We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ian DiscountingClosed   Amelia   Updated May 16, 2023 at 6:00am   9 Most recent comment from Marko Davidović:Hello Ian,We are glad to hear that and If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Have a nice day ... Raphael Multi-Date Event (no Series)Closed Pre-purchase questions for Amelia   Updated May 16, 2023 at 5:54am   2 Most recent comment from Marko Davidović:Hello Raphael, Thank you for your interest in our product.In that case, you will need to create several same events with different dates separately.  If you already have our licenses, please write to ... E Separate DB Connection - PostgresqlClosed   wpDataTables   Updated May 15, 2023 at 9:18pm   3 Most recent comment from Miloš Jovanović:Hi, E.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Philipp Apply coupon in manually created appointments (back-end)Closed   Amelia   Updated May 15, 2023 at 7:59pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Philipp.Please feel free to reach out to us if you have any further questions or concerns! Thomas Aichinger Gliederung mit Unterpunkten abbildenClosed   Amelia   Updated May 15, 2023 at 2:23pm   4 Most recent comment from Uroš Jovanović:Hello Thomas,I will have this ticket closed.Please let me know if you have any other questions. Thomas Aichinger T31 - apple calendar - how to use it with AmeliaClosed   Amelia   Updated May 15, 2023 at 1:58pm   4 Most recent comment from Uroš Jovanović:Hello Thomas,Glad to be able to assist you.Please let me know if you have any other questions. Polaris Media GmbH Question about booking different customers on same timeslotClosed   Amelia   Updated May 15, 2023 at 1:36pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Meda Haruka There is a problem with the calendar on the dashboard.Closed   Amelia   Updated May 15, 2023 at 1:22pm   5 Most recent comment from Uroš Jovanović:hello Meda,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you p ... Peter Vox Changing weekly view calendar timesClosed   Amelia   Updated May 15, 2023 at 1:06pm   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.For that purpose, you will have to disable the "Allow admin to book appointment at any time" option on the Amelia/Settings/Roles settings/Admin page.Hope ... Monika upgradeClosed   Amelia   Updated May 15, 2023 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Monika,Thank you for reaching out to us.Can you please try it out now and let me know if it works or not?Looking forward to your reply. Jason performanceClosed Pre-purchase questions for Amelia   Updated May 15, 2023 at 11:55am   11 Most recent comment from Marko Davidović:Hello Jason,This is the Lite version that has limited option. The 6.2.3 version and that is a full paid license. And you can not download for free and test it out. We do not offer a free trial for a f ... Christian Google Calendar integration broken - fix ASAP!!Closed   Amelia   Updated May 15, 2023 at 11:50am   2 Most recent comment from Uroš Jovanović:Hello Christian,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Snezhana Batova Coupons not workingClosed   Amelia   Updated May 15, 2023 at 11:45am   2 Most recent comment from Uroš Jovanović:Hello Snezhana,Thank you for reaching out to us.Can you please provide me with the screen recording of the issue that you are dealing with?Looking forward to your reply. Robin Can't create custom fieldsClosed   Amelia   Updated May 15, 2023 at 11:45am   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Joas Schurer Payment link via WooCommerce (with Mollie)?Closed   Amelia   Updated May 15, 2023 at 10:50am   4 Most recent comment from Marko Davidović:Hello Joas, Thank you for reaching out to us.You should be able to set this up up with metadata. In Amelia/setting/payments you have the option to Set MetaData and Description Just enter the placeho ...