We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eric Brulmans Creating a pop-up for bookingClosed   Amelia   Updated August 6, 2021 at 12:48pm   6 Most recent comment from [deleted]:Hi EricThis can happen when the Product 1, 2, 3 are in the same CSS class as the Booking button. These buttons need to have a separate trigger (class) in order for them to work individually. Each but ... Jason NEED more Buffer Time incrementsClosed   Amelia   Updated August 6, 2021 at 11:57am   2 Most recent comment from [deleted]:Hi JasonThank you for reaching out to us.You can modify the possible options from Amelia SEttings - General settings - Default time slot stepDo let us know if you need any further assistance. Tomoyuki Mizuta NotificationClosed   Amelia   Updated August 6, 2021 at 10:52am   4 Most recent comment from [deleted]:Anytime Tomoyuki!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Brent Outlook Calendar infoClosed   Amelia   Updated August 6, 2021 at 10:51am   2 Most recent comment from [deleted]:Hi BrentThank you for reaching out to us.Issue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (o ... hareth obied Amelia login pageClosed   Amelia   Updated August 6, 2021 at 10:51am   4 Most recent comment from [deleted]:Hi Hareth,thank you for contacting backThere is no unified login yet, as a lot of our clients still use the WordPress access to the backend separately from the customer panel - your clients can still ... wpinfusion DiscountsClosed   Amelia   Updated August 6, 2021 at 10:25am   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usAt the moment there are 2 options for group bookings; you can either charge each person for the full price of the ticket, or just the person booking for the ti ... Willard Too many notification emailsClosed   Amelia   Updated August 6, 2021 at 10:15am   9 Most recent comment from [deleted]:Hi Willard,as I could not replicate the same issue on my site, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from ... Amelia Marshall Employee Panel PhotoClosed   Amelia   Updated August 6, 2021 at 9:56am   4 Most recent comment from [deleted]:You are most welcome, I wish I could be more helpful. If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day Ricardo reservation form does not appear, it remains loadingClosed   Amelia   Updated August 6, 2021 at 9:34am   5 Most recent comment from [deleted]:Hi Ricardo,thank you for the kind reply; I absolutely understand your standpoint as well.If you'd like to proceed with the refund, please log into http://store.tms-plugins.com/ with the credent ... Rogier van der Heide amelia in elementor popup disappears after making first user selectionClosed   Amelia   Updated August 6, 2021 at 8:32am   4 Most recent comment from Aleksandar Vuković:Hello Eric.Please check out the video we made a few weeks ago about this: Ricardo REFUNDClosed   Amelia   Updated August 5, 2021 at 4:29pm   2 Most recent comment from [deleted]:Hi Ricardo We are really sorry to hear that. If there is anything else we can do to assist please don't hesitate to let us know.Please log into http://store.tms-plugins.com/ with the credentia ... Reynell Time zone issues for eventsClosed   Amelia   Updated August 5, 2021 at 3:36pm   2 Most recent comment from [deleted]:Hi ReynellThank you for reaching out to us.You can activate the option Show booking slots in client time zone so that when your clients from different time zones come to your site, they will see the ... Nataša Kukovič Frontend displaying of time slotsClosed   Amelia   Updated August 5, 2021 at 3:32pm   2 Most recent comment from [deleted]:Hi NatašaThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Daniel Gutierrez Newly installed. Not workingClosed   Amelia   Updated August 5, 2021 at 2:47pm   4 Most recent comment from [deleted]:Hi DanielWe are glad to see you managed to fix the issue If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Kevin Boonekamp Customer cancellation & refund - eventsClosed   Amelia   Updated August 5, 2021 at 2:21pm   3 Most recent comment from [deleted]:Hi KevinThank you for reaching out to us.You can set up a Customer Front-End Panel and allow your customers to manage their appointments, however Amelia does not have a system for refunds so you will ...