We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

sabat customers can't book a class after 1 personClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello Marion.Please access Amelia Settings/Activation Settings and enable the "Allow booking below minimum capacity" slider:If the minimum capacity is not reached, the appointment will remain in the " ... Esther Cornils ameliaeventsClosed   Amelia   Updated June 2, 2023 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello Esther.Thank you for letting us know the issue's been resolved.Please feel free to reach out to us if you have any further questions or concerns! Mayank Singh Refund after cancelling appointmentClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello Mayank.Thank you for reaching out to us.Amelia doesn't yet have the auto-refund functionality. Our developers are working on it and it should be included in the near future, but I don' ... Esther Cornils delet all test bookings (reset)Closed   Amelia   Updated June 2, 2023 at 9:28am   4 Most recent comment from Aleksandar Vuković:You're welcome, Esther.Please feel free to reach out to us if you have any further questions or concerns! Susanna Erickson Back End DemoClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello Susanna.Thank you for reaching out to us.There's no free trial, but we have a 15-day money-back guarantee.During this time, you can reach out to us if you have any issues or uncertainties w ... David PayPalClosed   Amelia   Updated June 2, 2023 at 7:24am   4 Most recent comment from Aleksandar Vuković:Oh, OK, David, thanks for pointing that out!I'll make the textual changes in the documentation, but can I ask you for a screenshot, please? I can't validate a live business account without ... Leon SchedulingClosed Pre-purchase questions for Amelia   Updated June 1, 2023 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi, Leon. Yes. You can achieve this by changing the Default Time Slot Step. Find it in main Amelia settings/General settings/Default Time Slot Step. This setting allows you to choose a default length ... Pablo UX problem for the join fieldClosed   Amelia   Updated June 1, 2023 at 6:24pm   7 Most recent comment from Aleksandar Vuković:Hi again Pablo.It's caused by the Bootstrap.js conflict with something else, but our developers told me they will inlcude a fix in one of our upcoming updates.As for translating the string, I s ... Clément "Bookmark" columnClosed Pre-purchase questions for wpDataTables   Updated June 1, 2023 at 5:57pm   6 Most recent comment from Miloš Jovanović:Hi, Clément. No problem, i am happy to advise as much as our support can cover, it is no trouble at all. - I am not sure if i fully understood all the details of your use-case. 1. In Table 1, if i u ... Peter Schrock multiple paymentsClosed   Amelia   Updated June 1, 2023 at 5:46pm   2 Most recent comment from Aleksandar Vuković:Hello Peter.With Amelia, you can configure deposit payments, but we don't have split payments yet (we're planning on implementing this in the future).I don't know if this is available ... Hussnain Custom FieldsClosed   Amelia   Updated June 1, 2023 at 5:19pm   4 Most recent comment from Miloš Jovanović:Hi, Hussnain.As mentioned earlier, this is currently not possible in any way.As you said, for the Employee Panel, they will see any Custom Fields the customer has input during Booking.Here is our exa ... Rene Baas Interactivity issue: calendar doesn't updateClosed   Amelia   Updated June 1, 2023 at 4:41pm   2 Most recent comment from Uroš Jovanović:Hello Rene,Thank you for reaching out to us.We have noted this issue and passed it to our developers to change this behavior for one of the future updates, but there is no ETA on this.Please let me kn ... Steven Pollock Punch Card OptionClosed   Amelia   Updated June 1, 2023 at 4:36pm   2 Most recent comment from Uroš Jovanović:Hello Steven,Thank you for reaching out to us.This is exactly how packages in Amelia work. You can read more about it at the following link.Please let me know if that worked for you.Looking forward to ... Shantanu Baviskar Special Days of a particular Employee keeps getting resetClosed   Amelia   Updated June 1, 2023 at 3:26pm   2 Most recent comment from Uroš Jovanović:Hello Shantanu,Thank you for reaching out to us.Unfortunately, there are no logs of this, if they are deleted from the database, you could reach out to your hosting to provide you with the reports fro ... mike Photos in ColumnClosed Pre-purchase questions for wpDataTables   Updated June 1, 2023 at 3:22pm   2 Most recent comment from Miloš Jovanović:Hi, mike.Yes, you can add images to our tables, there are a couple of different ways.For example, if you have source data that has images, such as images in Google Spreadsheets,our plugin is not able ...