We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alessandro Edit / Add rowClosed   wpDataTables   Updated November 1, 2023 at 2:29pm   2 Most recent comment from Miloš Jovanović:Hi Alessandro, Our SQL Feature is not the same as a Database Management Tool, and is not meant to be used as one. Our SQL Logic of the plugin is based on a PHP & SQL Parser, which has certain limita ... Sausan Amer Amelia ProblemsClosed   Amelia   Updated November 1, 2023 at 2:23pm   5 Most recent comment from Miloš Jovanović:Hello Sausan,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-1. ... Ella Martin Outlook Integration with Amelia PluginClosed   Amelia   Updated November 1, 2023 at 2:09pm   2 Most recent comment from Stefan Petrov:Hello Ella,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3511955/ For future reference, please don't open m ... Raymond Parwez Price planClosed Pre-purchase questions for wpDataTables   Updated November 1, 2023 at 12:22pm   2 Most recent comment from Miloš Jovanović:Hi Raymond,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Davide invoice obligationClosed   Amelia   Updated November 1, 2023 at 11:51am   8 Most recent comment from Uroš Jovanović:Hello Davide,I will have this ticket closed.Please let us know if you need anything else, please create another ticket and we will assist you with it. Amos Amelia does not send the link access to customersClosed   Amelia   Updated November 1, 2023 at 11:15am   2 Most recent comment from Stefan Petrov:Hello Amos, Thanks for reaching out to us. This could be related to the configuration of the customer panel. We recommend checking out our documentation regarding the configuration of the customer p ... Jonas Höglund Quicker sales process for eventsClosed   Amelia   Updated November 1, 2023 at 10:42am   4 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to be able toa assist you.Please let me know if you have any other questions. Jonas Höglund Conflict between W3 Total cache and AmeliaClosed   Amelia   Updated November 1, 2023 at 8:36am   3 Most recent comment from Jonas Höglund:No problem, it was only after posting this ticket that I noticed that they could be related.Have a great day! Jeffrey Amelia manager role cannot modify appointmentsClosed   Amelia   Updated November 1, 2023 at 8:27am   2 Most recent comment from Marko Davidović:Hello Jeffrey, Thank you for reaching out to us.We can not test the old version so please try and see if you can set this on 6.7 version. We do not provide support for outdated version of the plugin. ... maryse Audebert site with broken pagesClosed   Amelia   Updated November 1, 2023 at 7:58am   16 Most recent comment from Marko Davidović:Hello maryse,We are sending you a short instruction on how to update Amelia to the latest version. Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. ... Bo-Lennart Andersson TranslationClosed   Powerful Filters for wpDataTables   Updated November 6, 2023 at 1:13pm   6 Most recent comment from Miloš Jovanović:Hello, I have confirmation how you can translate the "Search" button of the Powerful Filters directly in the Code of the Add-on, but I am still checking if you need a multi-lingual Site, how we migh ... Jesus Leyva FeatureClosed Pre-purchase questions for wpDataTables   Updated October 31, 2023 at 4:02pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-At this t ... Chris Tables not Editable & first ticket not responded toClosed   wpDataTables   Updated October 31, 2023 at 3:28pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period. - 1. In r ... Blake Miller Additional User Roles to Edit Tables in AdminsClosed   wpDataTables   Updated October 31, 2023 at 3:05pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.To allow a ... Craig Simpson Can i create a database of products to add to basketClosed Pre-purchase questions for wpDataTables   Updated October 31, 2023 at 2:31pm   2 Most recent comment from Miloš Jovanović:Hi Craig, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...