As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

ars publica Paypal Button Label ContainerClosed   Amelia   Updated April 29, 2021 at 1:54pm   3 Most recent comment from Aleksandar Vuković:Hello there!Thank you for your purchase, and thank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'l ... Adal Bermann Difficult to select email placeholdersClosed   Amelia   Updated April 29, 2021 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello AdalYou don't need to select the placeholder. Just click on it, and it will automatically be copied to the clipboard (see video attachment). Bote Checkout FieldClosed   Amelia   Updated April 29, 2021 at 12:45pm   2 Most recent comment from [deleted]:Hi, Bote!Sorry for the delayed response.I'm not sure I understand your questions 100%.Could you please clarify how it's supposed to work? Best Regards.  Antoine URGENT: Customers cannot pay with stripeClosed   Amelia   Updated April 29, 2021 at 12:01pm   3 Most recent comment from Aleksandar Vuković:Hello AntoinePostal code field is only mandatory for United States, Canada, Australia and UK (if I'm not mistaken). That's why the field doesn't show up until the number of the card is ... Tom Castricum SMTP E-mail not workingClosed   Amelia   Updated April 29, 2021 at 11:48am   2 Most recent comment from [deleted]:Hi, Tom!Thank you for choosing Amelia.In this case, please reach out to your hosting provider and ask them if there are any additional settings that should be done in order to use Gmail service as STM ... Valerie Désactiver le champ téléphoneClosed   Amelia   Updated April 29, 2021 at 11:45am   2 Most recent comment from Aleksandar Vuković:Hello ValerieThank you for your purchase.Please note that English is the only supported language, so make sure to translate your future responses.Can you please provide me with the URL to your booking ... Alan adjusting default parameterClosed   Amelia   Updated April 29, 2021 at 11:37am   24 Most recent comment from Aleksandar Vuković:Great news, AlanThanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. George V How to modify Amelia Employee PermissionsClosed   Amelia   Updated April 29, 2021 at 11:34am   2 Most recent comment from Aleksandar Vuković:Hello GeorgeYou need to adjust user roles' capabilities. I recommend using "User Role Editor" plugin, but I cannot guarantee that you'll be able to configure everything you want to. Mike need 2 employees on 1 appointmentClosed   Amelia   Updated April 29, 2021 at 11:11am   6 Most recent comment from Aleksandar Vuković:Hello again MikeI understand what you're trying to do, but at the moment it just isn't possible.Here's what I tried:I created two employees who would work as individuals, and they eac ... Begoña Arroyo Olaizola BookingClosed   Amelia   Updated April 29, 2021 at 9:06am   3 Most recent comment from Aleksandar Vuković:Hello Begoña Arroyo OlaizolaThanks for letting us know the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sara Beltran Beltran Sancho price based on locationClosed   Amelia   Updated April 29, 2021 at 8:15am   4 Most recent comment from Aleksandar Vuković:I certainly hope so, Sara.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Viktor Callemin schedulingClosed   Amelia   Updated April 28, 2021 at 10:44pm   2 Most recent comment from [deleted]:Hi, Viktor!Sorry for the delayed response.And thank you for choosing Amelia.Please make sure your WP Time Zone settings are set to the City and not to UTC format. If you enable the "Show booking slots ... Hussnain URGENT: Booking Calendar keeps on loadingClosed   Amelia   Updated April 28, 2021 at 10:03pm   22 Most recent comment from [deleted]:Just in case someone will need this information later: If you face a similar issue that the front-end page doesn't load or/and the Services/Appointments/Employees are not displayed on the back-e ... Howard Weng How to distribute booking to employee when customer choose any employeeClosed   Amelia   Updated April 28, 2021 at 7:25pm   2 Most recent comment from [deleted]:Hi, Howard!Sorry for the delayed response.In case of the "Any Employee" option, the Employee is being assigned to the appointment randomly. At the moment, it's not possible to set an algorithm fo ... Kevin Rename filter propertiesClosed   Amelia   Updated April 28, 2021 at 7:10pm   2 Most recent comment from [deleted]:Hi, Kevin!Sorry for the delayed response.Do you want to change the names of the properties that can be filtered? If you want to change only the strings, it can be done by modifying them in Loco Transl ...