We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sushil Kedia Appsumo Deal terms not being fulfilledClosed   wpDataTables   Updated April 10, 2023 at 6:21pm   2 Most recent comment from Miloš Jovanović:Hi, Sushil.All the AppSumo deals we had,  none of them include any add-ons,it is just the licence for our main plugin, wpDataTables, and it has multiple tiers, depending on how many AppSumo codes yo ... James Exton Editing tabClosed   wpDataTables   Updated April 10, 2023 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi, James.Can you tell me what type of Table are you working with for this use-case?You can see more details explained on this documentation, about how to make Editable Tables.As pointed out there, t ... Elias Vilela Junior Erro após atulaização da v. 6.0 para v.6.2.1a v6Closed   Amelia   Updated April 10, 2023 at 1:36pm   7 Most recent comment from Uroš Jovanović:Hello Elias,Thank you for the update on this.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins ... Mirko Using external EmailClosed   Amelia   Updated April 10, 2023 at 1:07pm   6 Most recent comment from Uroš Jovanović:Hello Mirko,Glad to hear that.Please let me know if you have any other questions. Natascha Vantuykom zoom and google meet integrationsClosed   Amelia   Updated April 10, 2023 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello Natascha,Thank you for reaching out to us.In regards to your first question, unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature ... Suresh Rathore Update failedClosed   Master-Detail Tables for wpDataTables   Updated April 10, 2023 at 12:49pm   4 Most recent comment from Miloš Jovanović:Hi, Suresh.Thank you for this update.Yes, this issue is a bit strange, how it happens on this installation on your site;I wish i could tell you exactly what happened, but sadly with this kind of int ... Markus Payment OptionsClosed   Amelia   Updated April 10, 2023 at 11:50am   10 Most recent comment from Uroš Jovanović:Hello Markus,Thank you for the update on this.Would you be able to provide me with a staging site?Looking forward to your reply. Henning Group BookingsClosed   Amelia   Updated April 10, 2023 at 11:50am   6 Most recent comment from Uroš Jovanović:Hello Henning,The option should be enabled for your purposes.Please let me know if you have any other questions. Ryan Stark Not showing a category to select fromClosed   Amelia   Updated April 10, 2023 at 11:27am   2 Most recent comment from Uroš Jovanović:Hello Ryan,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Sandhya coyle linkiing to my websiteClosed   Amelia   Updated April 10, 2023 at 10:05am   2 Most recent comment from Marko Davidović:Hello Sandhya, Thank you for purchasing our product, and for reaching out to us. You need to log in to our store and there you will see the option my licenses and in there you can find manage domain ... Henning Employee PanelClosed   Amelia   Updated April 10, 2023 at 10:00am   2 Most recent comment from Marko Davidović:Hello Henning, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Employees can book the appointments not packages at this time. I'll kindly ask y ... SANNE Amelia update installationClosed   Amelia   Updated April 10, 2023 at 9:55am   2 Most recent comment from Marko Davidović:Hello SANNE, Thank you for reaching out to us.1. No you do not need to delete anything since this will delete your data.You can download Amelia from your profile in our store.  We are sending you a ... andrew forbang Wordpress sending Email to clientClosed   Amelia   Updated April 10, 2023 at 9:43am   2 Most recent comment from Marko Davidović:Hello andrew, Thank you for reaching out to us.That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that yo ... Alexander Wordpress Logged In UserClosed   Amelia   Updated April 10, 2023 at 9:11am   4 Most recent comment from Marko Davidović:Hello Alexander,Unfortunately, currently, this feature is not built-in in Amelia. There is no way to know who made a booking I'm afraid. Not sure if this is possible to implement but I'll k ... Dror Bekerman Showing event timeClosed   Amelia   Updated April 10, 2023 at 8:42am   4 Most recent comment from Marko Davidović:Hello Dror,Unfortunately, currently, both of these features is not built-in in Amelia. BUt you can choose the Default phone country code and that code will show and then there will be no need for you ...