We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jon Siswick-Clark FiltersClosed   wpDataTables   Updated May 22, 2023 at 10:50am   9 Most recent comment from Miloš Jovanović:Hi, Jon.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.We see there is a n ... Nicolas Hospice Email - Service and extra PriceClosed   Amelia   Updated May 22, 2023 at 10:39am   2 Most recent comment from Uroš Jovanović:Jello Nicolas,Thank you for reaching out to us.1. For this purpose, you can use the following placeholder: %appointment_price%.2. For this purpose, I would suggest that you use the payment link featu ... CARLOS ATRISTAIN Request for Assistance - Bulk Deletion of Recurring ReservationsClosed   Amelia   Updated May 22, 2023 at 10:26am   8 Most recent comment from Uroš Jovanović:Hello Carlos,Thank you for clearing that up.I will have this passed to the developers and hope that it will be resolved in the near future.Thank you for your patience. Hugues Martin Min and Max input valuesClosed   wpDataTables   Updated May 22, 2023 at 9:50am   2 Most recent comment from Miloš Jovanović:Hi, Hugues.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Walter Adding Taxes and new payment methodClosed Pre-purchase questions for Amelia   Updated May 22, 2023 at 9:40am   2 Most recent comment from Marko Davidović:Hello Walter, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.But we plan to add a tax feature this year possibly in the next few months. U ... Mark Strozier Bus Schedule TablesClosed Pre-purchase questions for wpDataTables   Updated May 22, 2023 at 9:27am   2 Most recent comment from Miloš Jovanović:Hi, Mark.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... CADART Amelia featureClosed   Amelia   Updated May 22, 2023 at 9:19am   6 Most recent comment from Marko Davidović:Hello Damien,We try to help as best as we can. But some features are not available at this time.If you have any more questions please open a new separate ticket for each question and we will gladly h ... Dora Chaabani SurveyClosed   Amelia   Updated May 22, 2023 at 9:00am   2 Most recent comment from Marko Davidović:Hello Dora, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Floss knight Booking and Payment systemClosed Pre-purchase questions for Amelia   Updated May 22, 2023 at 8:13am   2 Most recent comment from Marko Davidović:Hello again,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3373106/ For future reference, please don't open ... Soubhi Abla Recurring appointment from PackageClosed   Amelia   Updated May 22, 2023 at 7:39am   2 Most recent comment from Marko Davidović:Hello Soubhi Abla, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Recurring appointments and packages are separate features and they work in differe ... Daniel McNamara Selecting a filter via buttonClosed Pre-purchase questions for Amelia   Updated May 22, 2023 at 7:16am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that t ... Rosa Metra Coupon not createdClosed   Amelia   Updated May 22, 2023 at 7:10am   3 Most recent comment from Marko Davidović:Hello Rosa and DesignBurst, Thank you for reaching out to us.We can not replicate the issue on our end so please can each of you send us the admin credentials so that we can take a closer look of the ... David Fravigar Booking VR GamesClosed Pre-purchase questions for Amelia   Updated May 22, 2023 at 6:05am   2 Most recent comment from Marko Davidović:Hello David, Thank you for your interest in our product.Each plugin function differently. In Amelia, you first must choose the service then the time and date and then you can pay. Also, you can bring ... cristian anual subscriptionClosed Pre-purchase questions for wpDataTables   Updated May 19, 2023 at 8:10pm   2 Most recent comment from Miloš Jovanović:Hi, cristian.Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store. If you unsubscribe, you will not be charged on the next r ... Dave Smoother lines and plotting empty valuesClosed   wpDataTables   Updated May 19, 2023 at 5:43pm   17 Most recent comment from Miloš Jovanović:Hi, Petr.Could you please open a new ticket from your account,then we can ask you for WP-Admin remote access, if thats'OK,  so we can inspect how you added this on your site and why it is not w ...