We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Felipe Support?Closed   Amelia   Updated May 17, 2023 at 6:59am   4 Most recent comment from Marko Davidović:Hello Felipe and Richard,I have checked and Felipe got an answer on his ticket, Richard you can send me the link to your ticket so that I can check that also? Please bear in mind that our official ... Marius Kurth Amelia doesn't work anymoreClosed   Amelia   Updated May 16, 2023 at 10:38pm   4 Most recent comment from Uroš Jovanović:Hello Marius,We have found the issue. We have a conflict with BuddyBoss with the latest version 2.3.3 Please go back to the previous version 2.3.2 and then purge the cache and Amelia should work fine ... Sophia Customer can't reschedule an appointmentClosed   Amelia   Updated May 16, 2023 at 10:31pm   6 Most recent comment from Uroš Jovanović:Hello Sophia,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Stephen Taylor AmeliaClosed   Amelia   Updated July 5, 2023 at 9:30am   22 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for your patience.I have sent you a fixed version of the Amelia plugin via email. Please install it, test it out, and let me know if it works or not. Looking forward to your re ... Acceleralia Catching appointment canceled to make refundClosed   Amelia   Updated May 16, 2023 at 9:36pm   4 Most recent comment from Uroš Jovanović:Hello,Glad to hear that and thank you for sharing this with others. This will mean a lot to other people as well. Felipe Activation screen never loadsClosed   Amelia   Updated May 16, 2023 at 9:33pm   6 Most recent comment from Uroš Jovanović:Hello Felipe,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Nicholas website connectClosed Pre-purchase questions for Amelia   Updated May 16, 2023 at 9:16pm   2 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.As Amelia is a WordPress plugin, it only works in a WordPress environment and as such cannot be used on other platforms.Unfortunately, currently, Ameli ... Jose Ramirez TechnicalClosed   wpDataTables   Updated May 16, 2023 at 6:37pm   2 Most recent comment from Miloš Jovanović:Hi, Jose.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Kyra Sundance Can a website user check boxes specific to them and have them save?Closed   wpDataTables   Updated May 16, 2023 at 3:58pm   2 Most recent comment from Miloš Jovanović:Hi, Kyra.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... James Future appointments greyed outClosed   Amelia   Updated May 16, 2023 at 3:17pm   8 Most recent comment from Uroš Jovanović:Hello James,Thank you for the update on this.The issue is that there are already bookings throughout the month of May and we have an issue with the package bookings when there is already an appointmen ... Brian Bell Pending Transactions in Amelia FinanceClosed   Amelia   Updated May 16, 2023 at 2:59pm   11 Most recent comment from Uroš Jovanović:Hello Brian,We will include the fix for this in the update, so we will no longer need the WP admin account on your website.In the meantime, please let me know if you have any other questions. Neil Min DateClosed   Amelia   Updated May 16, 2023 at 2:54pm   2 Most recent comment from Uroš Jovanović:Hello Neil,Thank you for reaching out to us.For that purpose, you can assign a certain employee to that service and then set the days off for that employee until the date from which you want to start ... Milove Clairin Time slot is not availableClosed   Amelia   Updated June 6, 2023 at 2:16pm   5 Most recent comment from Uroš Jovanović:Hello Milove,Thank you for your patience.Can you please update the plugin to the latest version (6.3.1) as it was fixed in that version and test it out if it works or not?Looking forward to your repl ... lester Making an event listenerClosed Pre-purchase questions for Amelia   Updated May 16, 2023 at 1:33pm   8 Most recent comment from Uroš Jovanović:Hello Lester,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Angela How to hide "Capacity: 0 / 20" ONLY and not the date and time beside itClosed   Amelia   Updated May 16, 2023 at 1:20pm   4 Most recent comment from Uroš Jovanović:Hello Angela,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ...