We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Carles Employee, descriptionClosed   Amelia   Updated November 7, 2022 at 12:56pm   2 Most recent comment from Marko Davidović:Hello Carles, Thank you for reaching out to us.Unfortunately, currently, this feature is not possible at this time. This is HTML(TinyMCE) editor. He pulls all the buttons from it library and we can no ... Mike Wassmer Conditional formatting dates and blanksClosed   wpDataTables   Updated November 7, 2022 at 12:52pm   2 Most recent comment from Miloš Jovanović:Hi, Mike  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... David Peters Cancel blocks in scheduleClosed   Amelia   Updated November 7, 2022 at 12:41pm   2 Most recent comment from Marko Davidović:Hello David, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... Jonas Höglund Turn off notification for specific serviceClosed   Amelia   Updated November 7, 2022 at 12:25pm   2 Most recent comment from Uroš Jovanović:Hello Jonas, Thank you for reaching out to us. For that purpose, you could create a custom notification and select for which services you want it to be sent out and then just disable the default "Appo ... Kelly Fidei notificationsClosed   Amelia   Updated November 7, 2022 at 11:57am   4 Most recent comment from Uroš Jovanović:Hello Kelly,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. Freddy Straub Short events of single employeeClosed Pre-purchase questions for Amelia   Updated November 7, 2022 at 8:50am   2 Most recent comment from Marko Davidović:Hello Freddy, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. Since employees are not mandatory for events. You can have events without emp ... LOGAN MCKINLEY When you cancel an appointment and someone then schedules themselves in that timeslot...Closed   Amelia   Updated November 7, 2022 at 8:34am   2 Most recent comment from Marko Davidović:Hello Logan, Thank you for reaching out to us.If a customer cancels and you want it completely removed you must delete it manually from that appointment.I'll kindly ask you to add it as a featur ... ROULLIER calendar display errorClosed   Amelia   Updated November 7, 2022 at 8:30am   2 Most recent comment from Marko Davidović:Hello ROULLIER, Thank you for reaching out to us.Unfortunately, not yet, and we do not have an eta for that at this moment. If you have any more questions please open another ticket and we will gladl ... maciej pijanowski smtpClosed Pre-purchase questions for Amelia   Updated November 7, 2022 at 8:24am   3 Most recent comment from Marko Davidović:Hello maciej, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that th ... Julia payment not showingClosed   Amelia   Updated November 7, 2022 at 8:22am   2 Most recent comment from Marko Davidović:Hello Julia, Thank you for reaching out to us.We are glad to hear that everything has been fixed. If you have any more questions please open another ticket and we will gladly help you there. And we w ... Jon Manage Package Bookings through backendClosed   Amelia   Updated November 7, 2022 at 7:29am   4 Most recent comment from Marko Davidović:Hello Jon, You are most welcome. Unfortunately, there is no neater way. But this should help you. If you have any more questions please open another ticket and we will gladly help you there. We wish ... Kory Custom "Placeholder" or Shortcode in NotificationsClosed   Amelia   Updated November 7, 2022 at 7:27am   10 Most recent comment from Marko Davidović:Hello Kory, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Alexis How can I open booking for more than 1 year ?Closed   Amelia   Updated November 7, 2022 at 7:26am   4 Most recent comment from Marko Davidović:Hello Alexis, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pl ... Reynell Packages and employeesClosed   Amelia   Updated November 6, 2022 at 10:14pm   7 Most recent comment from Miloš Jovanović:Hi, Reynell You're welcome, i am happy to help.Let me know how it goes when you try to create a workaround solution.We will be here to help if you encounter any issues. Thank you Freddy Straub Calendarintegration for each employeeClosed Pre-purchase questions for Amelia   Updated November 6, 2022 at 9:52pm   2 Most recent comment from Miloš Jovanović:Hi, Freddy Thanks for reaching out to usYes, each employee can be connected/synchronized to a different Calendar,and you can also connect multiple employees to same Calendar, depending on what you n ...