As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Jérémy Portail Employé pour les événementsClosed   Amelia   Updated June 14, 2023 at 10:18am   2 Most recent comment from Uroš Jovanović:Hello Jérémy,Thank you for reaching out to us.We have noted this issue and passed it to our developers and it will be resolved in the next few updates.Please let me know if you have any other ques ... Miguelmarco Ramcharan consnet managment platformClosed Pre-purchase questions for Amelia   Updated June 14, 2023 at 7:35am   4 Most recent comment from Aleksandar Vuković:Hello again Marco.We can only see the session, nothing more. We don't have access to your data at all.These are the cookies:ameliaTokenameliaUserEmailameliaRangePastameliaRangeFutureameliaUserTim ... Sylvie Hanna Recurring issue when the first person to join a group class decides to cancel itClosed   Amelia   Updated June 13, 2023 at 9:18pm   8 Most recent comment from Aleksandar Vuković:Hi again Sylvie.You should just cancel it, yes. As you saw, if you delete the appointment, and it turns out to be a group appointment, it will be deleted for other people.If you cancel, or if you dele ... Maria Howard Front end not showing the same as backendClosed   Amelia   Updated June 13, 2023 at 9:17pm   8 Most recent comment from Aleksandar Vuković:You're welcome, Maria.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Arthur Krebbers User functionalities check-inClosed   wpDataTables   Updated June 13, 2023 at 8:02pm   4 Most recent comment from Miloš Jovanović:Hi, Arthur.No problem, i am happy to advise, as much as possible.Please don't hesitate to create new tickets for anything else we could assist with.Thank you. ISSAOUI dynamic chart and table %ID fileterClosed Pre-purchase questions for wpDataTables   Updated June 13, 2023 at 7:53pm   2 Most recent comment from Miloš Jovanović:Hi, ISSAOUI.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3389879/ For future reference, please don't ope ... Jeniffer Limiting payment method to specific productsClosed   Amelia   Updated June 13, 2023 at 7:47pm   4 Most recent comment from Miloš Jovanović:Hi, Jeniffer.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Giuliano Table tool - Customize Column visibility tooltipClosed   wpDataTables   Updated June 13, 2023 at 7:46pm   2 Most recent comment from Miloš Jovanović:Hi, Giuliano.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Marco Can't change deviseClosed   Amelia   Updated June 13, 2023 at 5:18pm   2 Most recent comment from Uroš Jovanović:Hello Marco,Thank you for reaching out to us.For that purpose, you can set the "Currency" on the Amelia/Settings/Payments page.Hope this helps you.PLease let me know if you have any other questions. Андрей Коваль Can we change default country of telephone number from russia to ukraine?Closed Pre-purchase questions for Amelia   Updated June 13, 2023 at 5:17pm   2 Most recent comment from Uroš Jovanović:Hello Андрей,Thank you for reaching out to us.For that purpose, you can set "Ukraine" as default option on the "Default phone country code" field on the Amelia/Settings/General page.Please let ... Alexander repeating notificationClosed   Amelia   Updated June 13, 2023 at 4:06pm   2 Most recent comment from Uroš Jovanović:Hello Alexander,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Edward Event limit and pricing suffixClosed   Amelia   Updated June 13, 2023 at 3:22pm   2 Most recent comment from Uroš Jovanović:Hello Edward,Thank you for reaching out to us.1. For that purpose, you can set the value of the "Default items per page" option on the Amelia/Settings/General page.2. Unfortunately, there is currentl ... Promsy Célia Activate PayplugClosed   Amelia   Updated June 13, 2023 at 3:12pm   2 Most recent comment from Uroš Jovanović:Hello Promsy,Thank you for reaching out to us.For that purpose, you can use the following plugin that allows you to use it through WooCommerce.Hope this helps you.Please let me know if you have any ot ... Farouk Google agenda APIClosed   Amelia   Updated June 13, 2023 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Farouk,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Simone Hervij Client route planningClosed Pre-purchase questions for Amelia   Updated June 13, 2023 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Simone,Thank you for expressing interest in the Amelia plugin.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the followi ...