We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Valentin Kochiev Why is it taking so long to get support feedback?Closed   Amelia   Updated June 1, 2023 at 3:19pm   6 Most recent comment from Uroš Jovanović:Hello Valentin,Thank you very much for your feedback on this, we appreciate it very much as we are constantly working on improving our product and adapting it to as many customers as possible.I will h ... Wake Miami Order times are not consistentClosed   Amelia   Updated June 1, 2023 at 3:08pm   4 Most recent comment from Uroš Jovanović:Hello Wake,Thank you for reaching back out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Lucas Cardoso Charts failing... againClosed   wpDataTables   Updated June 2, 2023 at 2:47pm   11 Most recent comment from Miloš Jovanović:Hi, Lucas.Just wanted to follow up on this.I checked again on the status, and our developers confirmed that they are actively working on fixing this bug.We still can't promise an exact ETA when ... reg viguier customizeClosed   Amelia   Updated June 1, 2023 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello Reg,Thank you for reaching out to us.You can do that from the Amelia/Customize page.Please check the following video on how to do that. Scott Saccone Numeric slider filter hides rows with null valuesClosed   wpDataTables   Updated June 1, 2023 at 2:14pm   2 Most recent comment from Miloš Jovanović:Hi, Scott.Thank you for reporting this bug.I have reproduced it on our Sandbox Demo site, and passed my reproduction Video to our QA Team,they will make a task for the developers to fix this as quic ... Martin Tallafuss assign more than one location to an employeeClosed   Amelia   Updated June 1, 2023 at 1:02pm   2 Most recent comment from Uroš Jovanović:Hello Martin,Thank you for reaching out to us.Each employee needs to be assigned to a default location: However, when you access the Work Hours tab of the employee, you can assign all your locations ... Eduardo Configuration for a ClubClosed Pre-purchase questions for Amelia   Updated June 1, 2023 at 12:40pm   2 Most recent comment from Uroš Jovanović:Hello Eduardo,Thank you for expressing interest in the Amelia plugin.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part ... Scott Saccone "Clear filters" button is black when shown in form above tableClosed   wpDataTables   Updated June 1, 2023 at 12:36pm   5 Most recent comment from Miloš Jovanović:Hi, Scott.No problem, we will close this one, hopefully the devs should implement a fix soon.Thanks again. Philipp SubscriptionsClosed Pre-purchase questions for Amelia   Updated June 1, 2023 at 12:13pm   2 Most recent comment from Uroš Jovanović:Hello Philipp,Thank you for reaching out to us.Thank you for your interest in our product.We currently don't have a subscription feature built-in, but it is planned to be included in our Pro and ... Anastasia Duration of slots/serviceClosed   Amelia   Updated May 31, 2023 at 10:19pm   3 Most recent comment from Uroš Jovanović:Hello Anastasia,Glad to hear that you solved this issue.Please let me know if you have any other questions. Maree McGrath Not Getting NotificationsClosed   Amelia   Updated May 31, 2023 at 10:17pm   11 Most recent comment from Uroš Jovanović:Hello Maree,Thank you for that.For this purpose, I would suggest that you set up notifications through SMTP. Please check the following article on this and let me know if this worked for you.Looking ... Emmanuel MeetMyPsy Google SyncClosed   Amelia   Updated May 31, 2023 at 10:15pm   2 Most recent comment from Uroš Jovanović:Hello Emmanuel,Thank you for reaching out to us.If you see a "Redirect URI mismatch", the URI in Amelia and the URI in Google Developers Console are not the same. Please go to Amelia Settings/Integrat ... Damien Conditional Dropdown Search FiltersClosed   wpDataTables   Updated May 31, 2023 at 9:34pm   2 Most recent comment from Miloš Jovanović:Hi, Damien.Yes, we have a premium add-on that has Cascade Filtering, its logic works exactly as you described in your use-case.Please check more here.Before purchase, you can test all plugin and Add ... Lana Phillips Google (Nested) Sheets Support QuestionClosed Pre-purchase questions for wpDataTables   Updated May 31, 2023 at 9:33pm   2 Most recent comment from Miloš Jovanović:Hi, Lana.Yes, if you have multiple tabs on a Google Sheet, each tab will have its unique URL,and in our plugin, you can make one table from each tab.-You can see more details on connecting our tables ... Avinav Aggarwal Frontend Sheet EditClosed Pre-purchase questions for wpDataTables   Updated May 31, 2023 at 9:28pm   2 Most recent comment from Miloš Jovanović:Hi Avinav.It depends which table type you tried on our Demo Sandbox.There are some table types that are edible, such as Manual Tables,  and SQL Query based tables,but other table types are not edita ...