Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #2849344
Unable to make payments using Stripe API
Closed

Comments

  • Alan started the conversation
    August 15, 2021 at 7:10am

    Hello, 

    I have generated the Stripe API key ( Live key ) but the card payment always decline shows error. Any fix? Please help

  • [deleted] replied
    August 15, 2021 at 2:12pm

    Hi Alan,

    thank you for reaching out to us.

    Please advise which error is coming up?

    Also please make sure that keys are correct and that you have not entered test keys into live mode, or live keys into test mode.

  • Alan replied
    August 16, 2021 at 10:52am

    Hello Ivana,

    Error: Sorry, there was an error processing your payment. Please try again later

    Yes the keys I am using is the live keys in the live mode.

    I even tried to make the payment with different cards aswell

  • [deleted] replied
    August 17, 2021 at 8:08am

    Alan,

    Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to this ticket.

    We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.

    Best Regards. 

  •   Alan replied privately
  •   [deleted] replied privately
  • [deleted] replied
    August 21, 2021 at 9:28am

    Alan,

    Our developer tested payments with our test credentials and they worked.

    Could you please try to switch to test mode, enter the test credentials, and try again? The issue might be coming from the Stripe settings.

    Looking forward to hearing from you.