Public Tickets
Oswaldo Rangel
Tip option + wild card for extra servicesClosed
Amelia
Updated June 4, 2021 at 9:59am
2
Most recent comment from [deleted]:Hi Yulia,thank you for reaching out to usI'll be happy to advise:1. Amelia currently does not have a tipping option, unfortunately.2. We will fix the empty lines issue in the next update; as we d ...
Fernando Polti
Want to create a service without a reservation dateClosed
Amelia
Updated June 4, 2021 at 9:45am
2
Most recent comment from Aleksandar Vuković:Hello FernandoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.
Orlando
Cant get the reminder notification to workClosed
Amelia
Updated June 4, 2021 at 8:47am
2
Most recent comment from Aleksandar Vuković:Hello OrlandoThank you for your purchase.cron schedules a command or a script on your server to run automatically at a specified time and date. Depending on the server, there are different configura ...
Poppy
taking payments but not creating appointments or sending confirmation emailsClosed
Amelia
Updated June 4, 2021 at 7:32am
28
Most recent comment from [deleted]:Hi Poppy,thank you so much for letting me know.I apologize again for the issue not being resolved, and for the delay.If there is anything else that I can assist you with, please contact us.
Thomas Wegerer
Customer connect WP AdministratorClosed
Amelia
Updated June 3, 2021 at 7:50pm
2
Most recent comment from [deleted]:Hi, Thomas!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to add a user that has an Administrator role or any other Amelia role, even if you used the User Role Edi ...
Daniel Chen
Translate EmployeesClosed
Amelia
Updated June 3, 2021 at 6:38pm
2
Most recent comment from [deleted]:Hi, Daniel!Thank you for choosing Amelia.You can change the label "Employees" in Amelia -> Settings -> Labels as well:Hope that will help.Looking forward to hearing from you.
Mathieu Meuric
How to upgrade basic to pro ?Closed
Amelia
Updated June 3, 2021 at 2:17pm
4
Most recent comment from [deleted]:Hi Mathieu,thank you a lotI have forwarded the request, please expect the charge in the next day or so.If you have any other questions or concerns feel free to open a new ticket and we will gladly hel ...
Ilse
Google Busy/FreeClosed
Amelia
Updated June 3, 2021 at 2:16pm
3
Most recent comment from [deleted]:Hi there,thank you for letting us know, I am glad that you have found a solutionIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Lee
error on updateClosed
Amelia
Updated June 3, 2021 at 1:52pm
4
Most recent comment from [deleted]:Hi Lee,thank you for the credentials!You can proceed to update the plugin manually by following these steps (I don't have access to your DB so I wouldn't be able to do so for you):
1.) Down ...
Bram Vanthournout
Hide counrty in addressClosed
Amelia
Updated June 3, 2021 at 12:44pm
4
Most recent comment from [deleted]:Hi Laurent,thank you so much for letting us know!That is a good workaround.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Diana van der Pol
Feature requestClosed
Amelia
Updated June 3, 2021 at 12:18pm
6
Most recent comment from [deleted]:Hi, Diana,I'm glad I could helpPlease let us know if you have any other questions. Best Regards.
Alicia
Gender MarkersClosed
Amelia
Updated June 3, 2021 at 9:26am
2
Most recent comment from [deleted]:Hi Alicia,thank you for reaching out to usI understand - the marker is very limiting at the moment; I spoke to a developer regarding the hiding or removal of the marker.In general, all backend fields ...
Christian
Issues with PackagesClosed
Amelia
Updated June 3, 2021 at 9:14am
6
Most recent comment from [deleted]:Hi Christian,thank you so much!I think we can fix the wording; unfortunately, when I go to the customer panel I have no packages, I would have to book one (which requires purchasing). Is there any cha ...
Saidj
local serverClosed
Amelia
Updated June 3, 2021 at 8:14am
5
Most recent comment from [deleted]:Hi Saidj,thank you for contacting back; I'm sorry to hear that it's still not working.I had to reach out to a developer, as usually I would ask for a temporary WP admin access; however, as ...
Chris
Times are calculated using time set on deviceClosed
Amelia
Updated June 2, 2021 at 10:11pm
2
Most recent comment from [deleted]:Hi, Chris!Thank you for choosing Amelia.Yes, that's correct: Amelia picks time zone from OS settings at the moment.I will have to reach out to our developers regarding your question since that wa ...