What happens when the appointment has been canceled after payment has been made?
Suppose the client has booked an appointment through the website by making a payment, then he wants to cancel it, or the company wants to cancel it. Will the client who made the payment for the appointment get a refund?
Amelia doesn't yet have the auto-refund functionality. Our developers are working on it and it should be included in the near future, but I don't have an ETA on that yet.
At this time, you'd need to locate the transaction in your payment engine's portal and manually issue a refund.
Hi there,
What happens when the appointment has been canceled after payment has been made?
Suppose the client has booked an appointment through the website by making a payment, then he wants to cancel it, or the company wants to cancel it. Will the client who made the payment for the appointment get a refund?
Thanks
Hello Mayank.
Thank you for reaching out to us.
Amelia doesn't yet have the auto-refund functionality. Our developers are working on it and it should be included in the near future, but I don't have an ETA on that yet.
At this time, you'd need to locate the transaction in your payment engine's portal and manually issue a refund.
Kind Regards,
Aleksandar Vuković
[email protected]
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