We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sara Beltran Beltran Sancho Urgent bufer timeClosed   Amelia   Updated April 22, 2021 at 11:00am   16 Most recent comment from [deleted]:Hi Sara,thank you for contacting back.Please try making a booking now - buffer time is included into the time slot (meaning that the buffer time will be a part of your employee's schedule).Howeve ... Tony Valverde Cannot install Amelia in FrontpageClosed   Amelia   Updated April 22, 2021 at 11:00am   3 Most recent comment from Aleksandar Vuković:Hello EstefanyThank you for your purchase, and for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Bote Adding a ruleClosed   Amelia   Updated April 22, 2021 at 10:49am   2 Most recent comment from Aleksandar Vuković:Hello BoteI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The only option here would be to set the default appointment st ... kb12321 feesClosed   Amelia   Updated April 22, 2021 at 10:24am   4 Most recent comment from Aleksandar Vuković:You are correct, if the service costs $0, you would not be able to charge the deposit either.So, like mentioned in my previous response, the only thing you can do is actually charge all customers the ... Sandrine Configuration of plugin AmeliaClosed   Amelia   Updated April 22, 2021 at 10:22am   3 Most recent comment from Aleksandar Vuković:Hello SandrineThank you for your purchase, and for letting us know the issues you had have been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we' ... Nicolas email not sentClosed   Amelia   Updated April 22, 2021 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello NicolasThank you for your purchase.Notification Settings are quite simple, so other than that, there are no additional settings in Amelia. Make sure that you configured the SMTP settings properl ... Xuan Minimum booking of 2 or 3 peopleClosed   Amelia   Updated April 22, 2021 at 9:29am   4 Most recent comment from [deleted]:Hi Xuan,I apologize for the later response."In the frontend it shows when people select another person they want to bring the option of "3 people" up to "7 people". This is very misleading, because th ... lmi2014 Mutiple Email NotificationsClosed   Amelia   Updated April 22, 2021 at 7:38am   11 Most recent comment from [deleted]:You are welcome, Marco. Thank you, have a great one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. morfi Scrolling to the topClosed   Amelia   Updated April 22, 2021 at 7:35am   2 Most recent comment from Aleksandar Vuković:Hello AndrasThank you for your purchase.What you saw on that ticket is actually a JS hook that scrolls an element into view after something is clicked on, so it's not working on page load, but fo ... Shota Ando Coupon NotificationClosed   Amelia   Updated April 22, 2021 at 7:17am   3 Most recent comment from Aleksandar Vuković:Hello ShotaUnfortunately, there's no counter in Amelia that would tell you or your users how many times they still have to use the coupon.If the coupon is limited to X times per customer, you or ... PABLO DIAS MENEZES FunctionalitiesClosed   Amelia   Updated April 22, 2021 at 2:59pm   5 Most recent comment from [deleted]:Hi, Pablo!Please try to add this CSS to the page with Amelia: .amelia-app-booking #am-step-booking .am-select-date.am-package-setup .am-package-employee-location .el-input__inner::placeholder, .amelia ... Cliff Blade 1AC4C-80DD4-D91C2-D7D46-686C5Closed   Amelia   Updated April 21, 2021 at 10:17pm   2 Most recent comment from [deleted]:Hi, Cliff!Thank you for choosing Amelia.In the new Amelia version 3.2 it's possible to change the Redirect URIs right in Amelia -> Settings -> Integrations. So, please update the plugin to the ne ... Willem van Zanten Let a customer create an accountClosed   Amelia   Updated April 21, 2021 at 9:58pm   2 Most recent comment from [deleted]:Hi, Willem!Thank you for choosing Amelia.I'm afraid, at the moment a Customer's account can be created only after the first booking. The logic behind that is quite simple: before the first a ... Rolando Rodriguez Adding location to the notification .ics fileClosed   Amelia   Updated April 21, 2021 at 9:14pm   5 Most recent comment from [deleted]:Rolando,Thank you for understanding. And for your kind words as wellPlease feel free to contact us if you have any other questions. Best Regards.  Jeffrey Kimel Outlook integrationClosed   Amelia   Updated April 21, 2021 at 8:33pm   7 Most recent comment from Aleksandar Vuković:Hello Jeffrey Sorry for the late response. Can you please include me in the invitation for Azure portal ([email protected]), and also provide a bit more detail about the issue?From ...