As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

IC Concept URGENT - Booking not visibleClosed   Amelia   Updated November 17, 2022 at 1:35pm   7 Most recent comment from Uroš Jovanović:Hello,Thank you for the update.This happens very rarely and it could be caused by an update, but since it has been changed in the database now, it won't happen again in the future.Please let me k ... Mat CHangelogClosed   Amelia   Updated November 17, 2022 at 1:33pm   4 Most recent comment from Marko Davidović:Hello again Mat,We release the change log manually, and depending on whether the documentation is 100% ready for the update, it can be released within 24 hours. We try to make it happen at the same ti ... Nathan Wilson Limiting who can book by WordPress user roleClosed   Amelia   Updated November 17, 2022 at 1:17pm   2 Most recent comment from Marko Davidović:Hello Nathan, Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in ... Jason Navigation bar login/logoutClosed   Amelia   Updated November 17, 2022 at 1:01pm   6 Most recent comment from Uroš Jovanović:Hello Jason,It can be implemented from our end but it could take months before it is implemented as there are plenty of things that are already being implemented. I will forward the suggestion to our ... Yamato PHP warning message on Posts pageClosed   Amelia   Updated November 22, 2022 at 9:51am   3 Most recent comment from Marko Davidović:Hello Yamato,We just got the feedback from our colleagues and they have told us that this should be fixed in of the future updates. It is not critical one as you sad and this will be fixed.If you have ... Mariela OutlookClosed Pre-purchase questions for Amelia   Updated November 17, 2022 at 10:15am   4 Most recent comment from Uroš Jovanović:Hello Mariela,Here is a video on how to integrate Amelia with Outlook.Please let me know if you have any other questions. Jason Making Phone Number field a requirementClosed   Amelia   Updated November 17, 2022 at 10:05am   5 Most recent comment from Uroš Jovanović:Hello Jason,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Christian Amelia UpgradeClosed   Amelia   Updated November 17, 2022 at 9:08am   4 Most recent comment from Marko Davidović:Hello Christian,No, it doesn't work that way. The first year where you used the license was valid for the first year of use, and it cannot be included in the new price for a lifetime license. If ... Sigi Leitner Export Event-ListClosed   Amelia   Updated November 17, 2022 at 7:30am   2 Most recent comment from Marko Davidović:Hello Christoph, Thank you for reaching out to us. Yes, this is possible, but only for events that are already booked. If you do not have any booking then you do not have any data to export. I'll ... Philip Service Specific DaysClosed   Amelia   Updated November 17, 2022 at 7:11am   4 Most recent comment from Marko Davidović:Hello Philip, We are sorry to hear that. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a r ... Xavier Participant detailsClosed   Amelia   Updated November 16, 2022 at 9:47pm   2 Most recent comment from Stanislav Snagovskiy:Hello Xavier, Thank you for reaching out to us. For that purpose, you can use the custom fields feature in Amelia. Please note that the custom fields are connected to the appointments/events, rathe ... Bérangère Problem event mobileClosed   Amelia   Updated November 16, 2022 at 9:35pm   6 Most recent comment from Stanislav Snagovskiy:Dear Bérangère,Thank you,I changed the theme to the one "Twenty Twenty-Two" and the events started working, so this is a conflict between your theme and Amelia, please contact your site developer a ... Promsy Célia Notification emailClosed   Amelia   Updated November 16, 2022 at 7:50pm   4 Most recent comment from Miloš Jovanović:Hi, Promsy  You're welcome, i am happy to help. - In regards to having customers able to reschedule their appointments, 1.   If you want them to have access to WP back-end ( optional),  you ... Outpeak SL Delete “1 person” in booking summaryClosed   Amelia   Updated November 16, 2022 at 6:46pm   20 Most recent comment from Miloš Jovanović:Hi, Sandra  I am delighted to hear that this has been resolved.  Thank you for letting us know.  Anything else that we could assist with, please don't hesitate to create new tickets. -  Sorr ... Kelly Fidei Event fieldsClosed   Amelia   Updated November 16, 2022 at 6:10pm   4 Most recent comment from Miloš Jovanović:Hi, KellySorry for the delay1. Regarding removing phone and last name fields,from the Event forms,we can see that someone has already disabled it in the Amelia Customize settings,  for Events List.Wh ...