Hello Sanaa,

Thanks for reaching out to us.

Please, find the answers below

1. Booking calendar not working:

I wanted to add the booking calendar in a pop-up, but the booking calendar is endlessly loading….   

As the first step, i recommend checking out the documentation regarding the popup.  

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved ). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

How to conf. Validation in booking calendar?    

I can not validate the email address and phone number in the booking calendar… does anybody have a solution?

By default, there is no option that can be enabled/disabled in order to validate the email address, but there is a workaround by using the custom script. 

here is the script

<script>
window.ameliaActions = {
customValidation: function (success = null, error = null, data) {
    console.log('customValidation HOOK')
    console.log('------------')
//you can check existing rules here
    console.log(data.rules)
    const customValidator = (rule, value, callback) => {
      if (!value.includes('@health-check.at')) {
        callback(new Error())
      } else {
        callback()
      }
    }
    // this example is for email input field
    data.rules.email.push({required: true, message: 'CUSTOM MESSAGE', validator: customValidator, trigger: 'submit'})
  },
}
</script>

Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways. 

If you need help with adding custom JS to the page, please take a look at this article.

I hope it helps. Please, let us know if you have any other questions.

Hello Sanaa,

Thanks for the feedback. 

I guess this could be related to the Elementor issue where the booking form was working on some pages, and on some, it wasn't. Have you installed Amelia 7.1? That's our latest update, and it contains the bug fixes regarding the Elementor.

Please, keep me posted.

Hello Sanaa,

That's strange, it should work on all pages. I've found the credentials to your WP from previous tickets, may i use them? Also, i would need admin access, in order to see the pages.

Thanks. Looking forward to hearing from you.

Hello Sanaa,

Thanks for the additional information. I was able to log in and take a look. It seems like the booking form is working for now, but usually when the booking form is not displaying is due to a conflict with the caching plugins. We have seen this numerous times before and some caching plugins can cause a conflict.

I guess you can try different caching plugins, in case it happens again.

I hope it helps. Please, let us know if you have any other questions.