We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ute Placeholder in customized formsClosed   Amelia   Updated August 5, 2021 at 10:56am   2 Most recent comment from [deleted]:Hi Ute,thank you for reaching out to usI'm afraid that it is not possible to use the placeholders for that purpose as variables cannot be inserted into booking in such way.It probably can be done ... Alessandro Stempcoski REQUESTClosed   Amelia   Updated August 5, 2021 at 10:34am   7 Most recent comment from Aleksandar Vuković:Hello Alessandro.We don't have access to that information. We can only see that the refund was processed on July 1st to the MasterCard ending with 7454.If you can't find this transaction, p ... Grant Holmes Setup with Google issueClosed   Amelia   Updated August 5, 2021 at 8:59am   30 Most recent comment from [deleted]:Hi Grant, You can find your purchase code in the email sent to you after your purchase by us (TMS) - it is sent to the email address you provided while purchasing Amelia, and you can also find it wh ... Stephen GHOMMIDH WPAmelia / TicketClosed   Amelia   Updated August 5, 2021 at 8:17am   2 Most recent comment from [deleted]:Hi Stephen,thank you for reaching out to usAmelia does not have a ticketing system (barcode, QR) at the moment; I'll kindly ask you to add it as a feature suggestion on this page. Features are ... Jeffrey User issueClosed   Amelia   Updated August 5, 2021 at 8:12am   11 Most recent comment from Jeffrey:I have not yet test with User Role Editor, some of the membership plugins may work with these requirements, it is just a redirection if user role match presetting, allow it, otherwise redirect it Maxime Saint-Cyr-Desrosiers Google Calendar SyncClosed   Amelia   Updated August 4, 2021 at 3:56pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Holger Lange Invite and update more than one customerClosed   Amelia   Updated August 4, 2021 at 3:45pm   4 Most recent comment from [deleted]:Hi HolgerUnfortunately this would be possible only by adding additional customers to the same time slot, but for this you would need to manually create the customer profile and add them to the appoin ... Andreas Deactivate Timezone in Customer PanelClosed   Amelia   Updated August 4, 2021 at 3:41pm   2 Most recent comment from [deleted]:Hi AndreasThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Hussnain Multi-currencyClosed   Amelia   Updated August 4, 2021 at 3:34pm   2 Most recent comment from [deleted]:Hi HussnainThank you for reaching out to us.Amelia doesn't have multi currency, but if you have enabled WooCommerce and WooCommerce's multi-currency extension works for all other products, ... Stephen GHOMMIDH WPAmelia / Woocommerce / Thumbnails product in cartClosed   Amelia   Updated August 4, 2021 at 3:11pm   2 Most recent comment from [deleted]:Hi StephenThank you for reaching out to us.I guess you're using the "Appointment" product for Amelia Services, which is generated by default, correct? If this is true, images from your services ... Yann DAHAN Probleme with CF7Closed   Amelia   Updated August 4, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi YannThank you for reaching out to us.This issue can be related to the outdated Guzzle version that was used in Amelia.  There are two possible solutions for the issue: 1. Please go to Amelia -> S ... Siggi Bookable time slotsClosed   Amelia   Updated August 4, 2021 at 2:37pm   5 Most recent comment from [deleted]:Hi SiggiI see, you can do that by adding a buffer time before or after the service of 30 min and each service duration will be prolonged for that period and it will be reflected in the work hours as ... Shaun Placeholder Customer DataClosed   Amelia   Updated August 4, 2021 at 2:28pm   2 Most recent comment from [deleted]:Hi ShaunThank you for reaching out to us.The fields will be pre-populated only if the client is logged in, so if they cleared their cache and got logged out of the portal they will need to log back i ... Gerardo Camorlinga How to make appointment times start distinct time?Closed   Amelia   Updated August 4, 2021 at 2:21pm   4 Most recent comment from [deleted]:Hi GerardoSince this is set in general settings it will apply to all services. Unfortunately it is not possible to adjust the time slots for individual services.I'll kindly ask you to add it as ... Ute how I can add whereby meeting in addition to zoomClosed   Amelia   Updated August 4, 2021 at 2:14pm   2 Most recent comment from [deleted]:Hi ThomasThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ...