We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rochell Front-end stuck on "Please Wait" before confirmation pageClosed   Amelia   Updated August 8, 2021 at 4:41pm   6 Most recent comment from [deleted]:Hi DougAs I mentioned in the previous ticket, this issue can be related to the outdated Guzzle version that was used in Amelia.  There are two possible solutions for the issue: 1. Please go to Ameli ... nick Limit booking by staff AND roomClosed   Amelia   Updated August 8, 2021 at 2:21pm   10 Most recent comment from [deleted]:Hi NickWould using two different calendars be a solution?Unfortunately Amelia doesn't have any other way to set booking limitations for such scenario.I'll kindly ask you to add it as a featu ... Dharmendra Email NotificationsClosed   Amelia   Updated August 8, 2021 at 2:06pm   7 Most recent comment from [deleted]:Hi Dharmendra Thank you for confirming that, I wanted to make sure both notifications render the placeholder properly. Can you please try making a test booking using data that is not associated to an ... Jotte Mallisse ShortcodeClosed   Amelia   Updated August 8, 2021 at 1:10pm   2 Most recent comment from [deleted]:Hi JotteThank you for reaching out to us.There isn't a possibility of using a shortcode with more than 1 ID in it with Amelia's current built-in features, unfortunately, only one service/loc ... Mario Different notifications - depending on the type of serviceClosed   Amelia   Updated August 8, 2021 at 12:44pm   2 Most recent comment from [deleted]:Hi MarioThank you for reaching out to us.I'm afraid, this option isn't available at the moment. There's only one template for each Appointment or Event notification, and it can either ... Louisa Multi services slotClosed   Amelia   Updated August 8, 2021 at 12:14pm   2 Most recent comment from [deleted]:Hi LoïcThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features at the moment. I'll kindly ask you to add it as a feature suggestion on th ... Douglas Hairston No buttons at checkout w/ WooCommerceClosed   Amelia   Updated August 8, 2021 at 12:07pm   3 Most recent comment from [deleted]:Hi DouglasWe are glad to hear you were able to resolve the issue  If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Jason Long Creating Packages for EventsClosed   Amelia   Updated August 8, 2021 at 12:04pm   13 Most recent comment from [deleted]:Hi JasonThank you so much for your kind words! Aleksandar is not in the office today and I was going through his tickets and just couldn't resist replying to this one. I just wanted you to know ... Matthew Bambrick Setting Customer Password in Sign UpClosed   Amelia   Updated August 8, 2021 at 10:39am   2 Most recent comment from [deleted]:Hi MatthewThank you for reaching out to us.Automatically Create Amelia Customer refers to Users and Roles; and is an option for WP to automatically sends their login link when this option is acti ... Raphael Nordier How to add a link from loco translate or personalization panelClosed   Amelia   Updated August 8, 2021 at 10:35am   2 Most recent comment from [deleted]:Hi RaphaelYou can add Custom Fields by going to Amelia > Customize > Custom Fields. Here you can add various fields that will show up at the final booking step.To add a link you need to add the "Tex ... Thomas Wegerer multiple employees but only one slot to bookClosed   Amelia   Updated August 7, 2021 at 3:22pm   8 Most recent comment from [deleted]:Hi Thomas and RalphCan I suggest a workaround? If you have only one boat you can connect all employees to the same google calendar and when one of them gets booked it will show as a busy time slot f ... Eric Brulmans amelia select multiple services as one bookingClosed   Amelia   Updated August 7, 2021 at 3:10pm   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.I'm afraid, at the moment there's no such option to merge multiple appointments in one, even if they are booked one after another.  You can suggest t ... Matias Monteis Category View show all categoryClosed   Amelia   Updated August 7, 2021 at 1:36pm   3 Most recent comment from [deleted]:Hi MatiasWe are glad to see you were able to find the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Márcio Cristiano Bento sms reply backClosed   Amelia   Updated August 7, 2021 at 1:35pm   4 Most recent comment from [deleted]:Hi MárcioI sincerely apologize it was my mistake. I just heard back from our developers and actually it is not possible to receive replies to SMS notifications sent directly from Amelia.I'll kin ... Mark I can't update my Amelia plugin.Closed   Amelia   Updated August 7, 2021 at 1:34pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!