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Public Tickets

Amanda Pereira Employees not receiving email notificationsClosed   Amelia   Updated January 27, 2021 at 4:41pm   3 Most recent comment from [deleted]:Hello Amanda,  Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting this up? We don't recommend using ... harold castillo cliente que agenda citaClosed   Amelia   Updated January 27, 2021 at 4:36pm   2 Most recent comment from [deleted]:Hello harold castillo, Thank you for your purchase. Could you please write your tickets in English, as we are afraid something will get lost in translation and we won't be able to help out proper ... Bouskila Big poblemClosed   Amelia   Updated January 27, 2021 at 4:15pm   20 Most recent comment from Miloš Jovanović:HI Bouskila,We have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.Our agents ... Robert Google Meet integrationClosed   Amelia   Updated January 27, 2021 at 2:32pm   2 Most recent comment from [deleted]:Hello Robert, There isn't a direct integration for Google Meett with Amelia's current built-in features, unfortunately. Maybe it could go through web hooks/Zapier, but you will need to che ... Carlos Laporta hours to bookClosed   Amelia   Updated January 27, 2021 at 2:24pm   2 Most recent comment from [deleted]:Hello Carlos, The available time slots are configured by the employees' work hours, not the company work hours in Amelia -> Settings, so please check if you have configured your employees' ... Tom Use/Show Appointment/Customer IDClosed   Amelia   Updated January 27, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hello Tom, Thank you for your purchase. There isn't a possibility to have the appointments'/customers' IDs in the back-end of Amelia with its current features, unfortunately. Like you ... Billy Boissonneault Coupons and Cancelled LessonsClosed   Amelia   Updated January 27, 2021 at 2:14pm   2 Most recent comment from [deleted]:Hi Billy, There isn't a possibility of creating/applying coupons on packages, unfortunately. When customers cancel an appointment, there isn't a possibility of refunding the amount they pai ... Raiona I put in a request for a refundClosed   Amelia   Updated January 27, 2021 at 12:44pm   4 Most recent comment from [deleted]:Hello Raiona, You submitted the refund request successfully, we processed it today, so you will get the funds back to your account in the next couple of days, as it needs to be processed by our sale ... Antonio Not workingClosed   Amelia   Updated January 27, 2021 at 12:36pm   4 Most recent comment from Aleksandar Vuković:Hello AntonioIf your booking form just loads, with nothing to show on front-end, please check if you have an employee, a category and a service created?If you do, check if the service is visible on fr ... Vivien Feld Return ButtonClosed   Amelia   Updated January 27, 2021 at 12:05pm   4 Most recent comment from Aleksandar Vuković:Hey VivienThat depends on what you have on the website.Please take a look at this page, as it explains how to add custom CSS in detail. Robert Limit clients in employee panelClosed   Amelia   Updated January 27, 2021 at 12:03pm   2 Most recent comment from Aleksandar Vuković:Hello RobertYou will need to alter the capability of the Amelia Employee user role.Install "User Role Editor" plugin, and in it enter Amelia Employee. Disable read_others_customers:If that doesn' ... Samuel Chevrier Impossibilité de l'accès employéClosed   Amelia   Updated January 27, 2021 at 11:00am   4 Most recent comment from [deleted]:Hello Samuel, This is the issue I mentioned in my previous reply - unfortunately, the password isn't saved for the employee when you create it , but you need to set it again (so edit the employ ... Jose Horta Amelia - Location only BookingClosed   Amelia   Updated January 27, 2021 at 9:37am   4 Most recent comment from [deleted]:Hello Jose Horta, The same applies for the Catalog view, if it doesn't work please send me the page where you have the Amelia booking form and I will help out with the CSS for hiding the employee ... LayLa Johnson Email settingsClosed   Amelia   Updated January 27, 2021 at 9:32am   7 Most recent comment from [deleted]:Hello LayLa, Could you please tell me do you have reCaptcha enabled somewhere else on your website? MAybe another plugin? If yes, could you please deactivate it there and check if it shows up in Amel ... Marc Hammoud Why does the employee need 250 emails about the same event?Closed   Amelia   Updated January 27, 2021 at 9:21am   5 Most recent comment from [deleted]:Hi Marc, Thank you for your suggestion. I will add it to our feature requests list, so we can add votes for it if users request this so it can be considered for implementation in the future. If you h ...