We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Prateek Biyani Notifications not automatically sendingClosed   Amelia   Updated May 18, 2023 at 10:20am   41 Most recent comment from Aleksandar Vuković:Thank you very much for sharing this with me, Prateek.I created a saved response for our team, so in case someone reaches out to us with a similar issue we'll know what to do! Felix Google MeetClosed   Amelia   Updated May 18, 2023 at 10:15am   6 Most recent comment from Aleksandar Vuković:Thanks for your feedback, Felix.I will forward it to our developers, and I hope they'll be able to incorporate a customizable button, or at least a customizable hyperlink for Google Meet URLs i ... Fernando Help with booking serviceClosed   Amelia   Updated May 18, 2023 at 9:36am   3 Most recent comment from Marko Davidović:Hello LeAnne, Thank you for reaching out to us.Yes, we do and we reply to tickets in the order in which they came. Our work hours are 09-17 CET. Unfortunately, the plugin cannot be used for multi-day ... Shantanu Baviskar Appointment not getting automatically added in Customer's Google/Apple CalendarClosed   Amelia   Updated May 18, 2023 at 6:44am   4 Most recent comment from Marko Davidović:Hello Shantanu,No, this doesn't work in that way and we can not influence this. That is not our product and we can not change the way how they work.If you have any more questions please open a ne ... unicorn bug service price updateClosed   Amelia   Updated May 18, 2023 at 6:40am   5 Most recent comment from Marko Davidović:Hello Franciska,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Richard Huszar Backend and frontend not workingClosed   Amelia   Updated May 18, 2023 at 6:12am   4 Most recent comment from Marko Davidović:Hello again RichardMy college has already responded to your ticket and you will continue on resolving this issue with him on that ticket. And we will close this one.If you have any more questions ple ... Trung Nguyen Trial pluginClosed Pre-purchase questions for wpDataTables   Updated May 17, 2023 at 4:50pm   2 Most recent comment from Miloš Jovanović:Hi, Trung.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Miko Lee Integer and Float not showing correctlyClosed   wpDataTables   Updated May 17, 2023 at 4:40pm   3 Most recent comment from Miloš Jovanović:Hi, Miko Lee.And i just forgot to add, that is for the Number Format, but if you also need only one decimal point,you can change the number of decimals in the main plugin settings as well.Let us know ... unicorn Appointment Time inside Amelia fixClosed   Amelia   Updated May 17, 2023 at 4:20pm   2 Most recent comment from Uroš Jovanović:Hello Franciska,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inhe ... unicorn How to get client's address, for mobile massageClosed   Amelia   Updated May 17, 2023 at 2:31pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For that purpose, you can add the "Address" custom field to the front-end on the Amelia/Custom fields page.Please let me know if you have any other questions. Polaris Media GmbH Question about Custom Fields & Input StorageClosed   Amelia   Updated May 17, 2023 at 1:34pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for your suggestion and feedback.Please let me know if you have any other questions. Angela Event Placeholders in NotificationClosed   Amelia   Updated May 17, 2023 at 1:01pm   2 Most recent comment from Marko Davidović:Hello again Angela,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3372041/For future reference, please don't ... Wolf Ferrari HELP PLEASE!!Closed   Amelia   Updated May 17, 2023 at 12:50pm   3 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.1. Customers can reschedule or cancel appointments on the customer panel.2. Can you please log into the TMS Store with the email you used to purchase the Ameli ... Fabricio Piloto Column Header update only after savingClosed   wpDataTables   Updated May 17, 2023 at 10:55am   3 Most recent comment from Miloš Jovanović:Hi, Fabricio.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Kelly Emails not being sentClosed   Amelia   Updated May 17, 2023 at 7:11am   2 Most recent comment from Marko Davidović:Hello Kelly, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ...