We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Trey Barkett Changing Email NotificationsClosed   Amelia   Updated August 27, 2021 at 12:32pm   2 Most recent comment from [deleted]:Hi TreyThank you for reaching out to us.This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser. When you get to the Notifications page i ... Frédéric Prud\'homme Service with a slot freeClosed   Amelia   Updated August 27, 2021 at 12:29pm   2 Most recent comment from [deleted]:Hi Frédéric Thank you for reaching out to us. If the employee is working on one appointment (service 1), from 09:00 - 12:00, only that service will have available slots for booking, while services ... Debbie van Cleef Booking wizard not visible on mobileClosed   Amelia   Updated August 27, 2021 at 12:07pm   4 Most recent comment from [deleted]:Debbie,That's great! Thank you for letting us know that you resolved the issue.Please feel free to contact us if you have any other questions.Best Regards. Paul Duplicate email addressesClosed   Amelia   Updated August 26, 2021 at 11:07pm   2 Most recent comment from [deleted]:Hi, Paul,Thank you for choosing Amelia.Yes, Amelia has this limitation on the back-end, so it's possible to use the same email for multiple users only on the front-end.You can suggest that as a ... Trey Barkett Connecting to Google CalendarClosed   Amelia   Updated August 26, 2021 at 10:55pm   2 Most recent comment from [deleted]:Hi, Trey,Thank you for choosing Amelia.Google Calendar integration works "inside" Amelia, in other words, it's available only for Employees, therefore, your Clients won't have access to you ... Mohammad Khyrul Islam Punom Service creation with start and end dateClosed   Amelia   Updated August 26, 2021 at 10:09pm   2 Most recent comment from [deleted]:Hi, Mohammad,Thank you for choosing Amelia.Basically, there are two types of bookings in Amelia: Appointments (aka Services) and Events. Appointments are being defined by the Service's duration, ... Stuart Waiting for payment issueClosed   Amelia   Updated August 26, 2021 at 2:39pm   2 Most recent comment from [deleted]:Hi Stuart,thank you for reaching out to us Can you please check again your test Client ID and test Secret on your PayPal account?  Other than that, I would ask you to please provide me a temporary ... Adam Zonnis asking about featuresClosed   Amelia   Updated August 26, 2021 at 1:53pm   2 Most recent comment from [deleted]:Hi Adam,thank you for reaching out to us!Amelia does not have these specific features I'm afraid; any client can book anytime that is available. With Recurring bookings, customer can book 9am to ... Víctor Martínez Morales Amelia notifications hit spamClosed   Amelia   Updated August 26, 2021 at 1:44pm   2 Most recent comment from [deleted]:Hi Víctor,thank you for reaching out to us!Which mails service do you use? If it's PHP, please change it to SMTP since it's a common issue when emails sent through PHP service being marked ... Leonardo FunctionalityClosed   Amelia   Updated August 26, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hi Leonardo,thank you for reaching out to usThe only way to limit the number of appointments per customer at the moment is to offer exclusively Packages that will have only a certain amount of appoint ... Elizabeth Employee assignment of servicesClosed   Amelia   Updated August 26, 2021 at 1:34pm   4 Most recent comment from [deleted]:Hi Elizabeth,I see; I'm afraid that Any Employee isn't visible as an option in the backend, only the assigned employee. Paul Customer moduleClosed   Amelia   Updated August 26, 2021 at 1:25pm   2 Most recent comment from [deleted]:Hi, Paul,Thank you for choosing Amelia.Alphabetic order has this format since it's the most common way of presenting names (First Name, Last Name).However, we are always looking for ideas on how ... Kennet Jansson Hover screen don´t showClosed   Amelia   Updated August 26, 2021 at 1:14pm   2 Most recent comment from [deleted]:Hi, Kennet,Thank you for choosing Amelia.I'm afraid, no matter where we add the hover element, it will be going beyond the screen in some cases (since if we place it on the top and you scroll th ... Get27 TranslationClosed   Amelia   Updated August 26, 2021 at 12:59pm   8 Most recent comment from [deleted]:Hi Get27You can try finding them in Loco translate, if you can't find them you will have to add it yourself.Unfortunately we don't have any native speakers and we rely only on the translati ... Uku Notification error - Notification has not been savedClosed   Amelia   Updated August 25, 2021 at 10:41pm   4 Most recent comment from [deleted]:Uku,I'm glad to hear the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.