We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marcel Janssen Amelia shows time slot despite being unavailableClosed   Amelia   Updated October 31, 2023 at 8:36am   4 Most recent comment from Marko Davidović:Hello Marcel,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Luis Fernando AmeliaClosed   Amelia   Updated October 31, 2023 at 8:30am   13 Most recent comment from Marko Davidović:Hello again Luis,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we ... DHeath Request Separate Notification for FinanceClosed   Amelia   Updated October 31, 2023 at 8:29am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable suggestion as a ... ESTHER POH remove add to calendar upon successful bookingClosed   Amelia   Updated October 31, 2023 at 8:08am   2 Most recent comment from Marko Davidović:Hello ESTHER, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no such option. Perhaps we can hide it via custom CSS.Can you please send us t ... Ourania Gkinopoulou Step By StepClosed   Amelia   Updated October 31, 2023 at 8:03am   2 Most recent comment from Stefan Petrov:Hello Ourania,Thanks for reaching out to us.The Step by Step Booking Form will be available for the customer on your website page and you can make different pages with different shortcodes in order to ... Urs Amelia causes fatal error! When Amelia is activated the website crashes!Closed   Amelia   Updated October 31, 2023 at 7:26am   4 Most recent comment from Stefan Petrov:You are welcome, Urs.Please, keep me posted. Muhammet Erdogan Cencel refund requestClosed   Amelia   Updated October 30, 2023 at 9:58pm   2 Most recent comment from Uroš Jovanović:Hello Muhammet,Thank you for reaching out to us.We will ignore the refund request, no worries.Please let me know if you have any other questions or issue. Petr redirect to external siteClosed   Amelia   Updated October 30, 2023 at 9:50pm   2 Most recent comment from Uroš Jovanović:Hello Petr,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Frankie Change Booking Status From Employee PanelClosed   Amelia   Updated October 30, 2023 at 4:20pm   15 Most recent comment from Uroš Jovanović:Hello Frankie,I tested it out with the same-day booking and I am able to change the status of that appointment.Please let me know if it works from your end now.Looking forward to your reply. Colleen McKenna get refundClosed Pre-purchase questions for wpDataTables   Updated October 30, 2023 at 3:40pm   2 Most recent comment from Miloš Jovanović:Hi Colleen,First i would like to apologise for all the waiting time on the reply to your original ticket.We responded to it now, and we will be much quicker going forward.I hope you might reconsider ... Kevin Weir Images & URL linksClosed   Master-Detail Tables for wpDataTables   Updated October 30, 2023 at 2:42pm   9 Most recent comment from Miloš Jovanović:Hi Kevin,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-Thank ... Frank J Milillo HyperlinksClosed   wpDataTables   Updated October 30, 2023 at 2:07pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-If you ha ... Jeremy Hanke QuestionClosed   Amelia   Updated October 30, 2023 at 1:48pm   2 Most recent comment from Uroš Jovanović:Hello Jeremy,Thank you for reaching out to us.We will try to explain and help you as best we can. In Amelia, in MetaData only a description of the transaction are sent. Stripe has its own "Customers" ... Petr Lastminute reservationsClosed Pre-purchase questions for Amelia   Updated October 30, 2023 at 1:43pm   2 Most recent comment from Uroš Jovanović:Hello Petr,Thank you for expressing interest in the Amelia plugin.Yes, at the moment, the "period available for booking in advance" option works only in days, and not hours.Please let me know if you ... Jonas Oya Import coupon list (CSV)Closed   Amelia   Updated October 30, 2023 at 1:42pm   2 Most recent comment from Stefan Petrov:Hello Jonas,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can only export the list of coupons from the Finance tab. Please fe ...