We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Khaldoun Dahnous Does formidabble forms plugin support front end editings with roles and clickable listing viewsClosed Pre-purchase questions for wpDataTables   Updated May 31, 2023 at 9:08pm   3 Most recent comment from Miloš Jovanović:Hi, Khaldoun.I just forgot to add this.If you need an editable Form integration with our Plugin,it is only possible with our Gravity Forms Integration.You can enable server-side processing on the c ... Preeti Rawat Questions before purchasingClosed Pre-purchase questions for wpDataTables   Updated May 31, 2023 at 9:03pm   2 Most recent comment from Miloš Jovanović:Hi, Preeti Rawat.Absolutely.All our licence plans have all the features.The differences between licences is if they are annual/subscription based, or Lifetime,and the number of domains you will get t ... Hugues Martin Data retrieval in PHPClosed   wpDataTables   Updated May 31, 2023 at 8:56pm   4 Most recent comment from Miloš Jovanović:Hi, Hugues.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. Have a great da ... Monica conditional formattingClosed   Master-Detail Tables for wpDataTables   Updated May 31, 2023 at 7:48pm   2 Most recent comment from Miloš Jovanović:Hi, Monica.If you set up a Conditional Rule on a table, it is also going to show in the Master Details Pop Up,at least everything we tested so far, unless if you tried a specific condition that we ha ... Gareth Furse Move Premium to new serverClosed   wpDataTables   Updated May 31, 2023 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi, Gareth.When you are moving on live site from local or stage site (or vice-versa) we can suggest using Plugin Duplicator. We use it and it's working fine because it will transfer all the f ... Wilhelm Can't update MasterDetailClosed   Master-Detail Tables for wpDataTables   Updated May 31, 2023 at 7:42pm   2 Most recent comment from Miloš Jovanović:Hi, Willi.Sorry for the delay.-If you activated the purchase code in wpDataTables Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you nee ... Milove Clairin Ajouter une option frais kilométriqueClosed   Amelia   Updated May 31, 2023 at 4:59pm   30 Most recent comment from Aleksandar Vuković:Hi again MiloveI already provided a response to this question in another ticket: https://tmsplugins.ticksy.com/ticket/3382494/ Please check it out. Anais New zoom integration not workingClosed   Amelia   Updated May 31, 2023 at 4:57pm   2 Most recent comment from Aleksandar Vuković:Hello Anais.This happens if you missed something when creating the new app. I faced the same issue because I forgot to add the scopes, so please go over these points:1. Make sure you're on the ... Richard Working HoursClosed   Amelia   Updated May 31, 2023 at 4:48pm   2 Most recent comment from Aleksandar Vuković:Hello Richard.Thank you for reaching out to us.When I check the front-end site, I can see that the service is offered from 08:00 - 15:00, so there's a 2-hour discrepancy with what you configured ... Aarón Language mistake on "from" price in FinnishClosed   Amelia   Updated May 31, 2023 at 4:34pm   10 Most recent comment from Aleksandar Vuković:You're welcome, Aarón.Please feel free to reach out to us if you have any further questions or concerns! Lucy PayPal Pay in 3Closed Pre-purchase questions for Amelia   Updated May 31, 2023 at 4:34pm   2 Most recent comment from Aleksandar Vuković:Hello Lucy.Thank you for reaching out to us."Pay in 3" should be configured on your PayPal account, if I'm not mistaken. When I check out the PayPal integration, and test it with Sandbox credenti ... Raghav Sarda About email and sms booking notificationsClosed   Amelia   Updated May 31, 2023 at 4:17pm   4 Most recent comment from Aleksandar Vuković:Hello again Raghav.We don't provide live/phone support.Please check out the two articles below:Setting up SMTP with GmailSetting up SMTP with Microsoft (hotmail, outlook, live, and office365 emai ... Carlos Alberto Agregar un estatus TerminadoClosed Pre-purchase questions for Amelia   Updated May 31, 2023 at 3:35pm   2 Most recent comment from Aleksandar Vuković:Hello Carlos.Thank you for reaching out to us.At the moment, Amelia only has "Pending", "Approved", "Canceled", "Rejected", and "No Show" statuses.There is no way to modify any of these, and we haven& ... Alejandro LA INTEGRACION DE GOOGLE CALENDAR NO FUNCIONAClosed   Amelia   Updated May 31, 2023 at 3:02pm   4 Most recent comment from Aleksandar Vuković:Hello Alejandro.Thank you for letting me know the issue was fixed.Please feel free to reach out to us if you have any further questions or concerns! Oliver Twynham Table LinkingClosed Pre-purchase questions for wpDataTables   Updated May 31, 2023 at 3:00pm   4 Most recent comment from Miloš Jovanović:Hi, Oliver.Yes, you can have all these tables as SQL Tables in your database, and they will be editable by our plugin,as long as you follow what we noted before, for the limitations on Editing.So, if ...