I need the link where my customers can cancel their own appointments. I don't want to use customer logins as this would complicate the customer's journey, and it is not needed and wanted right now. As I created the messages for the customers I added the tag %appointment_cancel_url% which only leads me to an error page 404 with the url:
Alternative I saw the ameliacustomerpanel where the customers can eneter their email, you will see it in the attached pics. If I enter my email there after I booked a date, then it will be cancelled and I receive the email with the cancellation status. This would be fine for my use as I could create a page only for cancellation and send it to the customers but the widget has the completely wrong text:
Send access link Enter your account email address and we will send you an access link to your inbox. E-mail
It says that you will receive your log in infos but that is not true as I DONT WANT TO USE THAT.
I hope you can help me. A lot of things are not really working and honestly I'm thinking of looking for another tool but I would love to get amelia working.......
Hello TMS Team,
I need the link where my customers can cancel their own appointments. I don't want to use customer logins as this would complicate the customer's journey, and it is not needed and wanted right now. As I created the messages for the customers I added the tag %appointment_cancel_url% which only leads me to an error page 404 with the url:
https://aesthetic-health.com/wp-admin/%appointment_cancel_url%
Alternative I saw the ameliacustomerpanel where the customers can eneter their email, you will see it in the attached pics. If I enter my email there after I booked a date, then it will be cancelled and I receive the email with the cancellation status. This would be fine for my use as I could create a page only for cancellation and send it to the customers but the widget has the completely wrong text:
Send access link
Enter your account email address and we will send you an access link to your inbox.
E-mail
It says that you will receive your log in infos but that is not true as I DONT WANT TO USE THAT.
I hope you can help me. A lot of things are not really working and honestly I'm thinking of looking for another tool but I would love to get amelia working.......
Attached files: cancel.png
Hello Sanaa,
Thank you for reaching out to us.
For your purposes, you need to add URLs to the following fields.
Please let me know if that works for you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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