Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hello, I have issues with "Notification" When a customer makes a booking, only the employee receives notification, the customer is unable to receive a notification.
I have checked my linked WP Mailer everything looks good. the problem seems to be from Amelia App
Regards
Hi Kennedy
Thank you for reaching out to us.
Amelia notifications work together; if one type of notifications isn't working none of them will; having partial notifications is very strange. Please check the spam folder as well if there are some notifications missing.
The only logical explanation for a notification to be missing "from time to time" is that it either got stuck in the Junk/Spam folder or that it is blocked by your service provider.
We had a client who's WP Mail was only sending partial notifications (some were being dropped), and when they switched to SMTP all the notifications stopped working. To solve this they ended up using Mailgun and everything was working as intended.
The issue you may be experiencing can also be linked to a rollback on your server, or a timeout on your server that blocks the email from being sent, but that's not something we can help you with, since it's not coming from Amelia, but is instead something outside of our plugin that is affecting our plugin's behavior. You would need to check this with your hosting provider.