We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Theron Fly Booking Notifications for an Admin Across All EmployeesClosed   Amelia   Updated June 5, 2023 at 9:51am   2 Most recent comment from Uroš Jovanović:Hello Theron,Thank you for reaching out to us.For that purpose, you can add the admin's email to the "Send all notifications to additional addresses" field on the Amelia/Settings/Notifications ... Marie Mouret Lafage Email notifications are not workingClosed   Amelia   Updated June 5, 2023 at 9:49am   4 Most recent comment from Uroš Jovanović:Hello Marie,Glad to hear that it is resolved now.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite v ... Kazuki Any ways to display the remaining number?Closed   Amelia   Updated June 5, 2023 at 9:33am   4 Most recent comment from Uroš Jovanović:Hello Kazuki,Glad to be able to assist you.Please let me know if you have any other questions. Mayank Singh Can we make multiple sets of different services and categoriesClosed Pre-purchase questions for Amelia   Updated June 3, 2023 at 10:42am   2 Most recent comment from Uroš Jovanović:Hell Mayank,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. James Poindexter customer profile pageClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 8:15pm   9 Most recent comment from Aleksandar Vuković:Hello James.Marko is out of the office so I'll take over.This would be achievable in 2 ways:1. With the Recurring Appointments feature, where your customers would have the freedom to select how ... Griet De Groote front-end editingClosed   wpDataTables   Updated June 2, 2023 at 6:56pm   12 Most recent comment from Miloš Jovanović:Hi,  Griet De Groote.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   ... Deborah package questionClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 4:11pm   4 Most recent comment from Uroš Jovanović:Hello Debra,Thank you for your purchase.Please let me know if you have any other questions. Brad Ward Ward Zoom integrationClosed   Amelia   Updated June 2, 2023 at 3:54pm   8 Most recent comment from Uroš Jovanović:Hello Anais,I have responded to this ticket. Please check the response and I will assist you with this. Gustavo Gonzalez Issue with Appointment Scheduling in AmeliaClosed   Amelia   Updated June 2, 2023 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello Gustavo,Thank you for reaching out to us.For this purpose, you need to disable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.Hope this helps you.P ... Tobias Hellmann Paypal Integration does not work!Closed   Amelia   Updated June 2, 2023 at 11:47am   7 Most recent comment from Uroš Jovanović:Hello Tobias,Thank you for the update on this.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Emma Payment plan for clientsClosed   Amelia   Updated June 2, 2023 at 11:23am   4 Most recent comment from Uroš Jovanović:Hello Emma,Thank you for clearing that up.Unfortunately, at the moment, there is no option to pay in installments using the Amelia plugin.You can suggest that feature on the following link: https:// ... paolo Poointment and working hoursClosed   Amelia   Updated June 2, 2023 at 11:13am   2 Most recent comment from Miloš Jovanović:Hi, Paolo. If we understood, you need to have the ability for the Administrator Role and Manager Role to be able to schedule appointments from the back-end at any time, regardless of available workin ... Lisa L. Hicks SMS NotificationClosed   Amelia   Updated June 2, 2023 at 11:02am   2 Most recent comment from Aleksandar Vuković:Hello Lisa.Thank you for reaching out to us.Unfortunately, no. The number you're assigned is not a number that can receive responses, but instead, a transactional number that's used only to ... Websavers Inc Appointment options - selecting multiple time slotsClosed   Amelia   Updated June 2, 2023 at 10:31am   4 Most recent comment from Aleksandar Vuković:Hi again.You can define availability with service duration and employees' working hours.The availability of services is determined by the Work Hours and Special Days of your employees. If the e ... sabat customers can't book a class after 1 personClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello Marion.Please access Amelia Settings/Activation Settings and enable the "Allow booking below minimum capacity" slider:If the minimum capacity is not reached, the appointment will remain in the " ...