Could you please clarify if test emails were delivered with the PHP mail service enabled?
Also, please check the Spam and the Promotions folders, because notifications could end up there.
If that doesn't help, please provide us with a temporary WP Admin login for further investigation.
Regarding notifications log: there is no particular log, but it's possible to check if notifications were sent out through the database. If you are familiar with database administration, I can ask our developers to provide you with a guide on how it can be done.
1. I sent a test notification from your site and it was delivered:
So please make sure that notifications don't end up in the Spam or Promotions folder.
2. You can find the Notification log in wp_amelia_notifications_log
Please note that wp_amelia_notifications_log contains details of the notification ID from wp_amelia_notifications, the ID of the appointment from wp_amelia_appointments, the ID of the user from wp_amelia_users. Therefore, if you want to pull the log into a table (for example), you'd need to run a query that joins these tables, and pull only the relational data. It's a pretty complex query, and we can't provide that much assistance, unfortunately.
Hello,
Our customers and employees are not receiving appointment emails. I have tried with PHP mail, wp mail but no.
Other woocommerce/wordpress emails are working fine.
Secondly, is there email log of all amelia emails so we can see which email are going out? Thanks
Hi, Hussnain,
Thank you for choosing Amelia.
Could you please clarify if test emails were delivered with the PHP mail service enabled?
Also, please check the Spam and the Promotions folders, because notifications could end up there.
If that doesn't help, please provide us with a temporary WP Admin login for further investigation.
Regarding notifications log: there is no particular log, but it's possible to check if notifications were sent out through the database. If you are familiar with database administration, I can ask our developers to provide you with a guide on how it can be done.
Best Regards.
Hi, Any update?
Hussnain,
Sorry for the delay.
1. I sent a test notification from your site and it was delivered:
So please make sure that notifications don't end up in the Spam or Promotions folder.
2. You can find the Notification log in wp_amelia_notifications_log
Please note that wp_amelia_notifications_log contains details of the notification ID from wp_amelia_notifications, the ID of the appointment from wp_amelia_appointments, the ID of the user from wp_amelia_users. Therefore, if you want to pull the log into a table (for example), you'd need to run a query that joins these tables, and pull only the relational data. It's a pretty complex query, and we can't provide that much assistance, unfortunately.
Best Regards.