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Public Tickets

Aidan Wrong employee being emailed for service notificationsClosed   Amelia   Updated July 28, 2023 at 11:57am   4 Most recent comment from Aleksandar Vuković:Thank you Aidan.This tends to happen when a user logs into the panel as an admin.I can see that [email protected] is registered as both the Administrator and an employee in Amelia.Can you ... Perelgut Roy backend pages not loadingClosed   Amelia   Updated July 28, 2023 at 10:44am   7 Most recent comment from Aleksandar Vuković:Hi Roy.Thank you for letting me know you were able to resolve the issue with the back-end.As for JS, we're using LiteSpeed cache which purges cached JS and CSS files regularly (I configured it t ... roberto email and sms logsClosed   Amelia   Updated July 28, 2023 at 10:23am   2 Most recent comment from Stefan Petrov:Hello Roberto,thanks for reaching out to us.Regarding the Queued status: The SMS often has a status queued but is actually sent.  The status of the SMS is not refreshed automatically.  Unfortunately ... Jesús Escribá Error e-mail notificationsClosed   Amelia   Updated July 28, 2023 at 9:48am   12 Most recent comment from Aleksandar Vuković:Hi again Jesús.When creating an appointment in the back-end, once you select the customer you can change the status:The Utility category is used for messages about a specific transaction, account, o ... Paul Cullen Paypal Payment Event DescriptionClosed   Amelia   Updated July 28, 2023 at 9:41am   4 Most recent comment from Marko Davidović:Hello Paul, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Ha ... Gurvinder Singh I need to create a Calendar view for booking portal on front end side for my booking s.Closed   Amelia   Updated July 28, 2023 at 9:39am   4 Most recent comment from Aleksandar Vuković:Hi again Gurvinder.That can't be used on the front-end. There are some 3rd party plugins that are used to display back-end pages on the front, but we can't guarantee that it will work correc ... Patrick Reyes remove image from serviceClosed   Amelia   Updated July 28, 2023 at 9:34am   2 Most recent comment from Marko Davidović:Hello Patrick, Thank you for reaching out to us.Unfortunately, you can not the only way to remove it is to delete it.I'll kindly ask you to add it as a feature suggestion on this link https://fea ... Steven Features AmeliaClosed Pre-purchase questions for Amelia   Updated July 28, 2023 at 9:28am   4 Most recent comment from Marko Davidović:Hello Steven,1. Is it possible to use an external plugin for the invoices? - We should implement this feature in the next couple of months. We are not sure if you can use some other plugin but the bes ... richo How do I know if people who have registered have used a coupon?Closed   Amelia   Updated July 28, 2023 at 9:24am   2 Most recent comment from Stefan Petrov:Hello richo,thanks for reaching out to us.When you click on edit for a specific appointment, you can only see a discount amount.There is no separate feature in Amelia where you can check what coupon h ... Loquet shortcode ameliastepbookingClosed   Amelia   Updated July 28, 2023 at 8:52am   2 Most recent comment from Marko Davidović:Hello Loquet, Thank you for reaching out to us.Can you please check if you can see the booking form on the front when you are logged in to a site?Looking forward to your reply.  Chloe Robinson SMS numberClosed   Amelia   Updated July 28, 2023 at 8:32am   2 Most recent comment from Stefan Petrov:Hello Chloe,thanks for reaching out to us.The Amelia SMS is being provided by Twilio, an American SMS provider. All the SMS messages from Amelia are being sent from the same number,   (+1 510 822 81 ... Lainey plugin helpClosed   Amelia   Updated July 28, 2023 at 7:14am   2 Most recent comment from Marko Davidović:Hello Lainey, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Adam Dickens Advanced SearchClosed Pre-purchase questions for wpDataTables   Updated July 27, 2023 at 7:36pm   4 Most recent comment from Miloš Jovanović:Hi Adam,I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted to as ... sumit Package Activation via API'sClosed Pre-purchase questions for Amelia   Updated August 1, 2023 at 11:24am   4 Most recent comment from Miloš Jovanović:Hi sumit, we have confirmation from our developers.Sorry to disappoint you, but at the moment something like this is not possible with our current Amelia's capabilities.If you wish to see it in t ... sumit Package activation from BackendClosed Pre-purchase questions for Amelia   Updated July 27, 2023 at 7:24pm   4 Most recent comment from Miloš Jovanović:Hi sumit, we can see you opened a new ticket for this new question (https://tmsplugins.ticksy.com/ticket/3423941). That is good, basically, when you have multiple questions or issues which are for di ...