As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Jess Harvey 1 employee varying time/durations of serviceClosed Pre-purchase questions for Amelia   Updated June 13, 2023 at 2:23pm   2 Most recent comment from Miloš Jovanović:Hi, Jess.Yes, there is a way if you wish to simply set up the opening time for working hours and closing time,and basically if i understood, you wish to fill the employee's schedule with availab ... Laura Hackett Customer Data & BookingClosed   Amelia   Updated June 13, 2023 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.For that purpose, you can create custom fields where you can specify what you want to get from the customer when they are booking an appointment.Hope this ... Lorenzo After update, cannot book neither show congraturation step.Closed   Amelia   Updated June 13, 2023 at 2:04pm   4 Most recent comment from Uroš Jovanović:Hello Lorenzo,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. ALAN Link de pagoClosed   Amelia   Updated June 13, 2023 at 12:21pm   2 Most recent comment from Aleksandar Vuković:Hello Alan.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize ... Phil Mace Change Blue on bookingsClosed   Amelia   Updated June 13, 2023 at 12:18pm   2 Most recent comment from Aleksandar Vuković:Hello Phil.These colors can be changed when you edit the event, in the Customize tab:And it will reflect on the front-end: Paul Sallaway Server-to-Server OAuth Zoom App Tutorial - Where is it?Closed   Amelia   Updated June 13, 2023 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello Paul.We'll create an official video soon, but until then, please check out the one attached to my response. Fergus Coulter Recurring Bookings and WoocommerceClosed   Amelia   Updated June 13, 2023 at 11:41am   6 Most recent comment from Uroš Jovanović:Hello Fergus,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Julia Coupons option not showing in packageClosed   Amelia   Updated June 13, 2023 at 11:34am   4 Most recent comment from Uroš Jovanović:Hello Namika,Yes, with the latest version of the Amelia plugin (6.3.1), you will be able to use the coupons or packages.Please let me know if you have any other questions. Karl R Englund Gravity forms won't activateClosed   Gravity Forms integration for wpDataTables   Updated June 13, 2023 at 10:30am   2 Most recent comment from Miloš Jovanović:Hi, Karl.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Philipp Appointments vs. EventsClosed   Amelia   Updated June 13, 2023 at 7:37am   2 Most recent comment from Aleksandar Vuković:Hello Philipp.Thank you for reaching out to us.Services are provided based on their availability.The availability of services is determined by the Work Hours and Special Days of your employees. If t ... Newcrest6 NEWCREST LIMEClosed Pre-purchase questions for wpDataTables   Updated June 13, 2023 at 7:32am   1 Most recent comment from Newcrest6:Newcrest Lime Ltd is a leading manufacturer and supplier of high-quality lime products, including Quicklime, Hydrated Lime, Quicklime Powder, and Limestone, in Zambia Franka Displaying Multi-Day EventsClosed Pre-purchase questions for Amelia   Updated June 12, 2023 at 9:39pm   2 Most recent comment from Aleksandar Vuković:Hello Franka.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3388759/ For future reference, please don't ope ... رشيد العميري paymentClosed Pre-purchase questions for Amelia   Updated June 12, 2023 at 9:38pm   2 Most recent comment from Aleksandar Vuković:Hello again.If the payment gateways included in Amelia aren't supported in your country, please check if there are WooCommerce payment add-ons that are used in your country.Adding new payment gat ... CHRISTINA CUEVAS Zoom IntegrationsClosed   Amelia   Updated June 12, 2023 at 9:35pm   2 Most recent comment from Aleksandar Vuković:Hello Christina.The old JWT app has been deprecated by Zoom on June 1st.Please check out our documentation about the new (Server-to-Server OAuth) application, and you should be able to configure it a ... Charles installing Ameilia Pro crashes my siteClosed   Amelia   Updated June 12, 2023 at 9:12pm   4 Most recent comment from Miloš Jovanović:Hi Charles.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. Have a great da ...