We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Larry Simpson Email Notification Templates DisappearClosed   Amelia   Updated August 10, 2021 at 12:56pm   4 Most recent comment from [deleted]:Hi Larry,I'm glad that issue was resolved, thank you for letting us know If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Vincent ​How to change the appearance of the event description.Closed   Amelia   Updated August 10, 2021 at 12:52pm   4 Most recent comment from [deleted]:Hi, Vincent,Please try to add this CSS to the page with Events: .am-event-title {font-weight: bold !important; font-size: 20px !important; }You can change the size to the one that you prefer, I added ... Kevin Boonekamp Hide event in list, but show on separate pageClosed   Amelia   Updated August 10, 2021 at 12:03pm   2 Most recent comment from [deleted]:Hi Kevin,thank you for reaching out to usThere is no option to hide an event from specific users in Amelia; however, you can separate this event by using the shortcode [ameliaevents event=1] to displ ... Roy E-mail problemsClosed   Amelia   Updated August 10, 2021 at 9:41am   2 Most recent comment from [deleted]:i Roy,thank you for reaching out to usPlease let me know are these Appointment Approved email or the ones that need scheduling trough Cron such as Reminders?Please reinstall Amelia with the file in th ... Andy Ditchfield Notification TempatesClosed   Amelia   Updated August 10, 2021 at 8:48am   3 Most recent comment from [deleted]:Hi Andy!I'm glad to hear that you have found the solution; we are aware of the Grammarly conflict and will be working on releasing a fix.If you have any further questions or issues, please feel f ... Gerardo Camorlinga Package Feature is not appearingClosed   Amelia   Updated August 10, 2021 at 4:33am   5 Most recent comment from Gerardo Camorlinga:Hello,Thanks for the reply.That did the trick. Thank you so much! Carlos Download expirationClosed   Amelia   Updated August 9, 2021 at 11:35pm   2 Most recent comment from [deleted]:Hi, Carlos,Thank you for choosing Amelia.After the purchase, we sent you an email with credentials for the TMS Store, where you can access your purchase code and plugin anytime. Also, you can see the ... Jessica Not working?? Can’t dowloyClosed   Amelia   Updated August 9, 2021 at 11:29pm   2 Most recent comment from [deleted]:Hi, Jessica,Sorry to hear that you faced these issues.I'm not sure if I understood your question correctly. If you want to send a refund request, please log into http://store.tms-plugins.com/� ... Donny Tan Employee PanelClosed   Amelia   Updated August 9, 2021 at 11:25pm   7 Most recent comment from [deleted]:Donny,Please try to enable the Load Entities on page load slider in Amelia -> Settings -> Activation, it might help to speed the loading of the Customers list up."Is it possible for the employees to ... Kevin Boonekamp Event label - change descriptionClosed   Amelia   Updated August 9, 2021 at 10:53pm   2 Most recent comment from [deleted]:Hi, Kevin,Thank you for choosing Amelia.You can change any words in Amelia by "translating" them in POEDIT or Loco Translate.For example, that's how it can be done if you use POEDIT:1. Install P ... Sanny No Price neededClosed   Amelia   Updated August 9, 2021 at 9:25pm   2 Most recent comment from [deleted]:Hi, Sanny,Thank you for choosing Amelia.I'm afraid, at the moment there's no such a built-in feature in Amelia to customize the Customer panel. However, we can try to achieve it with custom ... Jessica I can’t download or use appClosed   Amelia   Updated August 9, 2021 at 10:54am   2 Most recent comment from [deleted]:Hi Jessica,thank you for reaching out to usIf you are having problems downloading Amelia, please check the article below; it offers several solutions:Are You Getting “The link you followed has expir ... Sanny Followup eMail after 1 week etcClosed   Amelia   Updated August 9, 2021 at 10:40am   3 Most recent comment from [deleted]:Hi Sanny,thank you for reaching out to usAt the moment, I'm afraid that there are only reminders for that time; we are currently implementing SMS notifications for less than 24h, as a lot of clie ... Lia Gerrits van den Ende Block random hoursClosed   Amelia   Updated August 9, 2021 at 9:18am   2 Most recent comment from [deleted]:Hi, Lia,Thank you for choosing Amelia.Yes, it is possible. In order to achieve that, you should create a Special day on the 21st of August and add the working hours and the break to this day. Please ... Almaz Pricing For different daysClosed   Amelia   Updated August 8, 2021 at 4:59pm   2 Most recent comment from [deleted]:Hi AlmazThank you for reaching out to us.This can be achieved only if you assign different employees to perform that service and set the price of the service for each employee individually