We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tom Gift card optionClosed   Amelia   Updated May 19, 2023 at 7:53am   2 Most recent comment from Uroš Jovanović:Hello Tom,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Eduardo Condes appointments one hour beforeClosed   Amelia   Updated May 19, 2023 at 7:37am   23 Most recent comment from Uroš Jovanović:Hello Eduardo,Thank you for reaching back out to us.We have noted this issue and passed to our developers.We hope that this will be resolved soon.Thank you for your patience. Christopher Straley Feature requestClosed   Amelia   Updated May 19, 2023 at 7:20am   2 Most recent comment from Uroš Jovanović:Hello Christopher,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Pam Mitchell index does not exist (it does)Closed   wpDataTables   Updated May 18, 2023 at 7:58pm   31 Most recent comment from Miloš Jovanović:Hi, Pam.You're welcome, i am happy to help. Please don't hesitate to create new tickets for anything else we could assist with. Have a great day! Luis Notifications not sendingClosed   Amelia   Updated May 18, 2023 at 6:17pm   10 Most recent comment from Uroš Jovanović:Prateek, thank you for sharing that.Let's see if it this helps Luis. Sumit Jain WP data tables storageClosed Pre-purchase questions for wpDataTables   Updated May 18, 2023 at 6:08pm   2 Most recent comment from Miloš Jovanović:Hi, Sumit Jain.Sorry for a late reply.Thank you for showing interest in our plugin.-In terms of where our plugin stores the data from tables, this depends on what type of dataTables you would make.Al ... Alan Block Bypassing wpDataTable's SQL query generator and passing queries to PHPMyAdminClosed   wpDataTables   Updated May 18, 2023 at 5:01pm   2 Most recent comment from Miloš Jovanović:Hi, Alan. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3372005/ For future reference, please don't open ... TonyF Displaying line breaks in text cellsClosed   wpDataTables   Updated May 18, 2023 at 4:52pm   6 Most recent comment from Miloš Jovanović:Hi, Tony.Thank you for passing these details to us.We will pass this to our developers as i hope it might help them to work on future improvements.-I understand where you're coming from, and i ... Jenna Klinner Accessibility FeedbackClosed   wpDataTables   Updated May 18, 2023 at 4:41pm   2 Most recent comment from Miloš Jovanović:Hi, Jenna.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Daniela Upgrade troublesClosed   Amelia   Updated May 18, 2023 at 4:15pm   13 Most recent comment from Uroš Jovanović:Hello Daniela,Glad to hear that.Please let me know if you have any other questions. Mehran How to make slotes without time defineClosed   Amelia   Updated May 18, 2023 at 3:14pm   8 Most recent comment from Uroš Jovanović:Hello Mehran,Thank you for the credentials.Can you please update the plugin to the latest version (6.3), test it out, and let me know if it works or not? Looking forward to your reply. Promsy Célia Price when one more person is addedClosed   Amelia   Updated May 18, 2023 at 2:20pm   4 Most recent comment from Uroš Jovanović:Hello,The only option at the moment would be to add a service extra and name it "Additiona person" for example and the customers will be able to choose that extra.Hope this helps you.PLease let me kno ... Asterios Export-ImportClosed   Amelia   Updated May 18, 2023 at 2:13pm   4 Most recent comment from Uroš Jovanović:Hello Asterios,Yes, we have a plan to implement this in the future, but there is no ETA on this.Please let me know if you have any other questions. Mark Btesh Amelia employee panel not workingClosed Pre-purchase questions for Amelia   Updated May 18, 2023 at 2:10pm   9 Most recent comment from Uroš Jovanović:Hello Mark,At the moment, the employee panel is not available on the lite version of the Amelia plugin.Hope this helps you.Please let me know if you have any other questions. Alexander Changelog email phonenumberClosed   Amelia   Updated May 18, 2023 at 12:35pm   2 Most recent comment from Uroš Jovanović:Hello Alexander, Thank you for reaching out to us. Please check the following video to see this new option on the Amelia/Customize page. Let me know if you have any other questions.