As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Tom Veal Calendar not showingClosed   Amelia   Updated June 15, 2023 at 1:20pm   7 Most recent comment from Aleksandar Vuković:Hey Tom.This JS code should solve the issue when added to the page: var elements = document.getElementsByClassName('btn-accent'); function addTrigger(element) { element.addEventListener( ... Raimondo google calendar integrationClosed   Amelia   Updated June 15, 2023 at 12:23pm   6 Most recent comment from Uroš Jovanović:Hello Raimondo, Please check if you have busy events in Google Calendar on Wednesday. Looking forward to your reply. Steven Thomas User payment and subscriptionsClosed Pre-purchase questions for Amelia   Updated June 15, 2023 at 12:07pm   2 Most recent comment from Marko Davidović:Hello Steven, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.Amelia doesn't yet have a membership feature, but it will be developed as ... Daniel Time in notification mailClosed   Amelia   Updated June 15, 2023 at 12:00pm   4 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for the update on this.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherit ... Sarah Booking Form 2.0Closed   Amelia   Updated June 15, 2023 at 11:55am   10 Most recent comment from Uroš Jovanović:Hello Sarah,We will respond to your ticket as soon as possible.Can you please provide me with the link to the review and I will provide you with the $10 SMS coupon as I promised?Looking forward to yo ... Jeniffer Incorrect language displayed despite translationClosed   Amelia   Updated June 15, 2023 at 11:28am   7 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Jeniffer.I'll keep this in mind, and I'll ask our developers if they can work with Weglot and see what's going on between the two plugins.Please feel fre ... Arrie Amelia featuresClosed Pre-purchase questions for Amelia   Updated June 15, 2023 at 11:18am   4 Most recent comment from Marko Davidović:Hello Arrie,No, unfortunately, we will not implement this in the future since this will require basically making a new plugin almost.We wish you all the best. Have a nice day.  Geert Leysen custom "Minimum time required before booking"Closed   Amelia   Updated June 15, 2023 at 11:12am   5 Most recent comment from Marko Davidović:Hello Geert,Thank you for sharing this with us. We are glad to hear that you managed to set this up.We wish you all the best. Have a nice day.  Lorenzo Email Notifications in spamClosed   Amelia   Updated June 15, 2023 at 9:58am   6 Most recent comment from Uroš Jovanović:Hello Lorenzo,I tested it out with my email and it works just fine. I would suggest that you configure the notifications with another email. Please let me know if that helped you.We can confirm that ... Robin Cart problemClosed   Amelia   Updated June 15, 2023 at 9:57am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.The integration works this way, and it doesn't accept more than one product if an Amelia product is present. There's a possible workaround, thou ... Henk Petter splitting paymentsClosed Pre-purchase questions for Amelia   Updated June 15, 2023 at 9:53am   2 Most recent comment from Marko Davidović:Hello Gaia, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. All payments can go to only one account at this time.We wish you all the best. ... Max data collected from EVENTSClosed   Amelia   Updated June 15, 2023 at 9:10am   2 Most recent comment from Marko Davidović:Hello Max, Thank you for reaching out to us.You can see that information when you click on the event/attendee/edit attendee like thisIf you have any more questions please open a new separate ticket fo ... Franziska Few config questionsClosed   Amelia   Updated June 15, 2023 at 8:56am   10 Most recent comment from Uroš Jovanović:Hello Franziska,I have passed this as a customization and I hope that we will start customizing in the near future.In the meantime please let me know if you have any other questions. Ethan Bird Is there a way to see the Date And time Selection First And Then After Selecting a date, see available employees for that date?Closed   Amelia   Updated June 15, 2023 at 8:40am   2 Most recent comment from Marko Davidović:Hello Ethan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how Amelia is designed. Service work hours depend on employee work hours so they ... Max InfoClosed Pre-purchase questions for Amelia   Updated June 15, 2023 at 8:39am   4 Most recent comment from Uroš Jovanović:Hello Max,Thank you for clearing that up.Yes, that is possible in Amelia, you can create events and crate different pricing tickets for adults/children or other categories.Please let me know if you ha ...