We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gea buffer time eventsClosed   Amelia   Updated October 31, 2023 at 2:17pm   2 Most recent comment from Uroš Jovanović:Hello Gea,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Jonas Höglund Pop-up not working on mobileClosed   Amelia   Updated October 31, 2023 at 2:13pm   2 Most recent comment from Stefan Petrov:Hello Jonas,Yes, when there is an issue like this, it's usually related to the caching plugin conflict. What we usually recommend is changing the theme and deactivating all other plugins except ... César Amelia - Metabox - BricksClosed   Amelia   Updated October 31, 2023 at 1:49pm   2 Most recent comment from Uroš Jovanović:Hello César,Thank you for reaching out to us.There is currently no such option. The only option is to configure custom fields in the Amelia plugin.Please let me know if you have any other questions ... Gabrielle T I NEED EVENT LINKSClosed   Amelia   Updated October 31, 2023 at 1:49pm   2 Most recent comment from Stefan Petrov:Hello Gabrielle,Thanks for reaching out to us.Sorry to disappoint you, but there is only a link to a page where the event list is displayed that you can copy/paste/share.Please feel free to search thr ... Franziska custom field in packageClosed   Amelia   Updated October 31, 2023 at 1:33pm   7 Most recent comment from Uroš Jovanović:Hello Jules,Thank you for the suggestion.I will have this passed on to our management to have this added in the future.Please let me know if you have any other questions. mike manually add a package to a clientClosed   Amelia   Updated October 31, 2023 at 1:31pm   2 Most recent comment from Stefan Petrov:Hello Mike,Thanks for reaching out to us.This is also possible. In the Packages tab, in the upper right corner, you will see a button "Add Package". By doing this, you will add a new package, and when ... Max QRCODEClosed   Amelia   Updated October 31, 2023 at 1:29pm   2 Most recent comment from Stefan Petrov:Hello Max,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Jesse Hodges Event SchedulingClosed   Amelia   Updated October 31, 2023 at 1:22pm   2 Most recent comment from Uroš Jovanović:Hello Jesse,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Martin Štecher responsive table layoutClosed   wpDataTables   Updated October 31, 2023 at 12:48pm   4 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period. - Thank y ... Emmanuel Coupon use by EmployyClosed   Amelia   Updated October 31, 2023 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Emmanuel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable suggest ... Kohey Kudo Rest API errorClosed   Amelia   Updated October 31, 2023 at 11:26am   8 Most recent comment from Uroš Jovanović:Hello Kohey,Thank you for the review.Please let me know if you have any other questions. Raul Estrela Appointment status is not updating correctlyClosed   Amelia   Updated October 31, 2023 at 11:07am   17 Most recent comment from Marko Davidović:Hello Raul,We genuinely appreciate and respect your decision, and we want you to know that our support remains avaliable. Should you ever reconsider, please remember that we are here for you, ready to ... LUIS BRILLAS PEREZ finance´s section event filterClosed   Amelia   Updated October 31, 2023 at 11:40am   3 Most recent comment from Marko Davidović:Hello LUIS,We can confirm that this is a bug and we will forward this to our developers and hopefully, this will be fixed in the future. Unfortunately, we do not have an eta for this at this time. We ... Nasir Piya Issues with Amelia Booking Plugin and Custom Pop-Up for Service SelectionClosed   Amelia   Updated October 31, 2023 at 9:10am   4 Most recent comment from Marko Davidović:Hello again, We have responded to your other ticket already so we will close this one since it is the same ticket.I can see that this is a duplicate ticket, and we already covered this topic in anoth ... Minh-Thu Lam Email notificationsClosed   Amelia   Updated October 31, 2023 at 8:39am   4 Most recent comment from Marko Davidović:Hello Minh-Thu, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ...