We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

paolo AppointmentsClosed   Amelia   Updated May 23, 2023 at 9:20am   7 Most recent comment from Marko Davidović:Hello paolo,We covered this also please check your capacity for service and what is the capacity set for that employee in edit employee assigned services.We ask because if the minimum capacity is set ... Julien Piekarek CHARGEMENTClosed   Amelia   Updated May 23, 2023 at 9:11am   2 Most recent comment from Marko Davidović:Hello again Julien, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3375811/ And you will continue resolving thi ... Julien Piekarek CHARGEMENTClosed   Amelia   Updated May 23, 2023 at 9:11am   2 Most recent comment from Marko Davidović:Hello again Julien,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3375811/And you will continue resolving this is ... Julien Piekarek CHARGEMENTClosed   Amelia   Updated May 23, 2023 at 9:06am   2 Most recent comment from Marko Davidović:Hello Julien, Thank you for reaching out to us.Can you please explain to us in a little more detail what the error is and can you send also a couple of screenshots of the issue?Looking forward to your ... Philipp Herrmann Error occurring in combination with BuddyBoss ProClosed   Amelia   Updated May 23, 2023 at 9:04am   2 Most recent comment from Marko Davidović:Hello Philipp, Thank you for reaching out to us.At the moment we have a conflict with them you need to revert for the time being to 2.3.2 version and then purge the cache and Amelia will work properly ... Maja Moritz difference between appointments and eventsClosed   Amelia   Updated May 23, 2023 at 8:47am   2 Most recent comment from Marko Davidović:Hello Maja, Thank you for reaching out to us.Events can be used for various occasions, from basic one or multiple days traveling tours, scheduling conferences to set up group training or classes that ... Esther Cornils [ameliacatalog] dispaly optionsClosed   Amelia   Updated May 23, 2023 at 7:47am   11 Most recent comment from Marko Davidović:Hello Esther, No worries it will be released after a few days. And once again we thank you for the review and we are sending you a new coupon E9217BAB as a small token of our appreciation.We wish you ... Mikki Storey add multiple events to basket / cartClosed   Amelia   Updated May 23, 2023 at 7:41am   4 Most recent comment from Marko Davidović:Hello Mikki,It is possible that something is changed on their end and if this workaround doesn't work anymore then this is not possible at this time. We are working on a cart feature and this opt ... Becca Tables Spinning on Save / Tables Not as Expected on Front EndClosed   wpDataTables   Updated May 22, 2023 at 7:19pm   21 Most recent comment from Miloš Jovanović:Hi, Griet De Groote.Apology for the waiting time on the reply, you made the ticket during the weekend so it took us some time to go through other tickets.We only work on weekdays.We responded to your ... Isabel Passing URL parameter to VAR1Closed   wpDataTables   Updated May 22, 2023 at 7:14pm   2 Most recent comment from Miloš Jovanović:Hi, Isabel. Sorry for the delayed reply. - Could you show us more details in which way did you configure the URL parameter?If you can show us any screenshots or a Video additionally.Just make sure to ... Elly SOUGH Details about the clientClosed   Amelia   Updated May 22, 2023 at 6:52pm   30 Most recent comment from Miloš Jovanović:Hi, Elly. Sorry for the delayed replies. - I read the other ticket, and i see it is a tricky issue. Unfortunately, it can sometimes be difficult to reproduce an issue like that. As you see, when our ... Waitastart Link Formula ColumnClosed   wpDataTables   Updated May 22, 2023 at 5:53pm   2 Most recent comment from Miloš Jovanović:Hi, Waitastart.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... Peter Treier WPCharts with SQL Query as DatasourceClosed   wpDataTables   Updated May 22, 2023 at 4:24pm   8 Most recent comment from Miloš Jovanović:Hi, Peter.You're welcome. I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist ... Sebastian No option for 5hr or 7hrs?Closed   Amelia   Updated May 22, 2023 at 3:50pm   2 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching out to us.That is how it was designed as there was no need to add those options as well. You can suggest that feature on the following link: https://features.w ... claudia Whatsapp notifications do not workClosed   Amelia   Updated May 22, 2023 at 2:54pm   20 Most recent comment from Uroš Jovanović:Hello Claudia,Glad to hear that the issue has been resolved.Please let me know if you have any other questions.