Booking form does not display on mobile. I can see it on desktop but not on mobile.
Thank you very much for your support
Hello Balendu Goswami,
Thank you for reaching out to us.
We went on your site and on several devices we could see Amelia's booking form
As far as we can see everything works on every device and we do not see any issues.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Marko [email protected]
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Thank you for your reply. I can see also this same page on my mobile too but for example booking form on this page https://www.wiesbaden-ayurveda-massage.de/ganzkoerper-massage/
I don't see. Appointment Booking form is not showing in many other pages too. What you looked that is event.
I am attaching here screen shot from above URL from my mobile. This same URL showing booking form on Desktop but not on mobile.
Please have a look.
Attached files: Bild 2022-11-21 um 15.21.51.jpg
On this link that you have sent us there is no Amelia booking form showing even on the desktop
Can you please send us the screenshot of the page from the back where we can see the shortcode for this page?
Looking forward to your reply.
I am attching the screenshot from the desktop of the same URL. You can see Amelia form is loading properly but it doesnt display on mobile.
Thank you for your support
Attached files: Screenshot 2022-11-21 170024.jpg
On this link https://www.wiesbaden-ayurveda-massage.de/ganzkoerper-massage/ we can not see the booking form
You can probably see it o the desktop because you are logged in. On mobile most likely you are not as we are not and we can not see it.
The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
We wish you all the best.