We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Diana CouponClosed   Amelia   Updated June 6, 2023 at 9:20am   7 Most recent comment from Uroš Jovanović:Hello Diana,Thank you for reaching back out to me.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Hans Swolfs Step-by-step bookingClosed   Amelia   Updated June 6, 2023 at 9:02am   2 Most recent comment from Uroš Jovanović:Hello Hans,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... KONSTANTINA MANIFAVA wpDataChartsClosed   wpDataTables   Updated June 6, 2023 at 12:11am   4 Most recent comment from Miloš Jovanović:Hi, Konstantina.Apologies for the waiting time.I am truly sorry to disappoint you, but at this time we do not have any way to achieve an average calculation on our charts.Our developers plan to work ... Dan Joseph Updating AmeliaClosed   Amelia   Updated June 5, 2023 at 9:50pm   2 Most recent comment from Aleksandar Vuković:Hello Dan.You don't have to delete the plugin with new versions of WordPress.In order to keep everything, please take a look at the article below, and choose your preferred method of updating the ... Ricardo Is there a way to let my aployees create new clients?Closed   Amelia   Updated June 5, 2023 at 9:29pm   2 Most recent comment from Aleksandar Vuković:Hello Ricardo.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.If you allow your employees to log into WordPress (their "Am ... XAVI FERNANDEZ OLMOS SchedulingClosed   Amelia   Updated June 5, 2023 at 8:40pm   4 Most recent comment from Aleksandar Vuković:Hi again Xavi.This does exist in Amelia. You can configure it globally in Amelia's General settings or individually per Service. The option is called "Minimum time required before booking":If yo ... Sven Margref Expand/Collapse all RowsClosed   wpDataTables   Updated June 5, 2023 at 7:21pm   2 Most recent comment from Miloš Jovanović:Hi, Sven.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Zeba Lyra Euzebyo DatePicker / Calendar translation (pt-BR)Closed   wpDataTables   Updated June 5, 2023 at 7:13pm   9 Most recent comment from Miloš Jovanović:Hi, Zeba.I am happy to see that this helped.To be honest, it took me a few minutes as well to follow along and check all the lines,while i was testing this on my local Site, checking if anything got ... James Poindexter customer panelClosed   Amelia   Updated June 5, 2023 at 4:33pm   2 Most recent comment from Uroš Jovanović:Hello James,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, cu ... Bernz Amelia is not workingClosed   Amelia   Updated June 5, 2023 at 3:26pm   2 Most recent comment from Uroš Jovanović:Hello Bernz,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Martijn Duin TimesClosed   Amelia   Updated June 5, 2023 at 2:32pm   4 Most recent comment from Uroš Jovanović:Hello Martijn,For that purpose, you need to enable the "Use service duration for booking a time slot" option.Please test it out and let me know if it works or not.Looking forward to your reply. Graeme Brannen Amelia Customer Not Auto created on bookingClosed   Amelia   Updated June 5, 2023 at 1:38pm   14 Most recent comment from Uroš Jovanović:Hello Graeme,Thank you for the update on this.I tested it with my customer and it got created after booking an appointment.Please test it out from your end and provide me with an update on this. Sebastian Petrik FeatureClosed   Amelia   Updated June 5, 2023 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello Sebastian.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Amelia has no way of limiting what the customers can see b ... Pattadon Customizing duration for each employee.Closed   Amelia   Updated June 5, 2023 at 1:26pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Pattadon.Let me know if there's anything else I can do to help. thomas Bracchetti theme diviClosed Pre-purchase questions for Amelia   Updated June 5, 2023 at 1:23pm   2 Most recent comment from Aleksandar Vuković:Hello Thomas.Thank you for reaching out to us.Amelia is compatible with the Divi builder, but please note that on some installations, the live preview is not available in the Live Editor mode.