As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Sabrina Help! Getting this error messageClosed   Amelia   Updated August 18, 2021 at 10:30pm   22 Most recent comment from [deleted]:Sabrina,Yes, that's correct.However, Google Calendar integration has a limitation: it can work only with Appointments, and not with Events in Amelia. Because Events have different logic, they can ... Hussnain Employees need to get emails in their own time zoneClosed   Amelia   Updated August 18, 2021 at 4:34pm   5 Most recent comment from [deleted]:Hi HussnainYes, if they set up that time zone in their employee panel they will receive the information in that time zone.  DoQtor Setting Up ZoomClosed   Amelia   Updated August 18, 2021 at 2:43pm   2 Most recent comment from [deleted]:Hi DoQtorThank you for reaching out to us.Once they schedule an appointment they will receive the Zoom link weather they are logged in or not which can later be accessed to attend the meeting.  Alexander GOOGLE CALENDAR CONECTIONClosed   Amelia   Updated August 18, 2021 at 1:11pm   10 Most recent comment from [deleted]:Hi AlexanderThank you for reverting back to the original URI but we are now not able to login to your Google Cloud, also please turn off the 2 step verification so we can test the configuration. Andrew Robert Eade How to remove a previously uploaded service photoClosed   Amelia   Updated August 18, 2021 at 12:45pm   2 Most recent comment from [deleted]:Hi Andrew I'm afraid there's no option to delete Service pictures in Amelia. We definitely missed this option, sorry for this inconvenience. You can suggest that as a "feature request" h ... Marcin Waszak Notifications errorClosed   Amelia   Updated August 18, 2021 at 12:38pm   5 Most recent comment from Cedric Dansereau:Hi Blazenka,I will open a new ticket.Thanks, Geoff Displaying Google CalendarClosed   Amelia   Updated August 18, 2021 at 11:38am   4 Most recent comment from [deleted]:Hi GeoffAll events created in Google Calendar will only be marked as busy slots in Amelia and your clients will not be able to book those slots, but it is not possible to connect your client's g ... Jarno Kylander Cancelling an appointmentClosed   Amelia   Updated August 18, 2021 at 11:37am   6 Most recent comment from [deleted]:Hi Jarno,All of the Confirm ones in that step of the booking Alexandre Add customer to new appointment : 2nd try = no dataClosed   Amelia   Updated August 18, 2021 at 11:31am   4 Most recent comment from [deleted]:Hi AlexandreDo you mind trying to install the fix for the updated version and let us know if it helps, if not please provide us with adimin access so we can take a closer look.1. Please go to Amelia ... Eddie Cleary New subscriberClosed   Amelia   Updated August 18, 2021 at 11:21am   2 Most recent comment from [deleted]:Hi Eddie,thank you for reaching out to usThere is no welcome email at the moment, I'm afraid; newly created Amelia Customers will receive an email with a password but it comes directly from WordP ... Ute E-Mail notifications used still the old configured e-mail as sender and ignored the new oneClosed   Amelia   Updated August 18, 2021 at 11:19am   4 Most recent comment from [deleted]:Hi Ute,thank you for contacting backYou can try accessing the database and deleting this email from amelia_settings file. Danielle Pending Appointments and DepositsClosed   Amelia   Updated August 18, 2021 at 10:39am   2 Most recent comment from [deleted]:Hi Danielle,thank you for reaching out to usThe deposit is taken immediately when customer is booking.The pending appointment will have the deposit taken, and if you don't want to approve the app ... Steve Robertson Time Slots removing and also employess with sporadic hoursClosed   Amelia   Updated August 18, 2021 at 10:34am   4 Most recent comment from [deleted]:Hi Steve,thank you for the kind reply!In that case, I'm afraid that Special Days is the only way to make a setup currently, as with my suggestion you'd have to make weekly changes.I'll ... Liz CapacityClosed   Amelia   Updated August 18, 2021 at 10:20am   13 Most recent comment from [deleted]:Hi Liz,Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response tim ... Ricardo REFUND NOT DONE YETClosed   Amelia   Updated August 18, 2021 at 9:03am   8 Most recent comment from [deleted]:Hi RicardoWe are here to assist in any way we can, please feel free to contact us if there is anything else we can do on our side.