It has been almost a month and my clients can NOT book a class from my site. They log in, and see that their membership status is current, but when they book a class (zoom class) it kicks them back to the Log In or Join Now tabs. No error message is given.
Bluehost has done a through investigation on their end and can not find any solution.
It should also be noted that when a member logs in they CAN go to the ON-DEMAND videos (though this is hit and miss too) So this doesn't seem to be a Paid Memberships Pro issue. It has to be an issue with Amelia.
Are your clients logging in trough this Paid Membership plugin? Or they are logging into Amelia Customer Panel, or into WordPress backend as Amelia Customer?
They are logging into my wordpress website. They sign up through PaidMembership Pro, but book classes through Amelia if that makes sense?
I have an on-demand feature on wordpress for paid members only and they are able to access that feature (hit and miss) but lately issues are with booking
It has been almost a month and my clients can NOT book a class from my site. They log in, and see that their membership status is current, but when they book a class (zoom class) it kicks them back to the Log In or Join Now tabs. No error message is given.
Bluehost has done a through investigation on their end and can not find any solution.
It should also be noted that when a member logs in they CAN go to the ON-DEMAND videos (though this is hit and miss too) So this doesn't seem to be a Paid Memberships Pro issue. It has to be an issue with Amelia.
Hi Mellanee,
thank you for reaching out to us
Are your clients logging in trough this Paid Membership plugin? Or they are logging into Amelia Customer Panel, or into WordPress backend as Amelia Customer?
They are logging into my wordpress website. They sign up through PaidMembership Pro, but book classes through Amelia if that makes sense?
I have an on-demand feature on wordpress for paid members only and they are able to access that feature (hit and miss) but lately issues are with booking
Hi, Mellanee,
Sorry to hear that you faced this issue.
Could you please provide us with:
1. Test Customer credentials (so we will be able to access the booking page through PaidMembership Pro
2. A temporary WP Admin login (you can use [email protected] address if needed).
Please post the credentials as a private reply under this ticket.
Looking forward to hearing from you.