We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Alexis Dunn Employee PaymentsClosed Pre-purchase questions for Amelia   Updated May 23, 2023 at 5:01pm   2 Most recent comment from Miloš Jovanović:Hi, Alexis. Sorry to disappoint you, but none of these options are available in our current Amelia's capabilities. 1. It is not possible to see how much employees earned in the Dashboard. In the ... Aurélien GIRAUD Is it possible to create a button for each row that redirects to a specific link ?Closed   Master-Detail Tables for wpDataTables   Updated May 23, 2023 at 4:22pm   6 Most recent comment from Miloš Jovanović:Hi, Aurélien. Thank you so much for the awesome review, we appreciate it. We will cover the other ticket as well, of course. Thanks again. Jamie Gascoigne LoginClosed   Amelia   Updated May 23, 2023 at 2:28pm   2 Most recent comment from Uroš Jovanović:Hello Jamie,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Irles planning settingsClosed   Amelia   Updated May 23, 2023 at 2:07pm   2 Most recent comment from Uroš Jovanović:Hello Irles,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Jeffery DiMatteo Header ErrorClosed Pre-purchase questions for wpDataTables   Updated May 23, 2023 at 1:05pm   4 Most recent comment from Miloš Jovanović:Hi, Jeffery. Sorry for the delayed reply again. Thanks for understanding. - In regards to passing images from Google Sheets to our plugin, yes - unfortunately it is not possible to pass them like th ... Esther Cornils could not delete employeeClosed   Amelia   Updated May 23, 2023 at 12:59pm   2 Most recent comment from Uroš Jovanović:Hello Esther,Thank you for reaching out to us.Please check the following video on how to increase the date range for appointment search and also for specific employees.Please let me know if you have a ... Martin Corona Can't create a couponClosed   Amelia   Updated May 23, 2023 at 12:46pm   11 Most recent comment from Uroš Jovanović:Hello Martin, I have sent you the latest version of the plugin with the fix included via WeTransfer. Tristan Zoom integrationClosed   Amelia   Updated May 23, 2023 at 11:45am   8 Most recent comment from Marko Davidović:Hello Tristan, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Ofek Sitbon Add to calendar in package appointmentsClosed   Amelia   Updated May 23, 2023 at 11:19am   2 Most recent comment from Uroš Jovanović:Hello Ofek,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Jay Employee unable to reset password and loginClosed   Amelia   Updated May 23, 2023 at 11:09am   2 Most recent comment from Marko Davidović:Hello Jay, Thank you for reaching out to us.Please make sure that this notification is enabledHope this helps.  evan bruton setting custom dates and times for servicesClosed   Amelia   Updated May 23, 2023 at 10:50am   2 Most recent comment from Marko Davidović:Hello again Evan,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3376075/For future reference, please don't o ... Christopher Hill Hidden FieldsClosed Pre-purchase questions for Amelia   Updated May 23, 2023 at 10:36am   2 Most recent comment from Uroš Jovanović:Hello Christopher,Thank you for reaching out to us.You could add a custom field and then hide it with CSS.Please let me know if that is fine with you. Jose The events do not work, it does not allow editing or creating new onesClosed   Amelia   Updated May 23, 2023 at 10:23am   4 Most recent comment from Marko Davidović:Hello Jose, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a f ... Ryo Nakamura `%appointment_status%` field shows customized strings.Closed   Amelia   Updated May 23, 2023 at 10:12am   4 Most recent comment from Uroš Jovanović:Hello Ryo,I understand, I will have this passed to our management and hope that in the future it will be customizable, as it is not at the moment.Please let me know if you have any other questions. Developer User managementClosed Pre-purchase questions for Amelia   Updated May 23, 2023 at 10:07am   4 Most recent comment from Uroš Jovanović:Hello,Glad to hear that you managed to find the answer to this.This is how it works at the moment, but we are working on implementing an option where this would be an easier experience for our users a ...