As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

David Fox- Customize Success MessageClosed   Amelia   Updated May 4, 2021 at 8:33pm   2 Most recent comment from [deleted]:Hi, David!Sorry for the delayed response, it was a National holiday in our country.To change the strings on the Trophy page ("Congratulations" and "Thank you! Your booking is completed."), you can sim ... Fernando Coello New featureClosed   Amelia   Updated May 4, 2021 at 8:17pm   2 Most recent comment from [deleted]:Hi, Fernando!Sorry for the delayed response, it was a National holiday in our country.At the moment we have a feature that allows exporting data to a CSV file. We will add more options to it including ... Carlosclouthier Amelia shows no servicesClosed   Amelia   Updated May 4, 2021 at 7:38pm   4 Most recent comment from [deleted]:I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards.  Matt Amelia SMS NotificationsClosed   Amelia   Updated May 2, 2021 at 10:08pm   4 Most recent comment from [deleted]:Hi, Matt!Sorry for the delayed response, it's a National holiday in our country.To be honest, I have to consult with our developers, because we didn't face such a scenario before. Usually, t ... Glenn Davidson Allow booking below minimum capacity has stopped workingClosed   Amelia   Updated April 30, 2021 at 5:12pm   18 Most recent comment from [deleted]:Hi Glenn,thank you for the kind reply - and for the suggestion for documentation wording; I do apologize about the ambiguity of the text.I have updated the Canoeing settings from the Services and all ... Jose Ignacio Rivera Calvo bookingClosed   Amelia   Updated April 30, 2021 at 3:57pm   6 Most recent comment from [deleted]:Hello Jose Ignacio,thank you so much for the credentials.Unfortunately, site rejected them several times, can you please check the password again?In the meantime, please check if you are logged in as ... Clea Hide event capacity in shortocdeClosed   Amelia   Updated April 30, 2021 at 9:01am   3 Most recent comment from Clea:Works perfectly, thank you :) Howard Weng Buffer time employees instead of serviceClosed   Amelia   Updated April 29, 2021 at 11:45pm   2 Most recent comment from [deleted]:Hi, Howard!Thank you for choosing Amelia.I'm afraid at the moment buffer time can be applied only to a Service and not to an Employee.Basically, if you have some more energy-consuming Services an ... Gareth John Hailey Employee PanelClosed   Amelia   Updated April 29, 2021 at 11:27pm   2 Most recent comment from [deleted]:Hi, Gareth!I apologize for the delayed response.Could you please try to deactivate all other plugins except for Amelia and see if the Employee panel is loading since it can be caused by a conflict wi ... Richard Hiatt Text editor in creating an eventClosed   Amelia   Updated April 29, 2021 at 10:38pm   8 Most recent comment from [deleted]:Hi, John!I contacted our dev team regarding this question. It turned out that they were supposed to implement the text editing feature long ago, but due to the pandemic and some other factors, they ha ... Ruth Schrader-Grace Time Slot Times CalendarClosed   Amelia   Updated April 29, 2021 at 8:32pm   2 Most recent comment from [deleted]:Hi, Ruth!Thank you for choosing Amelia.Do you mean the starting time won't be the same all the time? I believe if you enable the "Use service duration for booking a time slot" and "Include servic ... Morgan Wrong time slot for appointmentsClosed   Amelia   Updated April 29, 2021 at 8:04pm   2 Most recent comment from [deleted]:Hi, Morgan!Thank you for choosing Amelia.And I'm sorry to hear that you faced this issue.Please make sure your WP Time Zone settings are set to the City and not to UTC format. If you enable the " ... Ruth Schrader-Grace Employee on employee page won't loadClosed   Amelia   Updated April 29, 2021 at 4:00pm   10 Most recent comment from [deleted]:Thank you for letting me know, Ruth.I'm sorry that you had gone trough the full reset process, I do apologize that there was no alternative way other than manually finding the appointment in ques ... Carlos Trujillo Puente zoom placeholder not workingClosed   Amelia   Updated April 29, 2021 at 3:45pm   2 Most recent comment from [deleted]:Hi Carlos,thank you for reaching out to us.Have you connected the Staff Members to this event who are connected to Zoom? When you do this and save the event, next time you edit it it will show a Zoom ... Anna Fetissova Amelia is not working after updateClosed   Amelia   Updated April 29, 2021 at 2:27pm   5 Most recent comment from Aleksandar Vuković:You're welcome, AnnaI'm glad we got to the bottom of this. Just make sure to hide employees you want to hide, and show employees you want to show, and you're good to go.