I have implemented a Step by step form 2.0. The dropdown-menu for choosing services seems to be have a display issue. We experience this issue both on desktop and on mobile.
One click on the "service"-field will briefly show the dropdown before it disappears. If you then mouseover below, the dropdown will show again, but cropped so you cannot really choose a service.
This is negatively impacting the user experience and makes the form not usable for us.
Please provide known bug fixes for this issue.
The Amelia version installed is up to date and was installed right after purchase with the downloaded zip.
Thank you for clearing that up and for your patience.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Hi there,
I have implemented a Step by step form 2.0. The dropdown-menu for choosing services seems to be have a display issue. We experience this issue both on desktop and on mobile.
One click on the "service"-field will briefly show the dropdown before it disappears. If you then mouseover below, the dropdown will show again, but cropped so you cannot really choose a service.
This is negatively impacting the user experience and makes the form not usable for us.
Please provide known bug fixes for this issue.
The Amelia version installed is up to date and was installed right after purchase with the downloaded zip.
Regards,
Pascal Wu
Hello Pascal,
Thank you for reaching out to us.
Can you please provide me with the screen recording of the issue that you are dealing with?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
This is a screenrecording of the issue.
Attached files: Screen Recording 2023-04-27 at 12.05.28.mp4
Hello Pascal,
Thank you for clearing that up and for your patience.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables