We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Emmanuel Dodoo Cann Last Name of EmployeeClosed   Amelia   Updated April 21, 2021 at 6:12pm   8 Most recent comment from [deleted]:Hi, Emmanuel!As far as I can see, the other ticket was assigned to my colleague Aleksandar and he's already working on it.Please feel free to contact us if you have any other questions.Best Regar ... Hussnain So many console errorsClosed   Amelia   Updated April 21, 2021 at 5:18pm   10 Most recent comment from [deleted]:Hussnain,at the moment only one console error appears on that page - Cannot read property 'replaceChild' of null. This Error doesn't affect Amelia's functionality.We can't get ... Michele Popup/Lightbox with Beaver BuilderClosed   Amelia   Updated April 21, 2021 at 12:44pm   5 Most recent comment from [deleted]:Michele,It's a good idea, thank you. I will forward it to our dev team as well.Please feel free to contact us if you have any other questions. And sorry that we couldn't fix it this time.Bes ... Darryl Owens SchedulingClosed   Amelia   Updated April 21, 2021 at 11:41am   4 Most recent comment from Aleksandar Vuković:Hello again DarrylAll plugin features and limitations are listed on our documentation. There are demo environments where you can test it in front-end and back-end before purchase, and we also have a ... José Bourbon Urgente - Cart doesn't updateClosed   Amelia   Updated April 21, 2021 at 11:00am   4 Most recent comment from [deleted]:Hi, Jose!I'm glad to hear thatPlease feel free to contact us if you have any other questions.Best Regards.  Philip Working hoursClosed   Amelia   Updated April 21, 2021 at 10:57am   4 Most recent comment from [deleted]:Philip,That's great, I'm glad I could help.It can be done through a link, in this case, you should add the %appointment_cancel_url% placeholder to the Appointment Approved/Pending notificat ... Henning Gade Change of price on servicesClosed   Amelia   Updated April 21, 2021 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello HenningI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Since the price can be changed only per service, or per empl ... Marios Anthis sms notification not workingClosed   Amelia   Updated April 21, 2021 at 11:42am   18 Most recent comment from [deleted]:Hi, Adam!I'm sure my colleague will answer you as soon as possible.I already provided the fix to Marios, please take a look at my reply below.Best Regards.  Ryan Jensen Exporting Event AttendeesClosed   Amelia   Updated April 21, 2021 at 9:33am   12 Most recent comment from Miloš Jovanović:Hi Bruce,Sorry for taking me so long to answer. I have forwarded your request to our development team to see what we can do for our next updates.Thank you for your detailed explanation, we will use it ... Michele ACF field on an archive page (singular)Closed   Amelia   Updated April 21, 2021 at 9:12am   4 Most recent comment from Aleksandar Vuković:You're welcome, MicheleIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michal Garbulinski Custom fields default valuesClosed   Amelia   Updated April 21, 2021 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello MichalI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, but our develo ... Thomas Hönemann backing up amelia dataClosed   Amelia   Updated April 20, 2021 at 10:34pm   6 Most recent comment from [deleted]:Hi again, Thomas!I will send your suggestion directly to our project manager since we have no access to the feature request page.Thank you for your time.Best Regards.  Tim Adjusting the interfaceClosed   Amelia   Updated April 20, 2021 at 10:28pm   2 Most recent comment from [deleted]:Hi, Tim!Thank you for choosing Amelia.I'm afraid, this will require the whole custom work since it's not possible to change two parts of a plugin with a simple CSS.We will add more Customiza ... Zahra Khalid CANCEL my SubscriptionClosed   Amelia   Updated April 20, 2021 at 9:08pm   4 Most recent comment from Aleksandar Vuković:Hello Zahra Unfortunately, you cannot resubscribe to the plugin. The refund was completed over a month ago, so you need to purchase the plugin again from our website. Michele How to set the duration 09.00-09-25, 09:30-09:55, etc.Closed   Amelia   Updated April 20, 2021 at 9:01pm   5 Most recent comment from [deleted]:Michele,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards.