We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Luis Miguel Cancel appointmentClosed Pre-purchase questions for Amelia   Updated May 18, 2023 at 12:20pm   2 Most recent comment from Marko Davidović:Hello Luis, Thank you for reaching out to us.I'm afraid, at the moment there's no feature for refunding Customers in Amelia.Therefore, refunds should proceed manually through the payment sys ... Michael Rothausen TranslationClosed   Amelia   Updated May 18, 2023 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Yes, Amelia is multilingual and it can be shown in different languages.On the backend if Amelia is set to German it will be translated to German, and if ... Gernot Rominger QR Code genaeraotrClosed   Master-Detail Tables for wpDataTables   Updated May 18, 2023 at 12:14pm   2 Most recent comment from Miloš Jovanović:Hi, Gernot.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Francesca Kendall Employee PanelClosed   Amelia   Updated May 18, 2023 at 12:04pm   8 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching back out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the insi ... Glenn Booking two employees for same sessionClosed   Amelia   Updated May 18, 2023 at 11:34am   2 Most recent comment from Marko Davidović:Hello Glenn, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.At the moment, there is no built-in feature in Amelia that would allow assigning two Empl ... LeAnne Schilling Merchant ProcessingClosed Pre-purchase questions for Amelia   Updated May 18, 2023 at 11:20am   2 Most recent comment from Marko Davidović:Hello LeAnne, Thank you for reaching out to us.Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce and Razo ... ALAN Cambia colorClosed   Amelia   Updated May 18, 2023 at 11:15am   2 Most recent comment from Marko Davidović:Hello ALAN, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia at this time. This should be available when we release new customer and employee panel boo ... ALAN Ocultar camposClosed   Amelia   Updated May 18, 2023 at 11:13am   2 Most recent comment from Marko Davidović:Hello ALAN, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Maximiliano Amelia Event Form Freezing/crashingClosed   Amelia   Updated May 18, 2023 at 11:12am   2 Most recent comment from Marko Davidović:Hello Maximiliano, Thank you for reaching out to us.We went on your site and we can not replicate this issueAs far as we can see everything is working fine.If you have any more questions please open a ... Siniša Šinjori Multidays bookingClosed   Amelia   Updated May 18, 2023 at 10:58am   2 Most recent comment from Marko Davidović:Hello Siniša, Thank you for reaching out to us.We are not sure how your business will look exactly but the only way to achieve multiday bookings is with events. Please take a look at our event featu ... Mel Locations v BookingsClosed Pre-purchase questions for Amelia   Updated May 18, 2023 at 10:55am   2 Most recent comment from Marko Davidović:Hello Mel, Thank you for your interest in our product.You can achieve this with Amelia but in this case if you want to offer 2 services at the same time you need to create 2 employees. If you have 1 e ... Ian PackagesClosed   Amelia   Updated May 18, 2023 at 10:48am   13 Most recent comment from Marko Davidović:Hello Ian,Of course, and thank you for your feedback and if you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best ... Anne-Camille Monet Amelia not more working after 6.2.3 updateClosed   Amelia   Updated May 18, 2023 at 10:41am   27 Most recent comment from Marko Davidović:Hello Anne-Camille, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all th ... Deyril Support Can't download plugin fileClosed   Amelia   Updated May 18, 2023 at 10:40am   2 Most recent comment from Marko Davidović:Hello Deyril, Thank you for reaching out to us. We have checked this and we can see the new downloads from our store. You can download it from your profile in our store on this link TMS Store. Hope t ... Angela Event placeholders in Email NotificationsClosed   Amelia   Updated May 18, 2023 at 10:39am   4 Most recent comment from Marko Davidović:Hello Angela, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ...