We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jo-anne Spam EmailClosed Pre-purchase questions for Amelia   Updated May 30, 2023 at 2:03pm   2 Most recent comment from Uroš Jovanović:Hello Jo-anne,Thank you for reaching out to us.Can you please let me know which Mail service you have configured on the Amelia/Settings/Notifications page?Looking forward to your reply. Michele wpDataTables 'NULL' when uploadClosed   wpDataTables   Updated May 30, 2023 at 12:35pm   2 Most recent comment from Miloš Jovanović:Hi, Michele.Firstly we apologies for all the time it took to respond on your initial ticket.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tm ... Yamato Hidden employee selection cannot be resetClosed   Amelia   Updated May 30, 2023 at 12:28pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Yamato.Let me know if there's anything else I can do to help. Lisbon Windows O formulario de booking aparece com as datas trancadasClosed   Amelia   Updated May 30, 2023 at 12:24pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us.Please check these points: 1. Are your services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his w ... Srashti Rajput Google calendar integrationClosed   Amelia   Updated May 30, 2023 at 12:19pm   13 Most recent comment from Uroš Jovanović:Hello Srashti,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Brandon Harrison Adding customer reminder during purchaseClosed   Amelia   Updated May 30, 2023 at 12:14pm   2 Most recent comment from Uroš Jovanović:Hello Brandon,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... John Maravelakis Considering time availability and capacity on 3 different experiences that a user can bookClosed Pre-purchase questions for Amelia   Updated May 30, 2023 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello John.Thank you for reaching out to us.1. Sure, you can create 3 services that will be provided by the plugin.2. The availability of the services and offered time slots depend on your employees&# ... Rémi Da Costa Lima Question about jet ski tour rentalClosed   Amelia   Updated May 30, 2023 at 11:12am   4 Most recent comment from Aleksandar Vuković:Hello Rémi.We're sorry to hear you won't be using the plugin after purchase, but we can understand.After all, that's why we have a refund policy, so you can purchase the plugin and sub ... Vanessa Katsapas Adding content to a tableClosed   wpDataTables   Updated May 30, 2023 at 10:19am   6 Most recent comment from Miloš Jovanović:Hi, Vanessa.My apologies for a late reply.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to cre ... montaigne olivier Problème erreurClosed   Amelia   Updated May 30, 2023 at 9:41am   4 Most recent comment from Aleksandar Vuković:Hello there.Marko is out of the office, so I'll jump in.This is just a warning, not an error. The line in question refers to the "Amelia Search" booking form which is soon to be deprecated.If you ... Daniela Hide locationClosed   Amelia   Updated May 30, 2023 at 9:01am   4 Most recent comment from Aleksandar Vuković:Hi Daniela.Sorry for the delay, Marko is out of the office, so I'll jump in.If you're using the "Catalog Booking Form 2.0" you'd navigate to the "Services and Packages Overview" step, ... Chris Events and Woocommerce does not add up - wrong calculationClosed   Amelia   Updated May 29, 2023 at 10:29pm   4 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for clearing that up.We have noted this and passed to our developers.We hope that it will be resolved in one of the future updates.Please let me know if you have any other questi ... Paul Longhurst Time selectionClosed   Amelia   Updated May 29, 2023 at 10:22pm   15 Most recent comment from Uroš Jovanović:Hello Paul,Unfortunately, with the Google Calendar integration, Amelia looks at the events from Google Calendar and offers those slots as well if the maximum capacity has not been reached.Please let ... Dani Blocked employee hoursClosed   Amelia   Updated May 29, 2023 at 9:40pm   20 Most recent comment from Uroš Jovanović:Hello Dani,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Fatlind Shehu About removing empty values from chartsClosed Pre-purchase questions for wpDataTables   Updated May 29, 2023 at 9:16pm   2 Most recent comment from Miloš Jovanović:Hi, Fatlind.Yes, we have a workaround how you can skip NULL and/or zero values in our Charts.Here is how we do that.You would go to the functions.php file of your theme or child theme, and add this: ...