We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Elisabeth Which are the conflicting Amelia user roles?Closed   Amelia   Updated November 8, 2022 at 8:14am   2 Most recent comment from Marko Davidović:Hello Elisabeth, Thank you for reaching out to us.All roles are conflicting because every role has different permission and they should not be mixed. Also if you do the test booking please do it from ... Emmanuel MeetMyPsy Whatsapp integrationClosed   Amelia   Updated November 9, 2022 at 9:47pm   7 Most recent comment from Stanislav Snagovskiy:Dear Emmanuel, Our developers isolated the bug, and they'll add it to their queue for fixing. Unfortunately, we don't have an ETA on when the fix will be available but keep an eye on our ch ... Josh Plaut NotificationsClosed   Amelia   Updated November 7, 2022 at 9:52pm   4 Most recent comment from Stanislav Snagovskiy:Dear Josh, You are welcome, Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on ... Vladimir Nikitin copy wpdataable between stiesClosed   wpDataTables   Updated November 7, 2022 at 9:47pm   2 Most recent comment from Miloš Jovanović:Hi, Vladimir Thanks for reaching out to us.When you are moving on live site from local or stage site (or vice-versa) we can suggest using Plugin Duplicator. We use it and it's working fine b ... Jake Hocker WPDataTables UpdateClosed   wpDataTables   Updated November 7, 2022 at 9:45pm   2 Most recent comment from Miloš Jovanović:Hi, Jake  Thanks for reaching out to us You should experience no issues in direct update like that. If you wish to be safe, maybe just first make sure with your hosting support,  have them check i ... Wendy Perelstein If any value (even zero) in "Vertical axis min value" or "Vertical axis max value" fields causes all data to disappear.Closed   wpDataTables   Updated November 7, 2022 at 9:16pm   8 Most recent comment from Miloš Jovanović:Hi, Mathias That is strange.For all other users, it works so far...We can inspect your site remotely and we should be able to debug the issue.Can you please open a new ticket,  and send us temporar ... Ambert van Unen Wrong date in eventsClosed   Amelia   Updated November 7, 2022 at 9:04pm   6 Most recent comment from Stanislav Snagovskiy:Dear Ambert,Thanks for the info,Please check the credentials provided, I can not log in to the backend:Look forward to your reply.Have a nice day! Adrian Reich Google Fonts using lokal - but Amelia loads anytime some from Google ServerClosed   Amelia   Updated November 7, 2022 at 6:01pm   2 Most recent comment from Uroš Jovanović:Hello Adrian,You can use another server by choosing Custom Font in Amelia/Customize section. You don't have to use Google Fonts. You can also download the font pack and load them on your server, ... Kelly Fidei pricing for eventsClosed   Amelia   Updated November 7, 2022 at 5:10pm   6 Most recent comment from Uroš Jovanović:Hello Kelly,Glad to be able to assist you.Please let me know if you have any other questions. Enato Ehimen Payment Gateway OptionsClosed Pre-purchase questions for Amelia   Updated November 7, 2022 at 2:55pm   2 Most recent comment from Uroš Jovanović:Hello Enato,Thank you for expressing interest in the Amelia plugin.In regards to the Paystack integration, you can leave a feature suggestion on the following page. In regards to the Razorpay paymen ... Franck Define the availability of servicesClosed Pre-purchase questions for Amelia   Updated November 7, 2022 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello Franck,Thank you for reaching out to us.For the purpose of a service is available only on a specific date, you can use the "Special days" function in Amelia, where you can set specific working ... Stephanie Di Bartolo Packages in Amelia ProClosed   Amelia   Updated November 7, 2022 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for reaching out to us.Unfortunately, the extras cannot be used when the service is inside of the package.Hope this helps you.Please let me know if you have any other questi ... Erez Coloumn width of simple tableClosed   wpDataTables   Updated November 8, 2022 at 4:49pm   7 Most recent comment from Miloš Jovanović:Hi, Erez   We got advised on this. You can add a CSS class directly in a cell of a table,  and then you can edit, for example, for cell number 1 : Some text 123 Then on the front end we would add ... Mark Stubbins SMS Messages not workingClosed   Amelia   Updated November 7, 2022 at 1:09pm   8 Most recent comment from Marko Davidović:Hello Traci (and Mark sorry if we have disturbed you), We do the ticket in order in which day come in. As soon as your ticket pop up my colleagues will respond to it. And as far as I can see in the s ... lynob web user roleClosed   Amelia   Updated November 7, 2022 at 1:03pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We do have the plan to include this feature in one of the future updates, but it is not possible at the moment.Please let me know if you have any other questions ...