Aleksandar Vuković:Hello Nik20I am sorry, but I am not aware of any plugins like that. I'm sure there is something you can add as a custom solution, with the help of JavaScript, but as a custom solution, it is no ... Barry change how to display services and catalogClosed   Amelia   Updated May 13, 2020 at 10:21am   2 Most recent comment from [deleted]:Hello Barry, The difference in the attachments is that in your attachment that is the first step in the booking process when you have the Catalog view - to choose a category, and in the second attach ... John di Stefano Customize FormsClosed   Amelia   Updated May 13, 2020 at 10:00am   12 Most recent comment from Aleksandar Vuković:Hi again JohnNot really, no.When you save the changes you made in the customize page, a new CSS file is generated and saved in ../wp-content/uploads/ folder.The plugin isn't creating any images, ... Amit Amelia Data StorageClosed   Amelia   Updated May 13, 2020 at 9:26am   4 Most recent comment from Aleksandar Vuković:Hi AmitYou can assign multiple roles to your customers and employees, and it will work. Shayla Patton sms notificationsClosed   Amelia   Updated May 13, 2020 at 8:42am   2 Most recent comment from [deleted]:Hello Shayla Patton, I see this is a duplicate ticket, and I've just responded to your other ticket for this matter so we can continue resolving it there. Thank you. If you have any other q ...