We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jakub RefundClosed   Amelia   Updated May 31, 2023 at 2:52pm   2 Most recent comment from Aleksandar Vuković:Hello Jakub.Once you submit a refund request, it takes 5 - 7 business days for the refund to go through.If you haven't received it already, you'll receive it soon. modimple Recurring AppointmentClosed Pre-purchase questions for Amelia   Updated May 31, 2023 at 2:45pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.WIth the recurring appointment option, you can choose to either pay for all of the appointments at once, or pay only the first, and the rest of the appointments ... Adam Henderson Cancel Event IssueClosed   Amelia   Updated May 31, 2023 at 1:53pm   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.At the moment, this is how it works as only the admin user can cancel an event in Amelia.You can suggest that feature on the following link: https://featu ... rhonda getting paid through AmeliaClosed   Amelia   Updated May 31, 2023 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Rhonda,Thank you for reaching out to us.Amelia does not have the ability to collect money as that is done directly through the selected payment method (Stripe, PayPal..), meaning that the money ... Alican Step Booking Not WorkClosed   Amelia   Updated May 31, 2023 at 1:11pm   8 Most recent comment from Uroš Jovanović:Hello Alican,Thank you for your patience.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Se ... Mike and Stephie Adding toClosed   Master-Detail Tables for wpDataTables   Updated May 31, 2023 at 12:38pm   4 Most recent comment from Miloš Jovanović:Hi, Mike and Stephie.Thank you very much for understanding, once again apologies for the delayed between the replies.Can you tell me is this use-case different from the one we covered on your other ti ... Louisa Morgan Prices not updating properlyClosed   Amelia   Updated May 31, 2023 at 9:58am   19 Most recent comment from Uroš Jovanović:Hello Louisa,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Damian (URGENT) Stripe + Paypal Payment Doesn't WorkClosed   Amelia   Updated May 31, 2023 at 7:41am   2 Most recent comment from Aleksandar Vuković:Hello Damian.I can't check out what the error is since you're using live payments, but please check out the video attached to my response, so you can try.Basically, when you get to the paym ... Franziska changing date formatClosed   Amelia   Updated May 31, 2023 at 7:20am   6 Most recent comment from Aleksandar Vuković:Hi again Franziska.The format will most likely follow the WordPress General settings, as all other date/time formats in Amelia.We publish all updates and improvements in our changelog, so you can ke ... Julia Google calendar integrationClosed   Amelia   Updated May 31, 2023 at 7:19am   2 Most recent comment from Aleksandar Vuković:Hello Julia.I'm sorry to disappoint you, but unfortunately, something like this is not possible.There are no statuses in Google Calendar, only types of events (Free, Busy). The events need to be ... Christian WeekClosed   Amelia   Updated May 31, 2023 at 7:04am   2 Most recent comment from Aleksandar Vuković:Hello Christian.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Please feel free to search through our feature suggestion page, https://features.wpamelia. ... Paul Kim No SMS message problemClosed   Amelia   Updated May 30, 2023 at 8:28pm   37 Most recent comment from Aleksandar Vuković:Thank you for your feedback, Paul.I'm glad to hear the issue seems to be resolved.Please feel free to reach out to us if you have any further questions or concerns! Rene voucher can not be madeClosed   Amelia   Updated May 30, 2023 at 7:27pm   8 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Rene, thanks for confirming everything is working now.Please feel free to reach out to us if you have any further questions or concerns! Brenda Rich Text EditorClosed   Gravity Forms integration for wpDataTables   Updated May 30, 2023 at 6:47pm   5 Most recent comment from Miloš Jovanović:Hi, Brenda.Thank you very much for sharing this code workaround with us.I am passing it to our developers, they will test this and they will do their best to add this to the Plugin's Core in one ... GEORGE KALOGERATOS Creating Editable Tables in WordPress where users can see and edit only their own dataClosed Pre-purchase questions for wpDataTables   Updated May 30, 2023 at 6:44pm   4 Most recent comment from Miloš Jovanović:Hi, George.You're welcome, i am happy to help.Yes, in regards to using our built-in option "users can see and edit only their own data ",this can only be used on SQL based tables, which are M ...