We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Deborah Marlor Amelia Coupon Code not workingClosed   Amelia   Updated November 4, 2022 at 7:51am   2 Most recent comment from Marko Davidović:Hello Deborah, I'm afraid that we didn't quite get how the issue look exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?In the meantime go to financ ... Steve Setting up multiple payment optionsClosed Pre-purchase questions for Amelia   Updated November 4, 2022 at 7:44am   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for your interest in our product.Once you integrate WooCOmmerce with Amelia you can choose the payment method that you need. As for choosing a monthly or weekly payment plan, u ... Jason Uploading/Generating New Customer - Front end employee panelClosed   Amelia   Updated November 3, 2022 at 11:04pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jason, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. At the moment, employees can only book appointments with existing clients. I'll ki ... Valeria Gennari Custom field in calendar viewClosed   Amelia   Updated November 3, 2022 at 10:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Valeria, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Raymond McBroom use field value as labelClosed   Formidable Forms integration for wpDataTables   Updated November 3, 2022 at 3:04pm   2 Most recent comment from Miloš Jovanović:Hi, RaymondSorry for the delay-My apology, but I am not 100% sure if these are repeater fields or not.Can you confirm,  if these are repeater fields?If they are, I am sorry to disappoint  you, bu ... Raymond McBroom PreDefined DateClosed   wpDataTables   Updated November 3, 2022 at 2:59pm   2 Most recent comment from Miloš Jovanović:Hi , RaymondThanks for reaching out to usFor example, If you need a simple auto pre-populate for the column Date and Time, to be the current Date Time, we have this placeholder, that you can use as ... Jonas Höglund Translating Customer PanelClosed   Amelia   Updated November 3, 2022 at 2:08pm   4 Most recent comment from Uroš Jovanović:Hello Jonas,There should not be a conflict between these two conflicts. The customer panel will be included in the Amelia/Customize page, but as of now, that is not the case, thus the only option wou ... Suresh kumar Separate Users for particullar servicesClosed Pre-purchase questions for Amelia   Updated November 3, 2022 at 1:48pm   2 Most recent comment from Uroš Jovanović:Hello Suresh,Thank you for expressing interest in the Amelia plugin.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part ... Carles Para nosotros, muy importanteClosed   Amelia   Updated November 3, 2022 at 12:30pm   2 Most recent comment from Marko Davidović:Hello Carles, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Kevin Hamer Hide empty values in dropdownClosed   wpDataTables   Updated November 3, 2022 at 12:05pm   2 Most recent comment from Miloš Jovanović:Hi, KevinApology for the late reply-I can see what you mean,  and I just made a test.Sorry to disappoint you, but currently it is not possible to remove the blank/empty values that are being pulled ... Jim Getting startedClosed Pre-purchase questions for Amelia   Updated November 3, 2022 at 10:08am   2 Most recent comment from Uroš Jovanović:Hello Jim,Thank you for reaching out to us.The lite version of the plugin does not have the Employee page, but it rather has a "Provider" option on the Amelia/Settings page which serves as the only e ... BUSEYNE Karyne SERVICESClosed   Amelia   Updated November 3, 2022 at 9:07am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Please provide me a  new temporary WP-admin (new administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Dennis M Jeffers Event Tickets PlaceholderClosed   Amelia   Updated November 3, 2022 at 8:28am   4 Most recent comment from Marko Davidović:Hello Dennis,Did you create tickets with custom pricing like thisTicket info is only sent when you create ticket, this info is not sent with the regular booking of the event without a ticket. Once you ... Anthony So Embed Appointment LinkClosed   Amelia   Updated November 3, 2022 at 7:38am   2 Most recent comment from Marko Davidović:Hello Anthony, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia work in a way where you need to put Amelia's shortcode to the page that yo ... Aryeh Frankel Builder IntegrationClosed Pre-purchase questions for Amelia   Updated November 3, 2022 at 7:27am   4 Most recent comment from Marko Davidović:Hello Aryeh Frankel,Not exactly, since Amelia is a booking plugin appointment must be made. So when you create an event the Maximum allowed spots must be at least one so one person can book that.We w ...