As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Carine Can i disable "sign in" for people booking an appointment?Closed   Amelia   Updated August 17, 2021 at 8:04pm   11 Most recent comment from [deleted]:Carine,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Arne Book a package as 1 appointment and not as separate appointmentsClosed   Amelia   Updated August 17, 2021 at 2:32pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Lucia Adding Amelia to a formClosed   Amelia   Updated August 17, 2021 at 1:30pm   2 Most recent comment from [deleted]:Hi Lucia,thank you for reaching out to usUnfortunately Amelia does not have this sort of integration at the moment. If you have any form ready or a step by step questionnaire that gives the result dep ... Marketing How to clean test data after testing before go LiveClosed   Amelia   Updated August 17, 2021 at 1:14pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usPlease go to Amelia > Settings > Activation and turn on the slider Delete Tables.Then reinstall the plugin.This is the "clean up" feature - it will make ev ... Joseph Benson Packages UI ColourClosed   Amelia   Updated August 17, 2021 at 12:23pm   2 Most recent comment from [deleted]:Hi Joseph,thank you for reaching out to us!Please try Reseting the Customization, saving, and then setting the colors. Frédéric Prud\'homme Client - Alternative phone numberClosed   Amelia   Updated August 17, 2021 at 12:20pm   4 Most recent comment from [deleted]:Hi Frédéric,thank youIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dharmendra Multi currencyClosed   Amelia   Updated August 17, 2021 at 12:19pm   2 Most recent comment from [deleted]:Hi Dharmendra,thank you for reaching out to usAmelia doesn't have multi currency, but if you have enabled WooCommerce and WooCommerce's multi-currency extension works for all other products ... Devan How do I change "Local Time" to "Appointment Time" in Checkout?Closed   Amelia   Updated August 17, 2021 at 11:07am   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Bertrand Escaffre Package Tab not visibleClosed   Amelia   Updated August 17, 2021 at 9:38am   4 Most recent comment from [deleted]:Bertrand,Yes, it can be a bit confusing.Sure, if you decide to upgrade the plugin, just let us know (in case of upgrade you will have to pay only the difference between the two licenses minus the time ... Hans Coomans Integration with Mollie not working correctlyClosed   Amelia   Updated August 17, 2021 at 9:37am   4 Most recent comment from [deleted]:Hi Hans,thank you for contacting back!Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ... Howard Weng Is it possible to set default provider when user choose any provider in booking panelClosed   Amelia   Updated August 16, 2021 at 10:55pm   2 Most recent comment from [deleted]:Hi again, Howard,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to select a default Employee, and if no Employee was selected by a Customer, Amelia will assign an ... Virgilio Souza Financial Management - ClaimClosed   Amelia   Updated August 16, 2021 at 9:58pm   2 Most recent comment from [deleted]:Hi, Virgilio,Thank you for choosing Amelia.I'm afraid, Amelia doesn't have integration with any similar plugin, therefore we cannot really recommend you any of them.You can suggest that as ... Bobbi Paidel Employee NotificationClosed   Amelia   Updated August 16, 2021 at 9:41pm   6 Most recent comment from [deleted]:Hi, Bobbi,Thank you for the credentials.I added a test Employee and booked a test Appointment, and I was able to receive an Appointment Pending notification:Could you please check all the folders in y ... Devan Is it possible to book multiple appointments?Closed   Amelia   Updated August 16, 2021 at 8:41pm   2 Most recent comment from [deleted]:Hi, Devan,Thank you for choosing Amelia.I’m afraid it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future updates. ... antonio ammannati visualizzazioneClosed   Amelia   Updated August 16, 2021 at 5:50pm   3 Most recent comment from antonio ammannati:thanks Blaženka I try