We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roy Cannot create vouchers with latest updateClosed   Amelia   Updated May 29, 2023 at 8:30pm   8 Most recent comment from Aleksandar Vuković:Hi again Roy.Please download v6.2.3 from this link: https://we.tl/t-sLlV8dBGAu Mr S C Green Admin PanelClosed Pre-purchase questions for Amelia   Updated May 29, 2023 at 8:23pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear Marko was able to help you with these two tickets, Chris.Let me know if there's anything else I can do to help. David This product meets my needs?Closed Pre-purchase questions for Amelia   Updated May 29, 2023 at 8:11pm   2 Most recent comment from Aleksandar Vuković:Hey David.Sorry for the late response and thank you for your interest in Amelia.Registration of players would be achievable by simply posting the booking form on the front-end and defining the number ... Laurelle Ultimate Member User custom fieldsClosed Pre-purchase questions for wpDataTables   Updated May 29, 2023 at 7:40pm   2 Most recent comment from Miloš Jovanović:Hi, Laurelle. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Jay row numbersClosed   wpDataTables   Updated May 29, 2023 at 7:38pm   4 Most recent comment from Miloš Jovanović:Hi, Jay.Apologies for a late reply once again.You're welcome.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets ... Giacomo USERS GENERATED BY AMELIAClosed   Amelia   Updated May 29, 2023 at 7:33pm   2 Most recent comment from Aleksandar Vuković:Hello Giacomo.Sorry for the delay.You need to access Amelia Settings/Roles/Customer and disable the "Automatically create Amelia Customer user" option:This will stop creating WP users when someone bo ... Franziska closing past event of an event serieClosed   Amelia   Updated May 29, 2023 at 7:31pm   4 Most recent comment from Aleksandar Vuković:Hello Franziska.Marko is out of the office, so I'll jump in.This is actually a multi-day event, which closes when the event ends (in this case, on June 5th):Currently, if I'm not mistaken, y ... Jason No activation tabClosed   wpDataTables   Updated May 29, 2023 at 7:31pm   2 Most recent comment from Miloš Jovanović:Hi, Jason.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Griet De Groote updatingClosed   wpDataTables   Updated May 29, 2023 at 7:14pm   6 Most recent comment from Miloš Jovanović:Hi, Griet De Groote.Apologies for the late replies today, thank you for your patience.We will close this one, and will proceed to the said ticket.Thank you. Thomas Aichinger T35 missing Zoom placeholder at "Set Ics File Description"Closed   Amelia   Updated May 29, 2023 at 6:54pm   11 Most recent comment from Aleksandar Vuković:Hey Thomas.Marko is out of the office, so I'll take over.The suggested placeholders aren't the only placeholders available in there, so you should still be able to copy the Zoom placeholder ... Sam Employee Schedule and Recurring appointmentsClosed   Amelia   Updated May 29, 2023 at 6:51pm   2 Most recent comment from Aleksandar Vuković:Hello Sam.Sorry for the late response!1. You can configure an Event but you'd need to add multiple dates in the event, manually selecting every 3rd Saturday of each month. There's no way to ... Roman JSON parameter for ​Multiple selectClosed   wpDataTables   Updated May 29, 2023 at 6:31pm   3 Most recent comment from Miloš Jovanović:Hi, Roman.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... akshay aggarwal toggle on instructions for filter selectionClosed   wpDataTables   Updated May 29, 2023 at 6:25pm   3 Most recent comment from Miloš Jovanović:Hi, Akshay.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. Have a great day ... Steve PAgination and FilteringClosed   wpDataTables   Updated May 29, 2023 at 5:55pm   9 Most recent comment from Miloš Jovanović:Hi, Steve.My apologies once again for a late reply.I can completely understand what you mean.We will do our best to make improvements on these points in the future,for the time being it is as you de ... Jeremy Cointin Cacheing serial arrayClosed   wpDataTables   Updated May 29, 2023 at 5:36pm   2 Most recent comment from Miloš Jovanović:Hi, Jeremy.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ...