We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonas Höglund Number of attendeesClosed   Amelia   Updated October 30, 2023 at 5:22am   2 Most recent comment from Marko Davidović:Hello again Jonas, Unfortunately, currently, this is not possible. This applies when you have only one type of ticket. But when you have several ticket you can not hide the capacity at this time. In ... CPCI Solutions Prevent double booking error message with Amelia+WoocommerceClosed   Amelia   Updated October 30, 2023 at 5:19am   7 Most recent comment from Marko Davidović:Hello again, You are most welcome, and it should be added the only thisng is that they could not tell us when. Should you have any further inquiries, we kindly request that you open separate tickets f ... Lalita How can I use the whatsapp notification feature in the basic version of the plugin?Closed   Amelia   Updated October 30, 2023 at 5:15am   2 Most recent comment from Marko Davidović:Hello Lalita, Thank you for reaching out to us.  This option is not available in Basic license and you can not use it with that license. As far as we can see you have Pro license not Basic so you sho ... Julia Embed videoClosed   Amelia   Updated October 30, 2023 at 5:10am   2 Most recent comment from Marko Davidović:Hello again Julia, Unfortunately, currently, this feature is not built-in in Amelia. You can not embed a video in an event description at this time. In light of this, we encourage you to kindly consi ... Fopa Armel Customize Amelia SearchClosed   Amelia   Updated October 30, 2023 at 5:09am   2 Most recent comment from Marko Davidović:Hello Fopa, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Search form does not have it own customize section. You need to customize other 1.0 book ... Silvia Nikolova Amelia integration with an an external access systemClosed   Amelia   Updated October 29, 2023 at 7:36pm   2 Most recent comment from Uroš Jovanović:Hello Silvia,Thank you for reaching out to us.We did not have such a system set up with Amelia, but we do have a documentation for developers in regards to Web hooks, that you can send out to your d ... Marcel ActivationClosed   Amelia   Updated October 29, 2023 at 4:33pm   2 Most recent comment from Uroš Jovanović:Hello Marcel,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and th ... Brian Steck Zoom IntegrationClosed   Amelia   Updated October 29, 2023 at 2:44pm   3 Most recent comment from Uroš Jovanović:Hello Brian,Glad to hear that the issue has been resolved.I will have this ticket closed now. Roberto Sort table rows by dragging and droppingClosed   wpDataTables   Updated October 27, 2023 at 4:25pm   2 Most recent comment from Miloš Jovanović:Hi Roberto, Reordering of the rows is only possible with our Simple Table type. The Simple Table type has some unique features such as being able to easily reorder rows, you can also drag and drop t ... Sam Cooper Google Calendar Error ForbiddenClosed   Amelia   Updated October 27, 2023 at 4:24pm   4 Most recent comment from Uroš Jovanović:Hello Sam,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of ... Jereme Downs Sharing SQL connection?Closed   wpDataTables   Updated October 31, 2023 at 4:54pm   5 Most recent comment from Miloš Jovanović:Hi Jereme, Apologies for all the waiting time again. We have confirmation after a lot of testing. I am truly sorry to disappoint you, but we don't have any built-in solution to achieve this.You ... Ali Saroba Loading data daily automaticallyClosed Pre-purchase questions for wpDataTables   Updated October 27, 2023 at 2:39pm   3 Most recent comment from Miloš Jovanović:Hello Ali,Thanks for showing interest in wpDataTables.If you simply need to update your data daily, you can easily achieve this with our Plugin.First we will advise on two ways how you can use Google ... Tabbish Employee Public Facing Profile.Closed   Amelia   Updated October 27, 2023 at 11:52am   2 Most recent comment from Stefan Petrov:Hello Tabbish,Thanks for reaching out to us.Our apologies, but we are not sure if there are any issues or if you are just asking if there is a possibility of a configuration like this?Certainly, what ... Namika Email validationClosed   Amelia   Updated October 27, 2023 at 11:05am   19 Most recent comment from Stefan Petrov:Hello Namika,Try this one -  window.ameliaActions = {customValidation: function (success = null, error = null, data) {    console.log('customValidation HOOK')    console.log('----- ... Taylor Barratt Feature ClarificationClosed Pre-purchase questions for Amelia   Updated October 27, 2023 at 11:03am   2 Most recent comment from Stefan Petrov:Hello Taylor,Thanks for reaching out to us.Please, find the answers below1) Do you have a demo of the Event Calendar view (with the more advanced filtering options?)? Lite version doesn't seem to ...