As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Alejandro LA INTEGRACION DE GOOGLE CALENDAR NO FUNCIONAClosed   Amelia   Updated May 31, 2023 at 3:02pm   4 Most recent comment from Aleksandar Vuković:Hello Alejandro.Thank you for letting me know the issue was fixed.Please feel free to reach out to us if you have any further questions or concerns! Oliver Twynham Table LinkingClosed Pre-purchase questions for wpDataTables   Updated May 31, 2023 at 3:00pm   4 Most recent comment from Miloš Jovanović:Hi, Oliver.Yes, you can have all these tables as SQL Tables in your database, and they will be editable by our plugin,as long as you follow what we noted before, for the limitations on Editing.So, if ... Jakub RefundClosed   Amelia   Updated May 31, 2023 at 2:52pm   2 Most recent comment from Aleksandar Vuković:Hello Jakub.Once you submit a refund request, it takes 5 - 7 business days for the refund to go through.If you haven't received it already, you'll receive it soon. modimple Recurring AppointmentClosed Pre-purchase questions for Amelia   Updated May 31, 2023 at 2:45pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.WIth the recurring appointment option, you can choose to either pay for all of the appointments at once, or pay only the first, and the rest of the appointments ... Adam Henderson Cancel Event IssueClosed   Amelia   Updated May 31, 2023 at 1:53pm   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.At the moment, this is how it works as only the admin user can cancel an event in Amelia.You can suggest that feature on the following link: https://featu ... rhonda getting paid through AmeliaClosed   Amelia   Updated May 31, 2023 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Rhonda,Thank you for reaching out to us.Amelia does not have the ability to collect money as that is done directly through the selected payment method (Stripe, PayPal..), meaning that the money ... Alican Step Booking Not WorkClosed   Amelia   Updated May 31, 2023 at 1:11pm   8 Most recent comment from Uroš Jovanović:Hello Alican,Thank you for your patience.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Se ... Mike and Stephie Adding toClosed   Master-Detail Tables for wpDataTables   Updated May 31, 2023 at 12:38pm   4 Most recent comment from Miloš Jovanović:Hi, Mike and Stephie.Thank you very much for understanding, once again apologies for the delayed between the replies.Can you tell me is this use-case different from the one we covered on your other ti ... Louisa Morgan Prices not updating properlyClosed   Amelia   Updated May 31, 2023 at 9:58am   19 Most recent comment from Uroš Jovanović:Hello Louisa,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Damian (URGENT) Stripe + Paypal Payment Doesn't WorkClosed   Amelia   Updated May 31, 2023 at 7:41am   2 Most recent comment from Aleksandar Vuković:Hello Damian.I can't check out what the error is since you're using live payments, but please check out the video attached to my response, so you can try.Basically, when you get to the paym ... Franziska changing date formatClosed   Amelia   Updated May 31, 2023 at 7:20am   6 Most recent comment from Aleksandar Vuković:Hi again Franziska.The format will most likely follow the WordPress General settings, as all other date/time formats in Amelia.We publish all updates and improvements in our changelog, so you can ke ... Julia Google calendar integrationClosed   Amelia   Updated May 31, 2023 at 7:19am   2 Most recent comment from Aleksandar Vuković:Hello Julia.I'm sorry to disappoint you, but unfortunately, something like this is not possible.There are no statuses in Google Calendar, only types of events (Free, Busy). The events need to be ... Christian WeekClosed   Amelia   Updated May 31, 2023 at 7:04am   2 Most recent comment from Aleksandar Vuković:Hello Christian.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Please feel free to search through our feature suggestion page, https://features.wpamelia. ... Paul Kim No SMS message problemClosed   Amelia   Updated May 30, 2023 at 8:28pm   37 Most recent comment from Aleksandar Vuković:Thank you for your feedback, Paul.I'm glad to hear the issue seems to be resolved.Please feel free to reach out to us if you have any further questions or concerns! Rene voucher can not be madeClosed   Amelia   Updated May 30, 2023 at 7:27pm   8 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Rene, thanks for confirming everything is working now.Please feel free to reach out to us if you have any further questions or concerns!