We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ellie Doyle configurationClosed   Amelia   Updated June 5, 2023 at 1:19pm   3 Most recent comment from Miloš Jovanović:Hi, Ellie. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Jim Hawley Notification EmailsClosed   Amelia   Updated June 5, 2023 at 1:08pm   3 Most recent comment from Miloš Jovanović:Hi, Jim. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Marie Mouret Lafage email non recuClosed   Amelia   Updated June 5, 2023 at 12:44pm   2 Most recent comment from Aleksandar Vuković:Hello Marie.Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Leonardo Branco Amelia "Manage Consent" messageClosed   Amelia   Updated June 5, 2023 at 12:38pm   10 Most recent comment from Aleksandar Vuković:Hey Leo, you're welcome.It's not your fault. Caching plugins tend to concatenate scripts and CSS, so they mess with our styles and JS, causing the form to break.Our developers have been stru ... domunlb notification planningClosed   Amelia   Updated June 5, 2023 at 12:38pm   6 Most recent comment from Uroš Jovanović:Hello,Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to come bac ... Isabel van der Meijde Customer LoginClosed   Amelia   Updated June 5, 2023 at 12:33pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Isabel.Let me know if there's anything else I can do to help. Olav Stripe integrationClosed   Amelia   Updated June 5, 2023 at 12:33pm   2 Most recent comment from Aleksandar Vuković:Hello Olav.At the moment, I can see that the payment is being carried out on-site.Please access Payment Settings and disable "On-Site" payments if you don't want them to be carried out:If you wa ... Mehdi The plugin doesnt work !Closed   Amelia   Updated June 5, 2023 at 11:47am   11 Most recent comment from Miloš Jovanović:Hi, Mehdi. I hope you don't mind, we have done this for you, as colleague Uros suggested, by installing WP PhPMyAdmin Plugin, we changed this value from "false" to "true", and now this error is ... Steffi Date cannot be reset in new booking form 2.0Closed   Amelia   Updated June 5, 2023 at 11:36am   2 Most recent comment from Aleksandar Vuković:Hello Steffi.At the moment, the customer can go back from the date/time selection and select a different Filiale (in your case), but it's still referring to the previously selected service.Our d ... Anthony Lucas Redirect after purchase of a packageClosed   Amelia   Updated June 5, 2023 at 11:22am   4 Most recent comment from Aleksandar Vuković:You're welcome, Anthony, glad I could be of assistance.Let me know if there's anything else I can do to help. Jeanine Ruder PaymentsClosed   Amelia   Updated June 5, 2023 at 10:59am   2 Most recent comment from Uroš Jovanović:Hello Jeanine,Thank you for reaching out to us.Amelia doesn't have multi-currency, but if you have enabled WooCommerce and WooCommerce's multi-currency extensions should work. Amelia is des ... Sean Service providers that travel to their clients' locationsClosed   Amelia   Updated June 5, 2023 at 10:53am   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Can you please provide me with a screenshot of the issue that you are dealing with and I will assist you with this?Looking forward to your reply. Maverick Martin Manager RoleClosed   Amelia   Updated June 5, 2023 at 10:29am   19 Most recent comment from Uroš Jovanović:Hello Roshan,Thank you for reaching out to us.As this is not a solution provided by us, we cannot assure you that the user having two roles will work as it causes a conflict between role permissions.A ... Christine Lotz-Keens Connection to Database failesClosed   Amelia   Updated June 5, 2023 at 10:26am   11 Most recent comment from Uroš Jovanović:Hello Christine,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. stephanie barry woods Set time period for booking appointments to 48/72 hours beforeClosed   Amelia   Updated June 5, 2023 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for reaching out to us.For that purpose, you can set the "Period available for booking in advance" option for each separate service.Hope this helps you.Please let me know if ...